An almost four hour phone call to eight different departments (?) at DirecTV yesterday brought five different and conflicting answers to the same question. Does nobody there know their butt from a hole in the ground? I've had the Protection Plan forever and have had four receivers replaced by it. The latest in April 2006 was a failing HR10-250. When the PP replaces faulty equipment there is not supposed to be any programming commitment attached. I was assured of this in April, but in June during a completely unrelated call the DTV CSR politely informed me that DTV has attached a commitment to my account that would not expire until April 2008. After three hours on the phone then I finally reached a rep who assured me the commitment was incorrect and would be removed within three to five days. When I phoned back in to comfirm this a week later I was told the commitment was still there but after fighting up the chain of command once again I reached a "supervisor" who assured me the commitment was indeed removed. Yeah, right. In May 2007 the HR10-250 began to act flakey again and the PP rep said it needed to be replaced, which she offered to do immediately and she said the dish needed replacing at the same time. She guaranteed there would be no cost to replace either the receiver or dish and there would be no new programming commitment. Hoping I could nurse the TiVo based machine for a few more weeks, I declined replacement at that time but said I would call back when the receiver finally completely failed. The rep promised that all her notes to my account would make the replacement painless when needed. Once again I naively believed what I was told. Yesterday after nursing the HR10-250 for many weeks, if finally froze at "Welcome, Powering Up" and would go no further. So, I dutifully called the Protection Plan expecting the painless replacement I had been promised. Didn't happen. After dutifully grinding through tiers of people and departments the bottom line seems to be that the replacement receiver will be "leased" and will have a two-year commitment and I'll have to wait until my name pops up on some "list" to have the dish upgraded to the five LNB model. No amount of begging and pleading yesterday would budge anyone from this stance. I declined to proceed. I'm going to try one more time early next week when I can commit two or three hours for the ordeal. If I can't negotiate what should be done, then I'll buy an HD TiVo and grudgeingly head for Comcast. Bummer. Bottom line...I'll find it hard to recommend anyone believe anything they are told by a DTV rep. Thanks for reading. I don't really feel better, but maybe I should.