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Joey phone interference

Discussion in 'Hopper System Support Forum' started by dbconsultant, Dec 20, 2013.

  1. dbconsultant

    dbconsultant Hall Of Fame

    1,260
    0
    Sep 13, 2005
    Temecula, CA
    We have a hopper in the living room connected to wifi. In our home office, we have a joey. After we got the hopper/joey, we noticed that we were having phone problems in the office. Mostly cell phone problems with dropped calls, interference, etc. When working from home, I would have to walk all the way down our driveway to avoid problems with the cell. This happens even when the joey and tv are not on. My husband says he is also having problems with the landline in the office. When I was working from home yesterday, I tried an experiment. We have the joey and tv plugged into a surge protector. I turned off the power at the surge protector to totally shut down the joey and, voila!, I was able to talk on my cell phone and not drop calls and not have interference. When I powered the joey back up, I experienced the same interference as before.

    Anyone else experiencing this? It's pretty annoying to have to do a hard shutdown to make or receive a cell call in the office. We have no problems in the living room, just back in the office.
     
  2. RBA

    RBA Active Member

    932
    45
    Apr 14, 2013
    TEXAS
    Have you tried replacing the Joey as a defective unit.
     
  3. some guy

    some guy Godfather

    413
    9
    Oct 26, 2012
    Have you tried another surge protector? What about leaving the surge protector powered on and unplugging the Joey from the surge protector? I would narrow down the culprit a little more before replacing things.
     

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