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Joey Stop Working After Software Upgrade

Discussion in 'Hopper System Support Forum' started by epeets, Dec 3, 2013.

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  1. epeets

    epeets New Member

    8
    0
    Nov 24, 2012
    [SIZE=medium]My Hopper & Joey receiver displayed a message “receiver was update message” but after I saw this message my Joey has not worked since. [/SIZE]

    [SIZE=medium]See attached picture[/SIZE]

    [SIZE=medium]We found that:[/SIZE]
    • [SIZE=medium]This happens when you try to watch live TV and or when trying to watching a Recording[/SIZE]
    • [SIZE=medium]The Joey is confirm that it linked to the hopper[/SIZE]
    • [SIZE=medium]The Hopper is confirmed linked to the Joey[/SIZE]
    • [SIZE=medium]The Moca Signal is good[/SIZE]
    • [SIZE=medium]I did change the Solo Node Switch[/SIZE]
    • [SIZE=medium]If it hit the red button on the Joey Remote I can selected the Hopper and pause play that tuner, but on the Joey we have no picture[/SIZE]
    • [SIZE=medium]If I hit the guide button on the Joe IMG_00000295.jpg y remote the guide comes up and it current, but when I selected a channel the screen goes blank[/SIZE]
    • [SIZE=medium]If I hit the info button on the Joey remote the full description of the channel appears on the screen, but can no watch the program on the Joey TV[/SIZE]
    • [SIZE=medium]If it I hit the Live TV button on the Joey remote, nothing happen the screen stay black [/SIZE]

    [SIZE=medium]We call this issue to Dish Tech Support, after going through 1 regular rep and 2 advance reps we were unable to get the problem resolved. [/SIZE]
    [SIZE=medium] We did find that the Hopper & Joey is still old Software:[/SIZE]
    [SIZE=medium] Hopper: S328 NDEB 8/6/2013[/SIZE]
    [SIZE=medium] Joey: S292 ZADH 4/3/2013[/SIZE]

    [SIZE=medium]I see on line the software is up S428, is there any way to force my Hopper & Joey system to get the new software, or can you suggested any options for us to fix this problem we are having?[/SIZE]


    [SIZE=medium]Thanks[/SIZE]
     
  2. thomasjk

    thomasjk Legend

    504
    13
    Jan 10, 2006
    If you have the Hopper with Sling then S328 is the correct sw for the Hopper. S428 is for the Hopper with out sling. I don't know what the sw level is for the Joey but I have S357 on my Joey and S428 (original Hopper). Have you pulled the plug and done a reboot of the Hopper?
     

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