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Joey stopped playing DVR recordings

Discussion in 'Hopper System Support Forum' started by ferris209, Jun 27, 2012.

  1. ferris209

    ferris209 Cool Member

    12
    0
    Apr 3, 2007
    Howdy
    My Joey and Hopper setup had been working great since installation a few after release. Just the last couple of days though the Joey in my bedroom stopped wanting to play the DVR recordings from my Hopper. I select a recording and click "start over" and nothing happens. I have tried unplugging both the Hopper and Joey then plugging them back in after a few minutes, still no luck. It just started this past Sunday, prior to that I was able to play recordings with no problem. Anyone having similar issues? Any suggestions?
     
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,609
    380
    Jan 7, 2005
    Kittrell, NC
    Do you have another Joey to test?

    Can you play those recordings back from the Hopper?
     
  3. secretservices

    secretservices Cool Member

    27
    0
    Oct 29, 2006
    I got the updates last night, 213/265 and my Joey will not play back Hopper recordings either! So much for this update!
     
  4. P Smith

    P Smith Mr. FixAnything

    21,988
    179
    Jul 25, 2002
    W.Mdtrn Sea
    Check what FW version on it ? Press Menu twice for that
     
  5. ferris209

    ferris209 Cool Member

    12
    0
    Apr 3, 2007
    Unfortunately, I do not have another Joey to test. They play perfectly from the Hopper.

    It says it is Firmware S265.
     
  6. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    There was an issue with the Joey updating to the S2.65 software version but the Hopper, the Joey is linked to, still has the older version S2.12. Once it updates to the S2.13, the playback on DVR recordings will resume. If you have further questions, please let me know. Thanks.

     
  7. husker61

    husker61 Cool Member

    32
    0
    Jun 29, 2012
    i have had the same problem. when is this update going to happen?

    dish tec support didn't say anything about this issue when i called them.
     
  8. P Smith

    P Smith Mr. FixAnything

    21,988
    179
    Jul 25, 2002
    W.Mdtrn Sea
  9. husker61

    husker61 Cool Member

    32
    0
    Jun 29, 2012
    when and how are they updated? we didn't have power last night and most of today.
     
  10. P Smith

    P Smith Mr. FixAnything

    21,988
    179
    Jul 25, 2002
    W.Mdtrn Sea
    try to reboot it - RBR or power cord jinxing; turn it off by remote after reboot and wait, watch your TV screen for the process ...
     
  11. husker61

    husker61 Cool Member

    32
    0
    Jun 29, 2012
    thanks. everything is working this morning, i guess i did the right thing.

    it would be great if dish would keep customers informed about things like this. this isn't the first time they have changed things and didn't feel they should inform their customers. i'm glad i found this forum to get real answers!
     
  12. P Smith

    P Smith Mr. FixAnything

    21,988
    179
    Jul 25, 2002
    W.Mdtrn Sea
    They don't want give us the information ...

    That's why the forum exist - any user could drop a post what's going on with his equipment and anyone cold pickup the facts and discuss own ideas, etc.
     

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