So I'm a long time holdout on getting a DVR. I've had an HD receiver for 1.5 years, but never a DVR. It's a long story, won't bore you with it. In any event, I called D* and spoke with some helpful sales/CSR folks this week & got it set up to have a DVR brought over today (Friday). I'd done my homework (I think). I knew I wanted an HR24 DVR. I didn't want the DVR with the "record up to 5 channels at once" deal. We have a very small town home, just one HDTV, and 3 people including myself. I had some money saved for something else my job ended up buying for me, so I dove in. I called, the CSR almost assuredly told me I'd be getting an HR24 DVR. It's what she had at home & was quite happy with it. I had an HR24 HD receiver, non-DVR and it was FAST. Rarely if ever gave me an issue. So imagine my surprise, and heartbreak, when the installer comes over today to install my DVR and he gives me an HR22-100. According to what I've read, it's already a 2-year-old model. It has a recertified sticker on the back, and the back panel with all the ports is all scratched up. The installer offered to take it back and not give me anything and say I declined; but I didn't know what to do. He said he didn't have any HR24 DVRs at all. I panicked. So he went ahead and installed it. It is sooooooooo slow. Really slow. I've already turned off the scrolling effects, turned off all resolutions except 1080i and 1080p (I have a LED HD TV that can handle both those resolutions). I've hit the red button a few times to do resets. It is still so slow. What would you do? I mean I've only had the DVR for about 5 hours as I type this. Should I give it more time? I do have it hooked up to the Internet, I have basically business class Internet speeds at home. The installer installed the "TV Apps" box as well. What's slow? Pressing numbers to go directly to a channel. The numbers take for ever to register, and when I get frustrated and hit them again I end up seeing "26426" on screen. The quick guide (blue button) is extremely slow when using either the arrow keys or pressing number keys in. It's feels clunky, slow, and I'm not satisfied. I'm worried I'm screwed and stuck with this DVR with no recourse. Would you call D* and ask for a different box on their dime? I'm not one to complain or be a baby or be manipulative to get my way, but if this is how this HR22-100 is going to be, I am p|ssed and will fight if I have to or make multiple calls or do whatever it takes to get a different box or something that's not dog-slow. Or, and I can accept this...do I just need to "cool it" and wait the 24 to 72 hours for all the VOD, TV Apps and such to "load" and everything will be hunky-dory? I have no logos for any of the channels either like I used to with my regular HD receiver. I've been with D* for almost all of 13 years since 1999 (had to suspend my acct for a little while when I was laid off a job). What do you all think? Thanks for reading this, I appreciate hearing what you all in think.