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L355 Audio Dropout Details

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by voripteth, Mar 12, 2006.

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  1. E-Pro

    E-Pro New Member

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    Mar 16, 2006
    Unbelievably ridiculous drop out here. I just got my 622 set up tonight by my installer. I've had it for 1 hour and I already want my 211 back! The audio drops out every 5 minutes for about 2 seconds each time. Happens worse on the HD than on SD channels. Dish says it's the HDMI connection to the TV and that it is the compatibility with my TV that's the problem. Sounds like a retarded excuse to me... Sometimes I wish I had never decided to leave cable...
     
  2. Guragu

    Guragu New Member

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    Feb 15, 2006
    I have been experiencing the same audio dropouts; I've had it for about a week.

    My setup:
    622 hooked via HDMI to a Yamaha receiver. HDMI switched to Plasma. Also have hooked up optical to the receiver, but may not have fully disabled audio over HDMI.

    My issues:
    Audio dropouts every 30 seconds to five minutes, for one or two seconds. Seems to occur while watching recorded content while recording one or more channels in the background.

    I have had about three or four complete freezes to a black screen, once with loud static sent to the receiver. Eventually, it seems like the box will autoreset.

    I called in once and they simply had me reset.
     
  3. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
    0
    Mar 11, 2003
    I know the perfect way to fix all the sound and video issues! Simply unplug the receiver and leave it unplugged. NO more problems.

    But seriously , I am sure these minor problems will be solved in the next month or two. This is a brand new DISH receiver. It is bound to have Bugs. ALL of my past Dish receivers that I have had , when they are brand new , have software bugs. The 622 has only been out for a month and a half. Do you really expect it to work great right out of the box?
     
  4. E-Pro

    E-Pro New Member

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    Mar 16, 2006
    Gee... If I paid 300 dollars for something, I expect to get SOME good use out of it. Wouldn't you?
     
  5. Bogey62

    Bogey62 Godfather

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    Nov 30, 2002
    I was a paying beta tester back in '02 with the then-new 721 and all of its bugs were never worked out to this day. Now I am a paying beta tester for the 622; hopefully, they will work out all of the bugs in this one. *fingers crossed*
     
  6. DAG

    DAG Legend

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    Feb 7, 2006
    Uhhh, yes, I do. :confused:
    I can be patient though..for awhile at least.... :rolleyes:
     
  7. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
    0
    Mar 11, 2003
    ALL new Dish receivers have software bugs . If you stay with Dish you can expect this,if you want the latest cutting edge receivers. But the upside is that it WILL be fixed and my bet is sooner than later. Dish has always got their receivers to be rock solid eventually.

    Directv is now doing the same thing with their brand of nds receivers. They are using their customers as guinnea pigs to test all their new software. So you can't escape it by going to them.

    Cable has always operated with cable boxes that work worse than both Dish and Directv and have less features too.


    After 9 years with Dish I have learned the meaning of two words; PATIENCE & REBOOT.
    In the past I have had all the latest Dish receivers including :

    7100/7200 dishplayer/webtv Gave up after 4 trade ins to get replacements.
    501/508/510 work pretty rock solid but nothing more than a digital vcr. Still own a 508 on my third account for my Aunt.
    721 had high hopes for this one , it worked well for a while and then some software updates ruined it for me. Traded it in for a 921 when I went hd.
    921 This receiver became the biggest p.o.s. since the 7100 dishplayer. Traded it in on the 942.
    942 Loved this receiver . Had little to no problems with it only traded it in to get the 622.
    622 Based on the same software as the 942- confident they WILL FIX the audio /video problems in the next month .


    I also have had a 522- rented and I own a 625 on my second account for my parents. Love the way they work and they operate similar to the 942/622 receiver except without hd. They too have had audio and video problems in the past that have been corrected now.

    The only way I know of to escape the software bug problems with any new receivers is to wait about 6 months after they debut,till Dish gets them rock solid. WHen I had the 721 it took almost 18 months to get a rock solid receiver. The good news is that Dish has learned from the past and they fix their problems much quicker now. I look for the 622 to be fixed by April or May at the latest. They have already had like 3 software updates since the 622 came out last month.

    Patience is a virtue. Good things come to those who wait.
     
  8. voripteth

    voripteth Legend

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    Oct 25, 2005
    If you're having problems with audio dropouts, PLEASE call dish technical support and tell them about your problem. The more people there are who report this problem, the higher it will be on Dish's priority list.

    When I had a similar problem on my 942 I was told they had no plans on fixing the problem because almost no one was reporting it as a problem. DON'T LET THIS BE THE CASE WITH THE 622!
     
  9. garcher

    garcher Cool Member

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    Feb 1, 2006
    I have no audio drop-outs -- I am using Component + AV, not HDMI or toslink. This is on all channels (HD, SD, and OTA). L355 has been fine for me, and removed the random 'crash', as well as the freeze up I've had in viewing pictures uploaded from a USB key (e.g. if I viewed a large picture in slideshow mode in L352, ever so often it would lock up on the photo, though I could change channels etc and hear the audio of the new channels -- required a power-off reset).

    Gary
     
  10. tedb3rd

    tedb3rd Godfather

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    Feb 2, 2006
    I don't have audio while viewing HD locals... unless I press the skip back button. Before the software upgrade, the audio sync just sucked... Now there's no audio TO sync--guess that's their solution! So is DN going to bill me for VIDEO ONLY--I think half-price is only fair. Or perhaps they should drop my DVR fee since it's a necessity to view audio AND video on the equipment I paid $299 for.
     
  11. Iceburg

    Iceburg Cool Member

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    Sep 11, 2003
    I lost all my sound with the new HD channels. HBO, Discovery, TNT and the older HD channels have sound but no sound with the new ones.
     
  12. bkushner

    bkushner Cool Member

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    Mar 17, 2006
    I'm having the same problem and while I'm using HDMI for video, I am using the toslink for audio.

    Never had the problem with my 921.

    Brian
     
  13. audiomaster

    audiomaster DBSTalk Club Member

    382
    8
    Jun 24, 2004
    Have you tried putting it between two concrete blocks and giving it a good Karate Chop?? Or maye a spinning side kick?:sure:
     
  14. audiomaster

    audiomaster DBSTalk Club Member

    382
    8
    Jun 24, 2004
    The 622 has only been out for a month and a half. Do you really expect it to work great right out of the box?[/QUOTE]

    YES!! My Sony 34XBR960 worked perfectly right out of the box. So did my Dell laptop and PC. So did my wife's new kitchen appiances. So did my Dodge Caravan! For years! Why should we accept less from Dish??
    I'd like to know more about the real "beta" testers. How many are there? How diverse are thier equipment setups? How long do they have to report problems? Are they geographically diverse and have diverse equipment setups? Have they had vision and hearing checkups lately? And most of all, do THEY have to pay for thier service and equipment when it doesn't work right?:scratch:
     
  15. bkushner

    bkushner Cool Member

    26
    0
    Mar 17, 2006
    YES!! My Sony 34XBR960 worked perfectly right out of the box. So did my Dell laptop and PC. So did my wife's new kitchen appiances. So did my Dodge Caravan! For years! Why should we accept less from Dish??
    I'd like to know more about the real "beta" testers. How many are there? How diverse are thier equipment setups? How long do they have to report problems? Are they geographically diverse and have diverse equipment setups? Have they had vision and hearing checkups lately? And most of all, do THEY have to pay for thier service and equipment when it doesn't work right?:scratch:[/QUOTE]

    So did my Comcast SA 8300HD box.

    Brian
     
  16. tommiet

    tommiet Godfather

    356
    7
    Dec 28, 2005
    622 audio worked fine until I connected it with a new HDMI cable. Audio drops every few minutes (very often.) Go back to component and it works fine. Tried a second new HDMI cable and I still had the same issues. I've got a new Sony 55 inch HDTV.

    Hope they can get this issue worked out.:nono2:
     
  17. RonS

    RonS New Member

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    0
    Feb 3, 2006
    I called tech support on Saturday night. The rep said the problem was with the HDMI connection.

    While I don't know if that is the only problem I do know that when I use the audio signal from the optical cable I do not get drop out issues only when I use the HDMI audio connection.

    I do at times have complete audio drop off from the optical cable but I have always been able to restore the sound by jumping from station to station or when that does not work by turning the set off and then back on .

    For me, the optical cable is not problem free but at least once it is on I am not getting the audio drop out problem.

    She confirmed that they are working on a software fix to this problem.
     
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