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L4.03 Software Experiences/bugs discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Stew, Apr 11, 2007.

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  1. May 3, 2007 #481 of 506
    Mr.72

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    Feb 2, 2007
    Well I finally experienced my first problems with 4.0x last night.

    It was a confluence of events that I think just stacked up so the DVR couldn't handle it any more. First, it was recording on TNTHD when a mondo thunderstorm blew through. Looks like we lost part of the recording due to rain fade. We began watching the show before it was finished recording. It was the Spurs-Nuggets game. The rain fade break in the program occurred so that it landed in the middle of half time so I tried to FFW through halftime, overshot the start of the 3rd quarter and hit play, then skip-back, then it rebooted.

    When it booted back up, I returned back to the recording and FFW to the same spot. Unfortunately I hit skip back again a few minutes later, rebooted again. This time, I learned my lesson. Skip back = reboot.

    We did get one other random reboot.

    I am still having the problem where it will not record sequential shows on the same channel using the same tuner. Not a big deal, but kind of a pain.
     
  2. May 3, 2007 #482 of 506
    Hall

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    Mar 4, 2004
    In the "All HD" program guide, Dish includes OTA digitals (whether or not they're HD). No big deal.... In the My Recordings list, if you record something from Discovery HD, HGTV HD, etc, etc, they watermark the entry with "HD". Why do they not watermark my local digital OTA recordings with "HD" also ??
     
  3. May 3, 2007 #483 of 506
    Jason Whiddon

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    Yeah, I was wondering the same thing.
     
  4. May 4, 2007 #484 of 506
    SMosher

    SMosher Godfather

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    Jan 16, 2006
    screeeeeeeeeeeechhh ... POP .. REBOOT! ....

    Same stats and setup as before. This is getting friggin frustrating. E* needs to fix this.
     
  5. May 4, 2007 #485 of 506
    titansky

    titansky New Member

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    May 9, 2006
    Called customer service on April 29 after my HDMI video went away (only see lines jumping. audio works). Have used it for almost a year without problems. Patrick at CS advised the problem is L403 software and Dish is working on fixing it. I called CS again today (5/4). Nancy in CS advised no date for fix. Is anyone else experiencing lost of HDMI due to L403? Very irritating to lose video!! Dish not reacting quickly to solve from my point of view.

    My setup is a VIP622, Sony 55" HDTV, and Denon receiver.
     
  6. May 4, 2007 #486 of 506
    ChuckA

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    If your HDMI connection worked and then quit working, this is a hardware problem. All the software updates in the world will not fix it. Continue calling CSRs and telling them you HDMI connector on the back of the 622 is broken until they send you a new box. This is a well known problem and they should not be telling you it is a software issue.
     
  7. May 4, 2007 #487 of 506
    ebaltz

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    Agreed!

    It happens at least once a night, right during my viewing time. Same for me, same basic things happening. "C" machine with SMART Status 255.
     
  8. May 4, 2007 #488 of 506
    Jason Whiddon

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    Well, after getting through some recordings from the week, all my OTA channels were recorded flawlessly without pixelation except for NBC. For whatever reason my 622 does not like the NBC affiliate here.
     
  9. May 4, 2007 #489 of 506
    Hall

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    Mar 4, 2004
    "SMART Status 255" ?? What do you think the significance of that is ?? According to this page, http://www.almico.com/sfarticle.php?id=2, "255" isn't even a valid value.

    Mine has the same and I've never gotten anything I'd call a BSOD or this "screech".
     
  10. May 4, 2007 #490 of 506
    ebaltz

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    Well some have said it is an error code, but its custom, so we have no way of knowing.
     
  11. May 4, 2007 #491 of 506
    P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Of just default value [0xFF] after cleaning NVRAM or installed new chip at manufacturing plant.
     
  12. May 4, 2007 #492 of 506
    Ron Barry

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    Hard to tell at this point. Could be a clue or just a red herring. I have the same code on one of my 622s. I have had two reported audio issues from the wife but the descriptions were vague so hard to tell what they are.

    Personally, my theory is that during the download and update process something is not getting completely cleared that results in introducing some instability. This is a guess like others and at this point it is hard to tell the frequency each person is getting. Some are getting one a night, others have seen it once or twice, others have seen it zero times.

    At this point... I don't think we have anything near a smoking gun. I have not read any reports of people that have swapped out receivers and had the problem disappear or re-occur. Few of these type of reports might highly reduce the possibility of user interaction patterns as a cause.
     
  13. May 5, 2007 #493 of 506
    Aliens

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    Jul 3, 2004
    Sorry to beat a dead horse, but will they ever fix the loss of audio after FF/RW during recorded playback? Why is this one so difficult for them to address?
     
  14. May 5, 2007 #494 of 506
    Ron Barry

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    Do you have a reproducible set of steps Aliens? I do this all the time and don't run into it. Having a set of reproducible steps is huge in terms of getting something fixed... If they can't reproducible locally it is very hard to fix.
     
  15. May 5, 2007 #495 of 506
    Aliens

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    Sorry, Ron. I should have said skip and replay. I’m pretty sure I remember seeing this as a known issue a long time ago.


    If I hit the skip button 3, 4, or 5 times as an example, I’m guessing I lose audio about 1/3rd of the time. In order to resume audio I hit pause and then play. Thanks.
     
  16. May 6, 2007 #496 of 506
    srrobinson2

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    Ever since 4.x was released, I've experienced OTA signal loss repeatedly on my recorded shows. I cannot watch a 60 minute show without seeing 4-5 signal loss popup screens.

    Any suggestions or hope?
     
  17. May 6, 2007 #497 of 506
    Jason Whiddon

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    I guess Im a lucky one. I've had it for a week and recorded prob 10 ota hd programs and have not had an issue yet. My unit is a refurb and only has issues with random pixelation on NBC.
     
  18. elmc

    elmc AllStar

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    Jan 6, 2005
    mi
    Ever since 4.03 my mother and sister who have 622s both have problems with the same local ABC station pixelating every few minutes. They say that channel is unwatchable. My mother can watch it thru her TVs HD tuner no problem. It is only when she watches it thru the 622. I have seen it rarely with my 622, not as often as they do.
     
  19. MNipper

    MNipper Mentor

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    Jan 20, 2004
    Sorry if I missed this in my Search, but I didn't see it discussed......

    Two days ago, I had an incredibly annoying problem come out of nowhere on 4.03. Specifically, after the scheduled 3AM reboot, it simply starts recording on both Sat tuners. When I turn on the TV the next morning, I find that it has about 4 hours of continuous recording going on each tuner (no breaks for programming, or anything). Unfortunately, one of them is always an HD recording, which means that it is rapidly consuming the available space on the unit.

    I've never seen this before now, and it continues to do this each day since I first found the problem. I have to manually kill each recording and then delete them. I'm not sure what it would do if it actually came to a point where one of the "real" timers needed to fire.

    Anyway... I'd love to know if anyone has seen this behavior, and/or what you may have done to get around it.

    Thx for your time & input!
     
  20. karspur

    karspur Mentor

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    Aug 16, 2006
    This sounds pretty close to the problem I have been having, discussion under "strange recordings". I thought it was solved at first, but now am still having the problem and haven't been able to resolve it yet!
     
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