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L4.05 Software Experiences/Bugs Discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Rob Glasser, May 15, 2007.

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  1. Jun 12, 2007 #81 of 103
    paulcdavis

    paulcdavis Legend/Supporter DBSTalk Gold Club

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    Jan 22, 2004
    As a new 622 renter, I've been unplugging the 622 (actually as a former 921 owner I have a power strip just for the 622 so I don't have to move the cabinet) allot to move it around, add a laptop cooler, etc.

    The last time I did this the unit locked up during second stage of reboot where it is checking all the transponders. I had to power cord reboot two more times with a manual check switch test to get the unit running again. Although the problems with the 921 were legion, It always was able to power cord reboot without problems. Is this a new bug? or a known bug previously posted.

    I wonder if the hard drive in the 622 is really that sensitive to gentle movement while running? ( after all, Ipod and laptop disk drives are being moved constantly while in use.)

    It seems that the 622 does not like to be power cord rebooted.
     
  2. Jun 12, 2007 #82 of 103
    dbconsultant

    dbconsultant Hall Of Fame

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    In addition to the pause causing the playback to jump forward 10 seconds when playback is restarted, we have also noticed that when using ff, the picture freezes momentarily when ff pressed (any speed) and again when play is pressed to resume playback.

    Hope Dish fixes these basic functions before football starts!
     
  3. Jun 12, 2007 #83 of 103
    rustamust

    rustamust AllStar

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    Feb 21, 2006
    Well here is my first problem with 622. PIP While viewing the F-! race and trying to PIP TNT for NASCAR I hit swap once OK then a few min. later hit swap again and PIP disappeared leaving only a blue outline of box. No matter what I did would not bring back PIP onlythe blue box. Pressed PIP to cancel and started over with same results. This was the first time I have used PIP feature and am not to happy with my otherwise perfect 622 since L405.
     
  4. Jun 16, 2007 #84 of 103
    kckucera

    kckucera Legend

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    Jul 31, 2005
    Just installed new 622 with L405 seems to have worked fine for 12 hours already a record compared to my 921
     
  5. Jun 20, 2007 #85 of 103
    elbodude

    elbodude Legend

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    Jul 13, 2006
    DVR still reboots sometimes when I am watching a recorded program AND have CC turned on.
     
  6. Jun 28, 2007 #86 of 103
    socceteer

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    Apr 22, 2005
    Even though there has been an improvement on the FF/RW problem, it is still not fixed entirely. It seams to be more noticeable on the HD channels. OTA appears to be OK and SD channels too, but the HD non OTA still have a problem.

    I used to be able to watch some games on x4 and be able to see most of the game without a problem. Now is not the case. x4 should be faster, but viewable.
     
  7. Jul 2, 2007 #87 of 103
    AustinBear

    AustinBear New Member

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    Jul 2, 2007
    Not sure if this is related, but I've been getting error 738 the past few weeks. I have not 2nd tv, no second remote and am single mode. Dish is sending me a new receiver (I'm having a host of other issues I've lamented in another post).
     
  8. Jul 2, 2007 #88 of 103
    dbconsultant

    dbconsultant Hall Of Fame

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    I emailed dishquality about the ff/pause problems I was having (see my thread: http://www.dbstalk.com/showthread.php?t=90616) who then forwarded my e-mail to the engineers and received this response several days ago:

    According to the feedback we received from Engineering, the problems you are experiencing will be addressed in the very near future. While it is unlikely that the fix will make it into the next software release, which should go some time in the next couple of weeks, it will likely be in the version after that.

    We appreciate your interest in our products and we welcome your feedback. Once the appropriate software version is released, it would be great if you would email us your opinion of its effectiveness.

    Again, thank you for your patience and for being a valued customer.

    I've e-mailed them that I hope it will be fixed before football season starts as that's when it gets the highest use in our home.
     
  9. Jul 3, 2007 #89 of 103
    Parrotlover77

    Parrotlover77 New Member

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    Jul 3, 2007
    Is your new 622 behaving better? I get this problem nearly every day now since 405. It's frustrating. But I also have an almost full DVR of content I don't want to lose because of a swap out. If I could send the content to an external HD and back on after a swap, that'd be golden, but I don't think even that will be possible even when the external HD feature is implemented... :mad:
     
  10. Jul 5, 2007 #90 of 103
    Larry Caldwell

    Larry Caldwell Godfather

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    Apr 4, 2005
    When I lose HD satellite signal (separate issue, but really irritating) the 622 gives me the "program information lost" error message, blocks up and freezes. When I skip forward, about half the time it will skip all the way to the end of the program and give me the menu screen. If I then rewind to just past the point that it froze and hit play, I can resume watching the show.
     
  11. Jul 11, 2007 #91 of 103
    Lincoln6Echo

    Lincoln6Echo Godfather

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    Jul 11, 2007
    I've recently gotten a 622 install, well back on June 21 to be exact. That first receiver wouldn't last more than a couple hours before it'd lose signal and I'd have to do switch tests, etc.

    About a week later, I got a replacement LNB and they tested a new receiver on it and it worked fine, (test of 4), they then put my old one back on and it worked fine then, but then a couple hours later, it screwed up again.

    Last Monday I got a new receiver, it worked fine for about 4 days and then I started getting reception lost while switching channels. In fact, I woke up Saturday morning and it couldn't lock onto a signal at all one the 6-1-1 screen. It'd get a signal, and then lose it. Then below, it'd say "Spoof Network".

    I can finally get it to work after numerous switch tests.

    But the "spoof network" thing is really boggling my mind, and none of the tech people have seemed to have heard anything about that.

    Currently, it seems to be working OK, at least today. But yesterday, I was losing signal after every channel change.

    I'm having a tech come out on Friday. I think a total dish relocation and rewiring job may be necessary, as our front yard trees have grown up quite a bit in the last 10 years since we had our dish installed.
     
  12. Jul 11, 2007 #92 of 103
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    :welcome_s Lincoln6Echo.. Hmm strange one. Just as a data point. I personally have not heard of that message myself and i read 95% of the posts in the support forums. Definitely a strange one.
     
  13. Jul 11, 2007 #93 of 103
    Lincoln6Echo

    Lincoln6Echo Godfather

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    Jul 11, 2007
    Tell me about it. It's almost like the 622 forgot it was a part of the Dish Network.

    In fact, on Sats 110 and 119, it'd say Wrong Sat! :eek2: (with the Dish 500 selected under the approp. section)

    WRT software version, I talked to a tech at the 333-dish number and he mentioned the software version and when I got home, I checked it and it is indeed the L4.05. So whatever is going on with that I may be a victim of that too.

    Basically, until I get a confirmation on the in-house wiring, and dish positioning, I'm kinda stuck in further trouble-shooting.
     
  14. Jul 12, 2007 #94 of 103
    dmspen

    dmspen Hall Of Fame DBSTalk Club

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    I had a problem with signal loss once. Turned out that the wires from the splitter were RG-59 and not RG-6.

    Spoofing is also an old term in the electrical test business. It refers to a piggy back signal. Never seen the like with Dish though. Keep bugging them!
     
  15. Aug 2, 2007 #95 of 103
    tnsprin

    tnsprin Hall Of Fame

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    The short wires from the splitter to the receiver can be rg-59, although of course RG-6 is better.
     
  16. Aug 7, 2007 #96 of 103
    Bogey62

    Bogey62 Godfather

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    Nov 30, 2002
    I just wanted to throw my two cents into the FF/REW/Pause issues with my 622.

    Freezing the picture and then attempting to skip forward or back a SINGLE frame is an exercise in sheer frustration. A skip back results in my recordings going back a FULL MINUTE in the recording. Going forward jumps about 10 seconds or so forward. This bug renders these features useless.

    I have reported this numerous times to tech support over the past few months. I get answers ranging from, "we are unaware of this issue", to, "we are aware of the issue and working on it".

    Football season is about one month away and I seriously doubt this issue will be fixed by then.
     
  17. Aug 7, 2007 #97 of 103
    Tulsa1

    Tulsa1 Godfather

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    Oct 15, 2003
    This is driving me nuts on my 622 also:eek2:
    My 942 does fine with these controls.
     
  18. Aug 7, 2007 #98 of 103
    Bogey62

    Bogey62 Godfather

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    Nov 30, 2002
    I forgot to add one more thing:

    Pause the picture.

    Hit the skip forward button to advance one frame (watch the picture).

    The piture actually jumps back a frame on the first press!
     
  19. Aug 7, 2007 #99 of 103
    socceteer

    socceteer Icon

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    Apr 22, 2005
    The whole FF/RW/SKIP thing is driving me crazy....the need to go back to were it was 2 releases back. It got very screwed up now. The x4 speed is more x8 you can't even see what you are forwarding, when you stop, it goes back or forward it is hard to tell. if you go faster than x4, you can't even see where you are, so when you stop it seams to stop anywhere it feels like it. They are now un-usable
    I only use the skip buttons. Because I never know where I am using the FF and RW.

    Engineers......Please fix this.....it is incredible bad.
     
  20. Aug 7, 2007 #100 of 103
    Bogey62

    Bogey62 Godfather

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    Nov 30, 2002
    Here's another thing... FF at 60x or 300x on a hi-def recording and watch what time it actually starts playing back as opposed to where you were when you actually hit play to get out of the FF mode.
     
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