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L4.41 Software Experiences/Bugs Discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Rob Glasser, Aug 8, 2007.

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  1. bhodgins

    bhodgins Mentor

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    Nov 28, 2005
    CC is worse from my vantage point. I have to reboot the darn box every day, it seems. The problems all started with 4.05.
     
  2. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    I really hope so. It's needed.
     
  3. Eagles

    Eagles Godfather/Supporter DBSTalk Gold Club

    773
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    Dec 31, 2003
    Ron,

    "CC DISPLAY" and "CC SYNC" issues have not improved with L4.41. However with L4.41 I now have CC support on TNTHD where I didn't with L4.05. There may be some other instances where CC support may have been added that I am not aware of. Most of my observations are based on the channels and shows my wife and I tend to watch.
    I still do not have CC support on my Fox, Dish HD Local (005-00 / 6362) but this is probably not software related.
    As you may know, Rob Glasser was able to put me in touch with the Dish engineering department on this issue. I shared some of my CC testing and video examples with them. I contacted them after L4.41 and they pretty much confirmed that no CC fixes were in L4.41. Actually the TNTHD CC support fix happened with L4.09. I lost it when they rolled us all back to L4.05 and got it back with L4.41.
     
  4. Scotty

    Scotty AllStar

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    Aug 10, 2006
    Eagles,

    I am seeing this but not as frequently - so far only 2-3 times a day, on all channels and recordings, including OTA. I see the freeze screen and the blacked out screen, but not together.

    Even though I use optical for sound, I still lose sound most of the time.

    I am going to try component, too, and Ron's suggestion.

    Scotty
     
  5. dbconsultant

    dbconsultant Hall Of Fame

    1,262
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    Sep 13, 2005
    Temecula, CA
    Had our first strange experience with 4.41. We had been watching a DVR'd event and when it was finished the 622 all of a sudden starting searching for satellite & transponders (clear night, no wind) - didn't reboot, it just seemed like it lost its transponders. Couldn't find them, told us to channel up or down after which it recommended we run the check switch (error 002) which we did successfully. After running the check switch, it again couldn't find satellites. I gave it a hard reboot and it came back up, found the satellites and downloaded the program guide. Seems fine now but just seemed weird. We've had the unit for about a year and a half during which time it's run like a champ with none of the rebooting stuff we've seen others go through. Hopefully this is just a one time 'glitch'.

    Edit: Oops! Just saw on the general sat discussion that there were problems with an uplink unit and everybody was seeing this. So, I take it back, not a problem with 4.41.

    Never mind!
     
  6. gnm313

    gnm313 AllStar

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    Apr 23, 2005

    I had rain fade last night on my 622. My other dual tuner receivers were fine (721, 522). The 622 seems to be more sensitive. It also bugs me that rain fade affects my OTA. If I tune to an OTA channel, it gives me a quick signal strength 100 and then goes to searching for 110/119 rain fade message. Hope this gets fixed.
     
  7. Kricket

    Kricket Legend

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    Nov 18, 2005
    i havent read all 350+ posts in this thread so i apologize if this has been addressed - but right now its POURING in chicago - so i figure ill just watch some recorded movies i havent gotten around to - i get to the dvr menu, select "man of the year" and hit "start" - immediately the receiver goes to the "acquiring satellite signal" screen - after a few minutes, it downloads new program information and then repeats the cycle

    ive tried this on about 10 different programs i have recorded - i used to be able to watch programs i had recorded when there was no sat signal - you know, because theyre recorded...

    love the new feature :sure:
     
  8. bdj6020

    bdj6020 New Member

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    Oct 14, 2003
    After a HORRIBLY long phone call with customer service I finally got someone to remove the $5 no phone line fee from my bill because I hooked up the broadband connection.

    First I called customer service. That rep couldn't figure out how to verify that my 622 had connected and transfered me to tech support. While waiting in the tech support queue I pulled up the online customer support chat window and started trying that route. After ~40 minutes the online customer support person finally figured out how to verify that my DVR had connected and that they could remove the fee. I was still on hold waiting in the tech support queue the whole time.

    So in summary, yes you can get the fee removed. It's a horrible headache to do so at the moment because it appears the customer support people haven't been trained fully on this new feature.
     
  9. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    Might want to look at the release notes and scan the thread. I think Rob mentions it a few times. I disconnected mine for a while and then reconnected.

    http://www.dbstalk.com/showthread.php?t=94427

    Though the IPConnect is in this release it is not a supported feature as yet so the recommendation is to keep that phone line connected.
     
  10. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
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    Mar 11, 2003
    I Knew that there was a catch to the ip connect features that the tech chat talked about: NOT SUPPORTED YET. Good thing I have all of my receivers plugged into the phone lines and the ethernet too. I had to buy a rca wireless modem/ phone jack but it works now along with the netgear wireless ethernet jack . Quite expensive to keep connected , but it beats the hell out of the DISH AUDIT NAZIS calling you and giving you the third degree .
     
  11. Hunter Green

    Hunter Green Legend

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    May 8, 2006
    We got our $5 fee waived too, though I'll believe it when I see it.
     
  12. Larry Caldwell

    Larry Caldwell Godfather

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    Apr 4, 2005
    My 622 shows something very similar, using component video at 720p. I don't see the black screen, but the video stutter is frequent and annoying. CC also proceeds normally, even though the video is frozen. I also get some blocking - not really pixellation, but blocks of the screen being refreshed and other parts not being refreshed. Audio continues normally.

    This seems to happen on recorded shows, on both SD and HD channels. I haven't noticed it while watching live programming, but I rarely watch live programming. I have wondered if it is related to hard drive fragmentation. I have considered activating the external drive feature and moving everything off of the consumer partition to see if that improves things.
     
  13. bobukcat

    bobukcat Hall Of Fame

    1,965
    2
    Dec 20, 2005
    My 622 was working well with L4.41 but ever since I added a USB Hard Drive to it on Friday the following issues are occurring frequently:

    Acquiring Signal: When I turn the unit on from standby I often have the "Aqcuiring Signal: Progress 0 of 5" message and it will sit there for a very long time without progressing. If it does eventuallly go trough and finish it then gives me a "Downloading Guide Data" screen, which sometimes completes and sometimes locks up for 20 minutes or more until I cancel it. If I go to the point dish or sys information screen without waiting for the Acquiring Signal screen to finish it shows perfect (no delay at all) and I can then hit cancel and be back to watching live TV. I haven't been able to tell if the receiver rebooted itself at some point before these messages or if they are triggered by something else, I just know that if it's been in standby for more than 6 hours or so I get this issue 100% or the time.

    The USB drive is a WD MyBook Premium Edition 750 GB drive.
     
  14. boylehome

    boylehome Hall Of Fame/Supporter

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    Jul 16, 2004
    I have the WD MyBook Premium Edition 500GB. It has the same problems that you are reporting. Now, I just use it for my computer data. Until something gets fixed, you can disconnect the MyBook at the end the day, or whenever the 622 does a reset.
     
  15. bobukcat

    bobukcat Hall Of Fame

    1,965
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    Dec 20, 2005
    Last night things were even worse than normal, I had an OTA show recording and when I tried to go to the "Start Over" option the 622 instantly rebooted itself and then would not acquire a signal or download the guide data. I managed to get back to the live OTA show I wanted recorded (much of which was now missed of course) and when I hit the record button to record the rest it gave me a "Guide Data Unavailable" message and wouldn't start recording. I front panel rebooted it again and turned of the external drive and since then it seems to be working well. I stayed away from the Seagate Drives because of the problems people reported with them but it looks like the WD Premium models are a bad combination too!
     
  16. Scotty

    Scotty AllStar

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    Aug 10, 2006
    I have the same WD 750 GB hard drive, and have had the same problems with same symptoms. I bought a WD after I bought a Seagate because of the reports of problems with the Seagate hard drives. I thought I'd just put the Seagate on my computer. Probably should have waited for the bugs to be worked out!

    Another symptom noted is the absence of lights except for the recording light.

    Scotty
     
  17. DaddyDuke

    DaddyDuke Cool Member

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    Aug 30, 2006
    Good Questions
     
  18. DaddyDuke

    DaddyDuke Cool Member

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    Aug 30, 2006
    Could this be a receiver problem and not a Hard Drive Problem? Since a lot of different brand name Hard Drives seem to be having the same problem with the
    622 receivers it makes one wonder if it could be the receiver software?
     
  19. DaddyDuke

    DaddyDuke Cool Member

    16
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    Aug 30, 2006
    Wonder if anyone is having this problem with the new 722?'
    Duke
     
  20. Scotty

    Scotty AllStar

    55
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    Aug 10, 2006
    Last night, I disconnected the WD 750 GB Hard Drive, did a hard re-boot and a soft re-boot and the 622 (F Model) now appears normal. I will watch to see if it happens again after the disconect.

    Scotty
     
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