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Lake house service problems

Discussion in 'DIRECTV General Discussion' started by ronney, Apr 5, 2009.

  1. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Dual address accounts are a violation of the general terms of service. (Unless you have special business arrangements or a special RV agreement...)

    Speaking in general terms, if a receiver is unplugged for more than a month or disconnected from the satellite for roughly the same time, it will lose its authorization information. In a day or two of being plugged back in and connected, it will likely get the re-auth data.

    Or you can use the internet to have a re-auth sent to the receiver. Or the phone system. Just type 732 when you call into DIRECTV. They will help...

    Cheers,
    Tom
     
  2. barryb

    barryb New Member

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    Aug 26, 2007
    Thanks for the link Doug. MUCH easier than calling.
     
  3. ronney

    ronney New Member

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    Apr 5, 2009
    Thanks for everyone's help. Could someone tell me the proper way to reboot my receiver?
    Can I assume that if it works here now it will work there also?
     
  4. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Just don't disconnect a unit for more than 2 weeks (all this a ballpark timeline.)
     
  5. Greyshadow2007

    Greyshadow2007 Legend

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    Aug 23, 2006
    Depending on the model, it might be easiest to reboot for ~30 seconds or so. In regards to the second question, it should work in the other location at this point...
     
  6. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Seattle, WA
    Easiest way to reboot most of the current production models is to push the little red button beside the access card. If you choose to power cycle, unplug for a minute or so, then plug back in. In some isolated cases, a longer power down (30 minutes) or even an overnight power down, might help. I don't expect you would need that for an authorization issue.

    As most have said, go on-line or call and have re-authorization sent for the specific issue.
     
  7. barryb

    barryb New Member

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    Aug 26, 2007
    You can use the link that Doug provided (above), or hit the little red reset button under the right hand panel (it flips down) where your access card is located, as Carl stated.

    Hitting the button requires you to be in front of your receiver.
    The "resend authorization" link can be done over the internet.

    Of course you can call 1-800 DIRECTV (they will need your access card number).
     

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