IPTV which is what U-Verse and Verizon Fios is still fairly new and just started becoming available in residential places about 5 years ago. Like any consumer tech service a provider right off the bat can't and won't reach their full potential.Simply not happening. Which is why AT&T plans to improve their infrastructure and services. You are in the LA or SoCal area which Verizon dominates and owns most of the ILEC up there. Which is another reason why availability for U-Verse services & performance may vary in different parts.