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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Mixer, Nov 1, 2006.
Good point! With this agreement, I definitely can't claim I am smart.
Make sure you have the "Advanced Product" protection plan. It is $7.99 a month. If you don't they will not replace it. I found that out 2 years ago with my Hughes E86. I had the regular protection plan which doesn't cover HD products. I had to sign up for the advanced plan and then wait a month before they would replace my box.
There are no longer two different Protection Plan packages (as of, I believe, March 1 when they went to the lease model). There is just one Protection Plan that costs $5.99 a month and covers all equipment on your account, HD, DVR or whatever.
I, too, had been paying $7.99 until just recently. My experience is documented in this thread: http://www.dbstalk.com/showthread.php?t=65119&highlight=Still+Paying+$7.99
I was able to get the price dropped to $5.99 a month, as well as get credited for the overcharges. You may want to give them a call (I would call Retention - 1-800-824-9081). It may be worth reading what the arguments were that I and others ran into from the CSRs so you can call them on any misinformation they give you. Be polite and persistent.
They may reserve the right to change the terms of service, but that's not a set in stone scenario. Even if they say they reserve the right, they can't actually do it unless you agree to it. If they try to change the terms of the contract after you've entered into it, then you have the option to terminate said contract.
Conversely, they have the option to then NOT change your contract, which leaves you without an out.
Ever heard of a contract of adhesion?
Sounds like a sticky legal situation!
Sorry, I couldn't resist. No, I haven't, what does it mean?
Besides, just break the stupid agreement and refuse to pay them, what are they goign to do? Sue you when their crap doesn't work? Good luck convincing a judge in your home town some ridiculous ocntract like that that obligates them to do nothin when their box doesn't even work right should stick, their chance of winning if they bother to sue you is about 10% or less. Now if they are delivering performance or are not and you have not allowed them to trya and fix it, unlike me who have allowed them several chances as have several others, then they have a point. If not, screw em unless you want to make it work, Tell them to come get their stuff and leave it at that. Unfortunately, their can report you to credit bureaus. If your income level is not very high and your credit rating is not high, that can have an adverse effect. If your income level is high and your credit rating is high and you have no other marks, laugh at them as it will have less than no effect particularly if you dispute it, but unfortunately most people are not in the later category. Bu with all the problems they are having call them first and ask directly for a supervisor not a CSR at retention. They may just let you go. That wuold be the easier solution.
Adhesion means when a company has a superior bargainnig position to you, you are unsophisticated legally, they get you to sign something so favorable to them that theyy wrote, it is always interpreted against tehir interest if their is any ambiguity anyway, that it really should not be enforced as you had no choice but to sign it. May be tought to pull off as this is after all "only tv", but it is a legal argument that may apply sicne these contract are negotiated over the phone with no explanation of what it means, there is an understanding this stuff will work and ususally the installer gets you to sign it in hastea s he is leaving after he hooks it up without telling you what it is, youi think you are just signing the apporval for the install, so that would in me view be like a contract of adhesion, you were pressured into at least agreeing to the terms after it was hooked up.