1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Leaving AT&T for DirecTV

Discussion in 'DIRECTV General Discussion' started by chrisjmccord, Jan 17, 2013.

  1. Bill Broderick

    Bill Broderick Icon

    2,171
    157
    Aug 25, 2006
    Long Island
    DirecTV has situations where they will tell you the exact same thing. If you were trying to upgrade an HR-21 DVR to an HR-24 DVR, a Customer Service rep would tell you that they have no control over which HD DVR will get sent to you. They would be telling the truth. To DirecTV, an HD-DVR is an HD-DVR. So, Customer Service has no way of telling the people who ship the HD-DVR's that someone has specifically requested a particular model.
     
  2. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Several Best Buy stores still use some D* receivers for their HD TV's. Wouldn't hurt to run up and check out the PQ. They may also let you play with the features, as limited as they may be in store, if you ask nicely. :)
     
  3. dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    That and T1's and such are symmetric. Most home connections aren't.
     
  4. dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    Though best to keep in mind that the lighting isn't realistic, TV's set to torch mode etc. Unless it's a Magnolia setup at least.
     
  5. dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    So sounds like you weren't hit by the UVerse outage?
     
  6. dettxw

    dettxw MRVing

    4,117
    21
    Nov 21, 2007
    Choctaw, OK
    I'll be home from the office about 7pm. Drop by the house and you can see a Genie in person.
     
  7. chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Awesome explanation, thanks Diana, this helped me out a lot!
     
  8. chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Yeah I tried one close to my house, they didn't have a single one. There is one more I can stop in and see, once I get to feeling better.
     
  9. chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    I was hit for about an hour early Monday AM...or whenever it started, but it came back not too long after. So no I wasn't.
     
  10. chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Well, Choctaw isn't very close to me here in NW OKC, hard to just drop by there...and I'm sick right now so I don't want to give you this crap.
     
  11. dettxw

    dettxw MRVing

    4,117
    21
    Nov 21, 2007
    Choctaw, OK
    You're about 30 miles away, same distance as the GF in Yukon. She lives off of that old original section of Rt. 66 (36th St./Lakeshore DR.) between Mustang & Sarah Rd.

    I'd have you go over to her house which is closer to you, but she doesn't have the equipment, just an HR24 & H24, no Genie. At least not until I give her one.

    If your crap lets up on you the offer still stands, though then Sunday night would be best as the Tulsa kiddos and my grandson come to stay Friday night.

    Sure hope that you get to feeling better.
     
  12. Feb 4, 2013 #152 of 165
    chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Well, we started conversations with a family friend who happens to be our realtor as well, and now I think we are going to be putting the house up on the market soon. So I'm going to cancel my D* install for this coming weekend, and just reconnect with D* once we get moved and settled into the new home. Maybe even by that time the new HR-44's will be out in the world? While I don't like the process of moving, we need to get a different home, our two boys and us are growing out of this home and need more space that makes sense for our family. This house was bought by me, as a bachelor, with intentions of having a family, but now that the boys are growing up, bigger rooms and more space in general is required. The new home will be a D* hub though!
     
  13. Feb 4, 2013 #153 of 165
    chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Am I going to get a hassle or fight about canceling my service before it was installed?
    I know they don't want to lose me as a customer, even before I've begun, but I don't want to install this right now only to move in the near future.
     
  14. Feb 4, 2013 #154 of 165
    dettxw

    dettxw MRVing

    4,117
    21
    Nov 21, 2007
    Choctaw, OK
    Finding a new house and selling the old one takes a while, it might be some time before you actually move.
    Have you had a chance to explore DirecTV's moving package (1-888-DTV-MOVE)? Or maybe some of the reps on here or in-the-know folks can comment.
    Maybe you can get a deal on an HR34 now and then again on an HR44 when you move.

    Got a particular school district in mind (e.g. Deer Creek, Edmond)?
     
  15. Feb 4, 2013 #155 of 165
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    I hope you don't have the same Flu Bug that I had as it took me about 3 weeks to get over it. :nono2:
     
  16. Feb 4, 2013 #156 of 165
    chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    Deer Creek and Edmond are the likely spots, my wife is wanting Deer Creek for the school district. You're right it might be a while, but still we've decided to wait. I guess we'll see what they try to tell me when I call.

    I had bronchitis and flu, but I got some heavy meds and I'm back on my feet.
     
  17. Feb 4, 2013 #157 of 165
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    The few times I've had to deal with the group that cancels pending installs, it was a bit of a pain. First person had me on hold for 15 minutes and eventually came back and hung up. Second person put me on hold for 15 minutes but did come back and cancel the order. Just let them know it's not a pricing issue and that you just can not get the service right now. That way they're not trying to "save" your ordere.

    You won't have any issues trying to sign back up when you're settled into your new house.
     
  18. Feb 4, 2013 #158 of 165
    chrisjmccord

    chrisjmccord Legend

    102
    0
    Jan 17, 2013
    Oklahoma...
    So funny, that is exactly what happened to me tonight. I chose the option to cancel, and when it rang through to the guy he answered in this big happy voice about congrats on your new DirecTV choice/install, bla bla bla...and then all shocked when I said I was actually calling to cancel. Such a bad actor. Then he did put me on hold for like 10 mins, I was like are you effin' serious. Trying to hope I just hang up and don't cancel? Whatever, so I started saying, "hello" to the dead air and he came back in...nice try.

    I did explain it wasn't pricing or companies, I was just in a spot where I didn't think it was a good time to install and I'd be back soon. He was cool after that and did the cancel with no more hassle, but jeez...

    Anyway, when I do get to the new place, DirecTV will be getting my call again.
     
  19. Feb 5, 2013 #159 of 165
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Sounds so familiar lol. And I talked to them around May 2011. Good to know some things never change. :)
     
  20. Feb 5, 2013 #160 of 165
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Well, Good Luck with whatever you decide to do. I love my Directv even though Directv is not perfect but I am so happy with the Progress they have made over the years and no telling where we will be in a year.

    CSRs are the same with any company I deal with. They are people who are subjective and have opinions are have been trained or self trained at different levels depending upon their ambition so I just learned Unfortunately to Play The CSR Roulette Game until I get one who Plays the Game the Way I Want Them To Play It!!! :lol:
     

Share This Page