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Discussion in 'General DISH™ Discussion' started by osocoloso, Oct 19, 2012.
You have no idea how it really works
Then give us your sacred knowledge.
I'm telling you how it works for me, from first hand experience. And I spend quite some time on a phone and chats with dish employees to settle same 'owned-leased' tugboat more then one time.
I can assure you the only reason your anecdotes on this situation ever turned out in your favor are due to the fact that the ERT agents dealing with you got tired of you and realized just making the charge go away would be easier then trying to figure what your saying
Fact of the matter is the OP more then most likely is wrong about his claim of ownership.
The system rarely gets this wrong, and "owned" receivers cant just be switched to "leased" by just any person, nor the system. It has to be manually done by a agent on a high enough level (ERT, EVT, ect.) Even supervisors would have to contact ERT via IM to get it done.
If the OP does not have proof of ownership I promise you OP, the agents you talk to will never go digging for it. Why? Because the customer is always WRONG, we just treat them like there "right"*most of the time*.
OP if you dont have the proof of ownership and you go claiming that you have it I promise you they will call your bluff, and when you fail to provide it your gonna have to BS your way out of it because they will dismiss everything you say after that.
At that point the only choice you have is to pull of a Mr. Smith and keep annoying the ERT department till they just wipe the slate clean, but I promise you if you do that things wont be great for you at Dish in the long run.
Doing stuff like that will lead to short term results but you will end up as a trouble customer/flagged account, returning to Dish will be a PITA and who knows what else they may do.
Actually, like i said earlier - it makes no difference to me. I have no use for the 622, they can have it. It's the attitude that was bothersome.
And I know I am right. I bought it from Dish themselves. I remember clearly when the website suddenly went from "owned" to "leased" after one of their website "redesigns". I called, they told me not to worry that it was a "glitch". I've never had to pay a leased equipment fee for it. I don't care enough to try to dig back and call credit card companies to retrieve old statements to prove that I bought it. They can have it. Less e-waste for me to recycle.
But like I said, it's not about the equipment, it's about their "F**K you, it's ours, give it back" attitude. And about letting other people know, so they're not surprised like I was. I don't understand the hostility/trolling of some people here... Who cares who's read the ToS, who knows more than who, or any of the other childish posts. It's simply a heads up to people thinking about cancelling Dish:
- Make sure you have proof of ownership if you bought anything
- Be prepared to pay an equipment return fee
- Be prepared to forfeit your balance (or try to cancel as late in the billing period as you possibly can)
- Be prepared to send part of your dish to them
That's it... heads up, beware those things are coming your way if you're cancelling. All the bickering in this thread is unnecessary and doesn't benefit anyone in this community.
Actually the one thing Mr. Smith got right was the thing about the LNBF, since you can become a liability for Dish if an agent gets you to go on the roof they always credit non-returns on LNBF's back.
They would like it back, but they like not getting sued by a customer who fell off of a roof due to a dumbass CSR more lol.
I didn't take the op as being harsh. I have seen a few posts of people who bought their equipment but it shows as being owned by Dish. And while they do ask for the LNB they will accept you can't get to it. The OP may not have known that. If Dish said there was no refund I don't blame someone complaining about that.
tired of the flaming, I'll tell you I contacted regular CSR, not EVT, ERT, CIA of that company
and try to read posts about 'oops' switched ownership to dish owned, but I don't recall such posts when happened opposite
very strange one way process, I would tell
Moderator note... Some posts have been removed. Please do not attack each other, but rather attack the topic. Further personal insults may result in further moderator action.
Thank you for getting back to topic.
Just so you know... the lease rental fee is the same as an additional outlet fee for owned receivers. I forget what they call the fee.
Basically... the first receiver (primary) on your account is free, whether you own or lease... Additional receivers cost additional per receiver, again whether you own or lease.
So... your bill is the same whether you own or lease... thus, the price of your bill is actually not an indicator of owning vs leasing.
I would dig that CC bills, just for be sure I'm right
I found it interesting that when I used Dish mover, they never said or did a thing about the old dish. It still sits intact on my previous residence.
@psmith. You dont contact these departments, theres no "ERT" option in the IRV.
And in the case of EVT they generally contact you (these are the guys who handle accounts that have broken there TOS and set up Dish at more then 1 house per account).
@Stewart, its just called a receiver fee
@Sregener, its more cost effective for Dish, to leave them behind and potentially piss off future HoA's
Direct wanted my TiVo back years ago and I told them that I owned it. They checked and finally agreed with me. It's nice to keep any decent receiver, especially when you own it! I'd call back and ask for a copy of the contract you signed. That should have all of the equipment that they provided vs. what you bought.
That's what I'm telling ...
Except DISH will never ask for your TiVo back.
and again ... it's the same rules
Please link to rules. Otherwise we can only read your statements as "this is the way I think it should work".
same as your or anyone else