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Lip Sync and ABC

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by jkinghome, May 16, 2006.

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  1. jkinghome

    jkinghome Mentor

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    Mar 15, 2006
    With two nights of Grey's Anatomy on ABC, I noticed that the lip sync was out on my 622 both nights, just for that show - but no other station.

    It would start off ok and then I would see green blocks/pixels, and from there the lip sync would be off - that is both live and delayed viewing.

    If I rewind to a point before the green artifacts, the lip sync is ok and then after the lip sync would be off.

    I seem to only get lip sync problems on ABC. Very odd.
     
  2. Jeff P

    Jeff P AllStar

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    May 10, 2006
    I have a consistant lip sync problem with my local ABC affiliate. I'm running OTA HD through a stand-alone Samsung box, and it's the only channel I have a lip sync problem with.

    I've ordered the 622 and am set to have it installed in early June. I'll be running my locals OTA through the 622, so I'm VERY curious to see if the prolem remains.

    I'm thinking it's just compatability issue between the Samsung box and the signal my local affiliate is sending out, but we'll see...
     
  3. Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

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    Feb 22, 2005
    Interesting. I tend to have consistent lip sync issues with my ABC affiliate OTA as well. Since this is affecting affiliates in So Cal, Tulsa, and Seattle, starting to wonder if there is an issue with ABC source material.
     
  4. lifterguy

    lifterguy Legend

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    Dec 22, 2003
    When I first got an HD TV with a built in digital tuner about 2-and-a-half years ago, my local ABC station was constantly out of sync on network programing. I sent an e-mail to the engineering dept at the station, and they responded that they were aware of the problem and were working on a fix. It went several months, but they did finally fix it.
    I have occassionally had audio sync problems on the 622 (various channels) - but they have been few, and usually a reboot fixes it.
     
  5. aussiejohn

    aussiejohn AllStar

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    Jan 3, 2006
    ABC HD Local here in Albuquerque claims ABC issues as well as small problem of their own. Certainly during Grey's Monday I lost a good few minutes to the green wierdness. Most synching issues seem better, but still have a center channel drop out on that station as well.
     
  6. Jeff P

    Jeff P AllStar

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    May 10, 2006
    Interesting. What's odd is that I've talked to others here in Tulsa running ABC OTA and they don't have a lip sync problem. :confused:

    I've just figured that it's some kind of crazy compatability problem with the local ABC feed, my HD box, and/or my receiver (Pioneer VSX-1015 TX).

    I'm really curious if the problem will remain once I'm running ABC through the 622... (June can't get here soon enough!)
     
  7. debpasc

    debpasc Legend

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    Oct 20, 2005
    Samsung DLP here and I have lip synch issues with Desperate Housewives each week here in New Mexico -- it's sporadic throughout the program but there is no accompanying video issue. I never pay attention to networks but I think this is an ABC program.
     
  8. Allin4greeN

    Allin4greeN Mentor

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    Aug 1, 2005
    You can add an ABC HD LiL on the east coast (Philly) to a list of problematic audio sync locales (Grey's Anatomy). I haven't noticed too many problems with the OTA material but, man is the LiL ugly some nights... green weirdness (pixelation), audio sync...
     
  9. chrisjs

    chrisjs AllStar

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    Feb 8, 2006
    Since Portland,Or went live with HD locals I also have had the ABC sync problem. Only on Dish HD ABC local, OTA and SD are fine. Lost isn't the same and since the rain has returned I get lock ups if I use OTA broadcasts.:mad:
     
  10. conner65

    conner65 AllStar

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    Jan 26, 2004
    Desperate Housewives started out bad last night w/ a lip sync problem. It drives my wife crazy. I also have weird green pixelating that happens a few times on ABC on every show I DVR in MPEG4.
     
  11. jkinghome

    jkinghome Mentor

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    Mar 15, 2006
    I recommend that everyone that is having lip sync issues and the green distortion send a polite e-mail to dishquality@echostar.com

    I sent one last Friday (haven't heard anything yet)
     
  12. lujan

    lujan Hall Of Fame

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    Feb 10, 2004
    Neither have I.
     
  13. Mike D-CO5

    Mike D-CO5 Hall Of Fame

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    Mar 11, 2003
    Keep sending the emails untill you get a response. Every day would be nice.
     
  14. chrisjs

    chrisjs AllStar

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    Feb 8, 2006
    Here is my letter to echostar:

    I have been a dish customer since the mid 90s and have enjoyed the excellent service over these years. Since I have bought my new VIP622 my household is getting very discouraged in watching any event on the new system. The latest symptom is breakup of signal and delays in audio on the local HD channels. My wife keeps asking me " Why did we get this new system? Can't we switch to cable?" At this point I am seriously considering a switch and because this system "IS NOT WORKING!!" I feel my 18 month commitment is not a valid contract. Please reply to me on any actions that are being taken to resolve these continuing problems with the VIP622.

    HDMI failures, I have returned one unit for this problem and am afraid to unplug my system in fear that it will not work at power up.
    Constant reboots when signal reception falls below 80%. ( I would expect an error messages but not complete reboots)
    Audio delays or lip sync problems especially on ABC local HD channels
    Intermittent Signal loss on many HD channels (non OTA), ( tech who installed dish said they are pointed to optimum positions and cannot be improved)
    Intermittent Video shutters on all channels and playback. ( this is infrequent but still happens)
    At this point I have to buy another SD DVR receiver just so my wife can feel confident that she won't miss her shows. I am holding off on this purchase until I feel that echostar is working on these 622 issues. I hate to invest more into my system if I can get better service from my local cable company.
     
  15. jkinghome

    jkinghome Mentor

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    Mar 15, 2006
    I am hoping that tonight's finale of "Lost" does not have lip sync issues. It's a 2 hour show and my wife will freak if the lip sync is out... again!
     
  16. Jeff P

    Jeff P AllStar

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    May 10, 2006
    Can anyone figure why this problem seems to be more persistant with ABC?

    While there have certainly seemed to be various problems with the 622, I would think that ABC shares at least some of the blame, given that the lip sync problem seems to be most prevelant/pronounced on their stations.

    I don't even have my 622 yet -- I'm running OTA through a stand-alone Samsung box, and I've got lip sync problems with my ABC affiliate, with no problems on any other channel...
     
  17. chrisjs

    chrisjs AllStar

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    Feb 8, 2006
    Here is the response I just recieved. Was amazed, same day!!

    Dear Mr. xxxxx,



    Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.



    We would like to confirm your location. We do have some lip sync issues on the ABC locals in your area that we have been working on. You might want to see if it has cleared. If not, then we need to know which city you are located in, so we can identify which ABC belongs to you.



    At DISH Network we appreciate the time customers take to email their audio/video quality concerns. Thank you for your patience, information, and for being a valued customer.



    EchoStar Satellite LLC

    Quality Assurance Department

    dishquality@echostar.com
     
  18. lujan

    lujan Hall Of Fame

    1,202
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    Feb 10, 2004
    I would use the OTA ABC station first because you are less likely to have these lip sync issues on OTA than on the problem ridden ABC digital station on satellite.
     
  19. chrisjs

    chrisjs AllStar

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    Feb 8, 2006
    I cannot rely on my ABC OTA when it is raining here in Portland. NBC is strong all the time. I did get another response from dish and they think they have fixed it. I will check tonight.
    They have also asigned a tech to look into my other problems with channel breakup on other HD locals.
     
  20. chrisjs

    chrisjs AllStar

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    Feb 8, 2006
    I ended up recording in SD just to be sure, and was glad I did because it was out of sync. Here is the note I recieved from dish today.

    Our engineers have been working on the lip sync issue on your local ABC station. Hopefully, by the time you get this, the issue will have cleared.:rolleyes:
     
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