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Little help with Tribune Media Services

Discussion in 'DIRECTV Programming' started by smitmw1, Jan 7, 2009.

  1. smitmw1

    smitmw1 Mentor

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    Sep 26, 2007
    Looking for a little guidance from someone on an OTA issue. One of my local broadcasters flash-cut to digital only in November. Seemed like a great thing but no one at the station knows who exactly to contact at Tribune Media Services to get the Directv program guide data updated to reflect this. The station was analog only previously. They are finally getting enough complaints from Dtv subs to realize something is wrong. I spent an hour or so on the phone with an engineer there but the same question remains. Who and at what divison of TMS do they need to contact to inform them of the existance of the new KFXP 31.1 digital broadcast. Until the guide/zipcode attenna setup is updated we are all out of luck.


    Thanks

    Odd tidbit. They are also the broadcasters of the local NBC affiliate. Dish network carries that channel. So Dish must be getting the PSIP data from the NBC station uploading it to TMS where it becomes available to Directv. Is that plausible? The engineers at KFXP will make the call in one second if someone can tell them who to call.
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    I wish I could help, but I've had zero luck in finding a good contact there. Not from lack of trying, I assure you.
     
  3. GolfProRM

    GolfProRM Mentor

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    Sep 4, 2008
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    I don't know, I started there and got no one helpful. I'd love to have a line in there.
     
  5. smitmw1

    smitmw1 Mentor

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    Sep 26, 2007

    The engineer I spoke to is doing that now. At first I thought they were being lazy I now know they spent all day Monday and Tuesday trying to get this resolved. They were informed that some folks had paid for service calls with directv/dish/attenna people only to be told it couldn't be fixed.

    If someone in the industry knows who to contact but is hessitant to give that out send me a PM and I will give you the Name and direct line number of the engineer working on this.

    Any sort of forum where broadcast engineers hang out?
     
  6. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Jan 21, 2003
    AVS probably.
     

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