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Live Streaming at Home issues

Discussion in 'DIRECTV Connected Home' started by scuba_tim, Jul 8, 2014.

  1. Jul 8, 2014 #1 of 40
    scuba_tim

    scuba_tim Godfather

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    Sep 23, 2006
    Hi all... so I am trying to use the live streaming on both my PC and iPad app. My setup is just one HR44 on my home network, and on the same network as all other devices. From the iPad app, I can see the HR44, have verified it's IP address. I can use the remote control in the iPad app and control my DVR, that works fine. However, when I go to live stream tv from the app it says that the DVR and my tablet are not on the same network.

    So my question is what is going on? Any thoughts? My only thought is that I do not currently have Whole Home service on my account, as I only have one TV and receiver currently. Could this be the problem? I have not found anywhere on DirecTV's site that says you must have this service for live streaming to work, but that's what I can think of.

    Any other thoughts would be appreciated. Many thanks!
     
  2. Jul 8, 2014 #2 of 40
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Is your HR44 showing "Internet connected: Yes" on your DirecTV®.com account?
     
  3. Jul 8, 2014 #3 of 40
    scuba_tim

    scuba_tim Godfather

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    Yes it is, unfortunately.
     
  4. Jul 9, 2014 #4 of 40
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Don't know if Whole Home has to be activated, but since you are likely paying for it anyway, you may as well activate it.

    But also try rebooting your WiFi router, and resetting (with no changes) your Network Settings on the DVR. Are you hard wired to the '44? Fixed IP or default?
     
  5. Jul 9, 2014 #5 of 40
    inkahauts

    inkahauts DIRECTV A-Team

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    Yeah I'd suspect a network issue of some sort. Do you have multiple routers wireless access points etc?
     
  6. Jul 9, 2014 #6 of 40
    dennisj00

    dennisj00 Hall Of Fame

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    I've had DAFI (the iPad app) get confused between in-house and OOH so I generally kill the multi-task and restart it.

    You might try re-sending authorization from the D website or the fixed IP from above - and NO double routers unless you know what to set up.
     
  7. scuba_tim

    scuba_tim Godfather

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    Sep 23, 2006
    Hi all, thanks for the tips. So yesterday after flipping through settings on the HR44 I notice that I do not have the Youtube or Pandora apps available. The HR44 said it was connected to internet and network services were working (or reported as working). I did reauthorize, as suggested, yesterday, no impact by this moring. So I then did two red button resets before leaving for work, and can now get Youtube, Pandora AND stream content on my PC but not the ipad app. So there is a small step forward. PC is working, ipad is not. Both are using the same wireless network and I can still control my HR44 via the ipad remote app.

    Oh, and I only have one wireless router, so not multiples there. All devices are on wireless, and the HR44 is on a fixed IP. I've pulled the plug on the router as well. Any other thoughts would be appreciated.
     
  8. scuba_tim

    scuba_tim Godfather

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    Sep 23, 2006
    Here's the clincher... live streaming works on PC and android app. Just tried that one and to my surprise it worked. I'd say the double reset of the box fixed something, but there seems to be something with the ipad app that does not want to live stream.
     
  9. DGF9600

    DGF9600 Cool Member

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    Jun 3, 2007
    I am having a similar issue with the app not working right. It has been a couple of weeks since it worked ( but I had a vacation in there). The iPad app nor iphone app will no longer stream video for the in home channels.

    I have power cycled the phone, iPad, router, DSL connection ( only one router active), hd dvrs. I have also verified the internet connections and whole home connections on both dvrs. The app will see the dvrs and control the remote. Directv phone support was no help. They suggested uninstalling and reinstalling the app.

    I agree with scuba Tim that it sounds lie a router issue but I made no modifications to the router in quite some time.

    Directv said it was a known issue and the ticket would be elevated, but that was Tuesday night. (3 nights ago).

    Other thoughts?
     
  10. scuba_tim

    scuba_tim Godfather

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    Sep 23, 2006
    You nailed it, uninstalled the app and reinstalled the app, now live streaming on ipad too.

    So, in short to fix my problem initially had to do two red button reboots in 30 min window. This brought back live streaming on PC and android. Then reinstalled ipad app. Now all is working. Thanks!


     
  11. ColdWarVet

    ColdWarVet New Member

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    This started happening to me around July 2nd. Only a couple channels appear on my iPad2 and iPhone. The rest are blacked out. DirecTV never told their C/S Reps but there is a nationwide streaming issue that their software people are still working on after a month. If I am not mistaken they put out an app update right before all this happened. Anyway, I called DTV and I got $11.00 a month off my bill for 12 months for the aggravation. I get a message saying I must be connected to my in-home network, which I am. The same is happening to my wife's iPad.
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    My iPad Air works flawlessly streaming these channels
     
  13. ColdWarVet

    ColdWarVet New Member

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    Peds48 My iPad Air works flawlessly streaming these channels

    I can only say what came from DirecTV. They are having major issues with the iPad app.
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Welcome to DBSTalk! If you hit the Quote button, the post you're replying to will show up and then you can delete that which you don't want to quote.
     
  15. ColdWarVet

    ColdWarVet New Member

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    Thanks Lax
     
  16. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    When they have no answer for your issue, blaming it on a nation wide "known issue" seems to get the caller off the phone rather quickly so that the can move to the next caller.
     
  17. ColdWarVet

    ColdWarVet New Member

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    Aug 5, 2014
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    You may be right, but I Googled DirecTV iPad Streaming issues and I found several blogs with people having the same issue as I am having. My 2 yr contract is up in Oct. if the issue still exists, i can look at AT&T, Dish or Comcast
     
  18. ColdWarVet

    ColdWarVet New Member

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    Aug 5, 2014
    Mokena, IL
    Well after only getting like six channels to live stream at home on my iPad 2 for the past 7 weeks, countless calls to DTV CS, and being given multiple answers, a service call to be told it's a nationwide issue with the app, today I saw the update. Same old shit. It worked fine from Oct 2012 until July 2014. Other blogs report many other people having the same issue.

    My contract expires Oct 20 and DTV can shove it. I was so thrilled with it until July then they just dropped the ball. CS reps had no idea what's going on. Then my ticket is resolved when it wasn't. One says it is a nationwide problem, another says no, then my last call yesterday said it was.

    Now I have to decide, Comcast (who has the worst CS), Dish Network or AT&T.
     
  19. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    You'd give up the best content and gear because a third party device is borked?
     
    1 person likes this.
  20. ColdWarVet

    ColdWarVet New Member

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    Aug 5, 2014
    Mokena, IL
    I use my iPad to stream a lot. Sitting on the patio, having a beer and watching a ball game. I don't like paying to get something and not get it and being jerked around at the same time. If they won't address the problem I'm done. From various blogs others are having the same issues
     

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