This will likely only interest a few readers, but I must vent somewhere I've been a Dish Network subscriber since mid-September 2000. I've seen my share of billing snafus, but this one just takes the cake. After an apparent "missed" auto-pay in October, I got a double-bill. I called and got a very polite and helpful CSR who reinstated auto-pay and took care of the balance. He also offered to take a look at my account "just to be sure" everything else was in order. Long story short, at the end of our convo I asked for his supervisor to tell her what a professional and thorough job he did (took us about 45 minutes to get everything fixed--and he even offered me the DVR promo for being a customer so long). So then we hit the new year, and apparently all professionalism went away with 2003. I should have had another auto-debit on or around Dec. 26th. As before I didnt' bother to verify as it's supposed to be HASSLE-FREE. So I get up in the morning and hit the telly to find it on Channel 9900 (the "You've got a DISH 500 system!" splash screen)--my service had been suspended. So I call customer support. To get to a CSR, you must first put in your phone number and it tells you your balance. It seemed I owed $203.51 and was 34 days delinquent. The first CSR is about as friendly as a genital wart and will ONLY tell me it's been suspended for non-payment but won't tell me what happened with auto-pay. This was after he claims I didn't have an account :nono: I ended up hanging up on him before I lost my temper and called back. Next guy is a bit more helpful, but no more friendly. I was smart enough this time to visit the website and print out my current and two previous statements to back up my memory. Anyway, sure enough they missed an auto-payment, hence the enormous balance. He coudln't explain to my satisfaction the delinquency and resultant suspension so I was transferred to a third rep. Before I go any further, I want to make it perfectly clear that I was in no way notified that the auto-pay was missed. Dish has two phone numbers for me, my snail mail address, my email address ( from the online account stuff), and the receivers are each capable of receiving mail. That's what I mean about lack of professional courtesy--it's their error (the card certainly works!) and they suspend me without notice for it. The third rep explained it in very gory detail. And I wrote it down as he said it. This is basically how it went: December 9th bill: ZERO balance Auto-pay on/around 29th for following month of service Next billing cycle date: Jan. 9th. This WOULD reflect double-bill for 29th payment missed--but again, no one could bother to let me know it was missed BUT! My current statements read that "Services for 12/23 to 1/24" are due plus the next month (1/24 to 2/23). Now I did do an upgrade on Nov. 13th that would pro-rate the rest of the month into December. That CSR told me it'd show up with my 12/24 cycle (January's services), AND my Dec. 9th bill did show $0 balance which backs that up. So what we have is a 34 day delinquency that just doesn't make sense. Period. So this prompted a third phone call. I had another CSR just carbon copy what the last one did, using the same math as above. But he added that the only way he could see how this comes out (after putting me on hold and supposedly talking with a supervisor) is the new automated system starts counting you delinquent NOT from the due date, but from the date the previous month's services start! Effectively, the services that my statement claimed to have started December 23rd *really* started on November 13th--despite the zero-balance bill. The math still doesnt' come out exactly (couple days off), but this means my January services have been past due since December 13th (since they bill a month ahead)--even though the December 9th bill was $0! and therefore there had no balance *to* become delinquent. And the final kicker--the one that has me researching DirecTV systems this evening--was received in the mail today: my latest bill. It says, "Your account is past due ... Please pay to avoid interruptions in services." Juuuuust a tad late, don't you think?