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Looking for feedback

Discussion in 'Hopper System Support Forum' started by TommyF@DISH Network, Feb 4, 2014.

  1. TommyF@DISH Network

    TommyF@DISH Network DISH Representative DISH Representative

    141
    3
    Jan 5, 2011
    Littleton, CO
    Hello everyone! [SIZE=11pt]Our tech ops team needs your assistance. We have reports that some customers with Hopper or Hopper with Sling are reporting old login information in the Facebook app when they go to log in. We believe this is happening with replacement receivers, but need some receiver numbers to see what they have in common and to confirm our suspicion. If you are experiencing this issue, could you please PM us your receiver number(s) so we can research this better? Thank you. [/SIZE]
     
  2. TommyF@DISH Network

    TommyF@DISH Network DISH Representative DISH Representative

    141
    3
    Jan 5, 2011
    Littleton, CO
    There is another situation that seems to be regular that our operations team is looking for as well. Can anyone also send us a PM with the receiver # if your Hopper or Hopper w/ Sling show DVR events displaying as '100% watched' on all content, when the content has not been watched? Thanks!
     
  3. TheGrove

    TheGrove AllStar

    179
    7
    Jan 9, 2007
    PM Sent. Mine does it but no on all shows. As far as I can tell if I record shows back-to-back usually only the last one shows 100% the others report 0%.
     
  4. some guy

    some guy Godfather

    413
    9
    Oct 26, 2012
    When you say back to back, are those different episodes of the same show?
     
  5. TheGrove

    TheGrove AllStar

    179
    7
    Jan 9, 2007
    Yes, say I'm, recording "The Big Bang Theory" on TBS most of them will have 0% but the last one in the evening will be 100%. Last night I recorded "Weather World" off of WPSU our local PSB station. The first episode was 0% and the 2nd one showed 90% even though I had not watched it.
     
  6. ZachS@DISH Network

    ZachS@DISH Network DISH Representative DISH Representative

    4
    0
    Jun 14, 2011
    Please be sure to include the software version in your PM.
     

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