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Losing ground * WTF is D* doing?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jorhett, Sep 27, 2007.

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  1. Oct 5, 2007 #161 of 183
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Doesn't Tivo and the HR-20 use different guide data? I've read [somewhere] that Tivo converts [or something] the guide data from TMS to work with their boxes.
    If this is true, then isn't this apples and oranges?
     
  2. Oct 5, 2007 #162 of 183
    Steve

    Steve Well-Known Member

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    Lower...
    From what I've been told, TiVo and D* both get the source GUIDE data from TMS. I do not know whether or not TiVo or D* ask TMS to format the data differently before delivery. TiVo then passes the data along to D* for delivery to DirecTiVo's, "massaged" by TiVo (or the HR10, or TMS to TiVo's specs). I don't know if D* massages the TMS feed before they send to the HR20.

    So the source of the data is the same, but how it's handled differs. And D* definitely passes along less program information data. It's been reported by users who still have both that the same shows on the HR10 show many more actors and the "original air date", e.g.

    /steve
     
  3. Oct 5, 2007 #163 of 183
    Ken S

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    VOS,

    It would indicate that it wasn't a signal problem and that whatever the problem is can be corrected.
     
  4. Oct 5, 2007 #164 of 183
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Which is kind of why I think this should be broken out of this thread and have some good data collecting of what shows are the problem.
    "Blank" recording maybe be something else [keep or delete] while canceled [for no reason] seem to be guide related. But then what the hell do I know? :lol:
     
  5. Oct 5, 2007 #165 of 183
    surfbird

    surfbird Legend

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    I don't record much on mine, but I've never had anything weird happen to my hr20 yet. (knock on wood) but something I do once a week since I am a little ocd is I just hit the reset button once a week.. won't hurt it & doesn't bother what I've recorded. I don't know if anyone here does that on a regular basis?? just curious..
     
  6. Oct 5, 2007 #166 of 183
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It has long been posted to use the menu reset option over the red button. This is much nicer to the hard drive than the red button. Of course if you can't get to the menu the red button is all you have.
     
  7. Oct 5, 2007 #167 of 183
    dbmaven

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    Ken S -

    The Hills at 8:30PM on 331 MTV (shows several times a day at times)
    Newport Harbor: The Real Orange County at 8PM on 331 MTV (shows several times a day at times)

    Both of these recorded fine on both the HR20-100 and R15-500 tonite.
     
  8. Oct 5, 2007 #168 of 183
    xerxes

    xerxes Legend

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    Here is another idea, how about DirectTV's own QA team tests recording series links of prime time shows on multiple HR20's and then investigates the causes of error (3) and (13) and makes code changes to correct. I think the frequency of occurrence that has been reported here and I am sure to the CSR's warrants this.
     
  9. Oct 5, 2007 #169 of 183
    Ken S

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    db,

    Let them run for a week if you can. I notice most of the (13s) on those occur when there are multiple showings in a row.
     
  10. Oct 5, 2007 #170 of 183
    Ken S

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    After over three months of reporting these issues that would be my vote.
     
  11. Oct 5, 2007 #171 of 183
    cygnusloop

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    If someone wants to start another thread (again), fine. I will participate (again) and log my missed recordings (again). I have logged dozens of these in the Blue's Clues thread, and as was said, there is plenty of information there. Now that this has happened on a prime time show, maybe it will get on someone's to do list.

    The only thing that needs to be done to recreate this is to set up a SL for one of the many shows that have been doing this regularly for months. It's not specific to the -700, or -100, or the R15. It is, however, specific to the DIRECTV Plus DVR systems.

    This is a guide data problem, and it has been since May. I understand the difficulty of getting TMS to provide error free data. What I don't understand is how the HR20 still can't deal with it. It's not like the data is complete crap, the problem is that the HR20 bails at the slightest hiccup.
     
  12. Oct 5, 2007 #172 of 183
    Ken S

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    Cygnus,

    I've been fearing lately this is a database schema problem with the HR20.

    I wonder if the Tivo data has an ID number attached to each show...and the HR20 just uses a name match of some sort.

    If the only way to fix this is to add an additional field to both the HR20's internal database and the data, they could have a real issue.

    Let's hope not.

    The reason I think they're tight on space is the sparse amount of information we see on each show. I should start doing char counts and see if it comes in around one of those magical 64, 128, 256 numbers.

    I also wonder if it was an internal database issue that is causing the long delay in getting CIR fixed.

    Anyway...just a guess. I'm not sure which is worse...thinking it's a relatively easy fix that they're not interested in doing or that it's a problem that won't be fixed for a long, long time.
     
  13. Oct 5, 2007 #173 of 183
    dbmaven

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    Both of them, as well as Blues Clues, are set up as series links, record both, start and end on-time, keep at most 5 episodes.

    I'm leaving them there for the duration......
    Every night I will check each recording - I'll 30-second skip through the entire show to make sure it recorded everything it was supposed to - on both the R15 and HR20.

    BTW - the R15 will be running the current CE software - 115E. That shouldn't make any difference with the guide - but I thought I would mention it.
     
  14. Oct 5, 2007 #174 of 183
    Ken S

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    If you skip through Blue's Clues though you'll know the answer without having to find the clues and sit in your thinking chair. That's cheating! ;)
     
  15. Oct 6, 2007 #175 of 183
    cygnusloop

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    You know, Ken, in a strange way, I hope it is some kind of fundamental problem that is making this a difficult fix. If it's an easy fix, and it has just been ignored to date, because it is only happening for "kids" shows..... Well, nevermind.
     
  16. Oct 6, 2007 #176 of 183
    raott

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    I may be wrong but I thought a long time ago when the R15 was missing events where "TBA" was in the title instead of the actual and then the title in the schedule was later updated to reflect the actual teams playing, it was determined that tivo does exactly that - that is it places a unique identifier on each show so when a show goes from "teams TBA" to Yanks v Indians, there is no issue.

    That would also explain why the HR20 was unable to pick up the baseball games this past wednesday when the schedule changed late morning but tivo based units did record the games.

    You would think this sort of thing would be hashed out in product development.
     
  17. Oct 7, 2007 #177 of 183
    dbmaven

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    Report:

    All episodes for both Saturday and Sunday recorded as scheduled on both R-15 and HR-20. This included 5 episodes in a row of 'The Hills' - something like 5AM to 7:30 AM.

    No issues to report so far.
     
  18. Oct 8, 2007 #178 of 183
    Lee L

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    I wonder how many people have actually reported issues with recordings to the CSRs? I think often, people are resigned to issues and don't want to talk to a CSR that probably cannot understand the issue or does not care enough. But, we need to call them to get this fixed.
     
  19. Oct 8, 2007 #179 of 183
    dbmaven

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    Blues Clues Recorded earlier today on both with no issues.

    ~end report~
     
  20. Oct 8, 2007 #180 of 183
    tealcomp

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    Hi:

    Welcome to the forum :welcome_s

    I am new to the HR-20 as well; so far, (going on a week now) the box has been flawless (knock on wood). As others have suggested, you are rarely going to hear people who have absolutely no problems; but you will hear from the people that do (and that is good, that's what all of us are here for). My suggestion is read some of the relevant posts, and make your decision from that. I've used TIVO in the past, SAGE and a few other systems; the HR-20 is at home already. OK, I am a geek by profession and hobby so that helps some too; but seriously, they have put a lot of effort into making this a great user experience.

    -Dan
     
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