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Loss of Satellite Signal on Hopper

Discussion in 'Hopper System Support Forum' started by dishwater, Oct 12, 2012.

  1. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    That's not normal to see 119W twice.
     
  2. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    Is there anything outside that may block the DISH antenna in the evenings causing the signal to be lost?

    I had a customer once who's neighbor drove a semi and when the semi was parked in the driveway next door it caused partial signal loss because it was blocking part of the customer's LOS.

    Please send me a PM and I'll be happy to see what I can do to get this corrected for you. Thanks!
     
  3. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    That's funny - a truck is blocking LOS each night.
     
  4. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    I definitely had a moisture problem in a connector on the outside of my house.

    I replaced the barrel connector and wrapped it in the sticky black tar-goo I use for outdoor long-throw wireless access point antennas, then wrapped that in outdoor use electrical tape. Not a problem since.
     
  5. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    It could also be an issue with condensation forming on the LNB lens. The other brand had some fairly serious issues with this a few years ago.
     
  6. dishwater

    dishwater Cool Member

    24
    0
    May 29, 2009
    The dish is mounted on the roof with a clear view of the southern sky.
     
  7. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    And your cabling/connectors are ... ? OK ?
     
  8. dishwater

    dishwater Cool Member

    24
    0
    May 29, 2009
    Four techs, including regional supervisor, came last Saturday afternoon. It looked like a Dish convention was taking place at my house. They replaced the dish, lnb, duo node, and all cable inside and outside the house. They did not replace the Hoppers and Joeys. It took about three hours. They did not find anything obvious that was wrong or bad.

    Since then, everything has worked just as it should. Except Sunday evening. As I was watching a show, the "satellite signal lost" screen came up just long enough for me to look for something to throw at the tv, then it went right back to the program. Since then it has been fine.

    Hoping for the best, expecting the worst.
     
  9. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please let me know if you continue to experience this problem. Thanks.

     
  10. lonerwulf

    lonerwulf Mentor

    40
    0
    Jul 9, 2012
    I've seen this problem b4 one of your drop cables from dish was bad or wasn't 3 gig. Once they replaced your drop cables they fixed problem. I've learned in a duel hopper install always always always replace drop cables it just prevents problems in the future
     
  11. jerry downing

    jerry downing Godfather

    596
    3
    Mar 7, 2004
    Illinois
    How about the southwestern sky. 129 is further west than 110 and 119. I had the same problem and fixed it by taking a chainsaw to a neighbors tree.
     

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