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Loss of signal due to snow/cold?

Discussion in 'DIRECTV General Discussion' started by new_2_hd, Jan 6, 2014.

  1. Jan 6, 2014 #1 of 50
    new_2_hd

    new_2_hd Cool Member

    26
    0
    Apr 6, 2008
    So, I live in the Midwest where we were pounded with snow. Snow stopped midday yesterday, but it is below 0 today. Satellite signal was fine until about 30 minutes ago. I says signal was lost. Is this likely weather related? My first thought is that it is, but the snow stopped almost 24 hours ago and the temp was colder before (about the "hottest" part of the day now). Seems strange.
     
  2. Jan 6, 2014 #2 of 50
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    Was it windy? Maybe the dish shifted
     
  3. Jan 6, 2014 #3 of 50
    new_2_hd

    new_2_hd Cool Member

    26
    0
    Apr 6, 2008
    Not right now, it was yesterday and last night. I'm gonna blow some of the snow off the dish and see if that works.
     
  4. Jan 6, 2014 #4 of 50
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
  5. Jan 6, 2014 #5 of 50
    m4p

    m4p Legend

    238
    0
    Apr 12, 2007
    I usually lose signal when we have a snow storm, but I was pleasantly surprised that we didn't this time. I think it's because it's more of a powdery snow instead of heavy and wet. I keep a swimming pool brush on a long pole near the back door so I can brush the snow off the dish if needed.

    OP, if you have snow on the dish and can get it off, that should definitely help. When I've had to brush snow off mine, I put the receiver on the page with the signal strengths. It's fun to watch them go from 0 into the 90's :)
     
  6. Jan 6, 2014 #6 of 50
    PCampbell

    PCampbell Icon

    1,639
    98
    Nov 18, 2006
    Mine is low enough to reach with a broom, that works every time.
     
    1 person likes this.
  7. Jan 6, 2014 #7 of 50
    mrro82

    mrro82 Legend

    680
    46
    Sep 11, 2012
    Astoria, OR
    We didn't lose anything at all here. No pixelation either. Then again, like m4p, our snow was really powdery as its blowing around like crazy now

    Sent from the jaws of my Hammerhead!
     
  8. Jan 6, 2014 #8 of 50
    new_2_hd

    new_2_hd Cool Member

    26
    0
    Apr 6, 2008
    Clearing alot of snow off worked.
     
  9. Jan 6, 2014 #9 of 50
    gov

    gov Legend

    1,101
    50
    Jan 11, 2013
    Also, there are some cold sensitive D* LNBs left in the world. Seems like the white lens ones are way better than the clear ones for arctic blast.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    no, is the other way around
     
  11. augisdad

    augisdad AllStar

    164
    4
    Sep 29, 2011
    KC area
    2 nights in a row now I've gotten 775's on the Genie. Last night brushed snow off, but that didn't seem to help. This morning went out and chipped a small bit of ice off the bottom and swept some left over ice crystals. Seemed to help as it was working up until 8:40 tonight. Weather gauge reads -8° right now north of Kansas City. HR20 is still recording everything ok still. Is it something worth calling DirecTV on?
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    I would because 775 has nothing to do with low temperature and signal lost. IOW, if it was dish covered of snow the problem, you would get a 771 SSFS, not 775


    Sent from my iPad using Tapatalk HD
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,649
    338
    Dec 9, 2006
    I wonder how many center conductors are shrinking in the cold and pulling away?
     
  14. augisdad

    augisdad AllStar

    164
    4
    Sep 29, 2011
    KC area
    I called them. After I had to actually unscrew the cable that was "loose" with a pair of pliers from the back of my HR-34 and screwing it back in, she agreed to have a service tech come out Wed between 12 and 4. She claimed that a 775 has absolutely nothing to do with the weather.
     
  15. augisdad

    augisdad AllStar

    164
    4
    Sep 29, 2011
    KC area
    Going to be hard to convince them of the 775 now that it has warmed up and is working again. Oh wait, it can't be working as weather isn't a factor. Oh well, maybe they will be able to fix my HR34 not seeing my HR20.
     
  16. djousma

    djousma Legend

    153
    1
    Jan 22, 2007
    I had problems too. I ended up unplugging my SWM power supply, waiting 30seconds, and plugging it back in. Fixed the problems.
     
  17. Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    The snow could of been changing from light flurry to a more compact snow on the dish. The wet heavy stuff, because of its higher water content, is always terrible on the signal getting thru it.
     
  18. alnielsen

    alnielsen Godfather

    748
    24
    Dec 31, 2006
    ...- .....
    I have 2 Favorites settings. One for HD and one for SD. After the 20+ inch snowfall in the Chicago area left me without a signal, I switched to the SD setting for a couple of days. The wind cleared the dish/LNB by Tuesday and I switched back to HD. I've had the antenna on the roof for 17 years and can't reach it with the ladder/broom/hose or any combination of those three.
     
  19. augisdad

    augisdad AllStar

    164
    4
    Sep 29, 2011
    KC area
    Happened again this morning...@ 5:55am with temperature -3°, picture froze on my HR34. No messages (771 or 775) this time. Just froze. Finally around 9:30am when the temp got up to 5° the TV started playing again. As before, HR20 worked just fine. I guess if I had called in to Directv, they would have had me looking for my pliers again!
     
  20. Nyrcup94

    Nyrcup94 New Member

    5
    0
    Oct 2, 2014
    Seaford, NY
    Folks there is another thread regarding 103cb problems, All zeroes sice 2p eastern. Tech support confirms outage. Do not know when it will come back
     

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