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Loss of signal today

Discussion in 'DIRECTV General Discussion' started by eileen22, Nov 6, 2011.

  1. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    When I was on the phone with the tech CSR last night, they asked me to pull the power plug from the switch and plug it in after 15 seconds. I did that, and it didn't solve problem. I did touch the other two coax to make sure they were tight, but that is it.

    I'm going to go down to basement today to wiggle and check all connections. When I initially disconnected the 22 KHz lines I didn't look for any crap. Those two coax lines are older, white cables, while other two are black. The white ones just have the hex nut screw in connection, the black ones look like the connections are more substantial. The white coax cables are likely the original ones from the first dish we had here, which is 11 years old. I will also power off the switch again.

    Do the channels I'm getting and not getting tell you anything? Where can I find a list of which channels come from which satellites?
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    99 & 101 come through the 13 & 18 volt coax.
    103 and 119 come through the 13/18 volt 22 KHz coax.
    The fact that your readings vary from zero to "something" on the 99/101 should point to some type of connection problem.
    "Hey here's something":
    Power down the switch, swap the "white & black" coax on the switch and then power it back up.
    Did the problem change from 101/99 to 103/119?
     
  3. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    I powered down the switch, disconnected the two 22 KHz coax lines, looked at them closely (no "crap"), jiggled the cables around a lot, then reconnected them and powered on the switch. This didn't change anything. I am too afraid to disconnect or even touch the other two coax lines (101/99), because we're at least getting HD locals and some other channels, including all ESPNs. Eagles are on MNF tonight and hubby will not be pleased if I mess up ESPN.

    I did do another signal test on a basement SD DVR, and on 101, every other signal, starting w/2 was zero. Also, when this problem started last night, the SD locals would come in, pixelate and go out. Now they're completely black.

    Also, I tried to do a restart on the R16 today, and it is stuck at the white receiving satellite info screen, and is at 0%. What should I do with that, leave it or unplug it?
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    I really would swap these, and from what you've posted about "every other signal, starting w/2 was zero" points to one bad cable.
    If TP1 is good and TP2 is zero [and repeating] then the 13 volt [odd TPs] is good and the 18 volt [even TPs] is bad.

    "Right now" it sounds like you've got three good cables and one bad cable, so the odds of hubby missing his game is only 25%, and understanding which cable carries what, means you can swap it with any of the other three and have him happy.

    "Besides" he won't make you sleep on the couch would he? I though that was only done by women. :lol:
     
  5. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Couldn't I just start with swapping the two white 22 KHz cables and see if that changes things? If your diagnosis is correct, then that should give me some of the channels I'm not getting now, and also take away some of the channels I was still getting, correct?
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    "Close" but what you need to do is swap the "tone & no tone" cables.

    HD comes from both 99 & 103, while most SD is only on 101.

    Now the breakdown of the cables is:

    13 volt no tone is 101 & 99 odd TPs
    18 volt no tone is 101 & 99 even TPs.

    13 volt tone is 103 odd TPs
    18 volt tone is 103 even TPs.

    Now you can swap any coax to any input on the WB-616, since there is a switch in the dish that switches the right LNB/SAT from the voltage/tone out of the WB-616.

    With a bit of swap, check receiver levels, swap again, recheck levels, you should be able to narrow down the bad cable and at least move it to an input that would give hubby his game and the SD receivers signals.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Since you said you had a lot of rain lately, you might have water in a ground block on the outside of your house. The four coax should come through something like this:

    [​IMG]
     
  8. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Here's what it looks like on outside of my house:

    [​IMG][/URL][/IMG]

    Can you tell anything from that pic?
     
  9. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Another question - what are those wires on either end of that outside connection? One is green and one is black. On the inside, those come in and end at the switch, they both have copper wire exposed at the end, but the green one looks like it is connected to the upper right screw that holds the switch to the wall, and the black one is just exposed, not touching anything. What is the purpose of those wires? I may have knocked the black one loose when I was diconnecting and reconnecting the coax lines.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Those are the grounding wires, and should run to some ground point.
    You won't find your problem with them.

    Now what I see in your photo, are some problems with the connectors as they have what looks like shield strands coming out the back of the top and bottom coax.
    This isn't a good sign that these connectors were installed well, and may be a path for water to have entered into the coax connection of the ground block.
    "I would" open up these connections and inspect all of them for water and corrosion. You can see the black rubber boots which are to help keep the water out, but with those strands showing, it looks like it might be coming [wicking] down the coax and into the connectors.
     
  11. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    I'm not going to have time to open up those outside connections before the sun goes down, work is getting in the way. :) I guess I should I mention this to the tech tomorrow? I sure hope he's going to be able to fix my problems with one visit tomorrow.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If you get a good one, he/she should change out all of those connectors.
     
  13. dubber deux

    dubber deux Icon

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    Mar 7, 2009
    I agree with you vos...I know the Philly area has gotten a LOT of rain lately and it may have been enough to work its way through those poor quality connectors. It would be interesting to see a picture of what the inside of those connectors look like when the tech comes and checks them out. I bet they are very corroded inside, and wet too.
     
  14. eileen22

    eileen22 Godfather

    427
    2
    Mar 24, 2006
    Philadelphia...
    Update: the tech arrived at 8:30 this morning and was here for 2 hours. He first looked at the multiswitch, and then went outside to look at the connections. As soon as he saw the outside connections (my pic from yesterday), he said that he thought there was a corroded connection. Sure enough, the very first one (top one) that he opened was completely corroded on both sides of the ground block. I don't know how we were getting any signal even before Sunday. The other three were ok. He went up on roof to look at the dish, and said that there were also connections up on the roof, which he didn't like (just another place to potentially have a problem). So he pulled out all of the old lines running from the dish, replaced the old LNB with a new, single LNB, installed a new ground block and attached it to the house with drip loops, replaced 2 of the 4 lines running into the house (the old white ones), and connected the new lines to the switch. Then we had to go around to all of the receivers and reset them for the new LNB. All is working great now.

    New outside connections:

    [​IMG][/URL][/IMG]

    VOS, when you're right, you're right! And I can rest easy knowing that there is nothing I did wrong to cause this. :)

    The tech did say when he first looked at the WB-616 that he hoped it was not the switch that was bad, because he doesn't replace those anymore. He said that they are too expensive, and D* is only doing the SWM now, and I would need a special installation because of my legacy receivers. I wonder if I should be proactive and get the ball rolling to change this. With the right knowledge, I should be able to purchase the new switch and splitters and do this myself, right?
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    You had a good tech.
    As for being "proactive", well they don't make the WB-616 anymore and haven't for a couple of years, so "at some point", you'll need to make a change.
    Moving more of your receivers to HD, maybe in steps/stages, seems like a way to go, as the Whole Home DVR [service] is a bit of a game changer as to how everything works. No longer does one need a DVR at every TV.
    Add enough DVRs to be able to record everything you want, and then use receivers as clients on the other TVs, and the H25 works very well for these with it "dinky" footprint.
    While you sure could do the upgrade yourself, going through DirecTV might end up being cheaper, and also be able to work out some deal for the SD to HD hardware upgrade too.
     

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