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Lost 9 day guide

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by knealy, Feb 18, 2006.

  1. Feb 18, 2006 #1 of 133
    knealy

    knealy Legend

    120
    0
    Jul 5, 2002
    I only have a two day guide now. Reset, unplug, check switch, all ineffective in restoring guide info. Check switch quits after checking 20 of 34.

    Dish wants to send me another 921. I'm waiting for the 622. Too bad they're going to make me wait until April 1.
     
  2. Feb 18, 2006 #2 of 133
    BILLB16540

    BILLB16540 New Member

    5
    0
    Oct 21, 2004
    I don't think a new 921 will help. My 921 is doing the same thing. The guide ends at 12:00 a.m. Monday. Normally it would just say no info.
     
  3. Feb 18, 2006 #3 of 133
    Michael P

    Michael P Hall Of Fame

    3,090
    13
    Oct 27, 2004
    Perhaps the 9-day guide info is not on the satellite. I'm not home now or I would check my 921 to see if I too might only have a 2-day guide.
     
  4. Feb 18, 2006 #4 of 133
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    This is day 3 for not having the 9 day guide for me. I have two 921's and only get 2 days to 3 am. I've been posting this at the site: DATA COLLECTION: 921 EPG "No Information Available" problem > http://67.19.74.172/showthread.php?t=48691.
     
  5. Feb 18, 2006 #5 of 133
    ssj2

    ssj2 Cool Member

    24
    0
    Dec 1, 2004
    Ditto, no 9-day guide
     
  6. Feb 18, 2006 #6 of 133
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    I just got off the phone with E* advanced tech. support. I'm told that it is a know issue directly related to the 921 and that the reports are going to Engineering for a correction and that Engineering is working on the problem.

    I think it is funny that this now has become an issue. There are usually problems with the 921 EPG, so why are my 510 and 721 still having the full 9 day guide? The answer must be, "incentive."
     
  7. Feb 18, 2006 #7 of 133
    Skates

    Skates Icon

    564
    0
    Apr 15, 2004
    Same problem here. I don't even have one or two days. I have one hour's worth :nono2:
     
  8. Feb 18, 2006 #8 of 133
    Grandude

    Grandude RichardParker II

    938
    12
    Oct 21, 2004
    I too just completed a call to HD tech support and got the normal runaround of doing a power button reset, check switch and pull plug. I complained about having to pay a DVR fee but that fell on deaf ears. He said I have no record of complaining in the last six months. My next step, according to him was to wait for the overnight download which 'should' clear the problem. Hah! Then if it is still failing to call tomorrow to see if they want to replace it. Well it was a waste of time other than getting me on record as having the problem.

    It would seem that the tech would have had the information that it is a known problem and give me the same info that tech support gave you.

    I have a feeling that Dish has decided to go the MPEG4 route now, including all the new programming and locals, even though it really isn't MPEG4 so that us 921 owners would have a greater incentive to trade them in, thus eliminating a problem they cannot, or have decided now, they will not even try to fix.
     
  9. Feb 18, 2006 #9 of 133
    lapplegate

    lapplegate Legend

    163
    0
    Jan 17, 2003
    I talked to Tech support last night. They gave an RA number and are replacing it. Today, I saw that this was an issue with other 921s and tried to cancel the replacement and get my $14.95 shipping charge, that was put on my account, credited back. Too late, on the way. They said to refuse the shipment or to just send it back and they will get give a credit. Somehow that sounds too easy, I see some repeated calling trying to get the credit.
     
  10. Feb 18, 2006 #10 of 133
    penguin44

    penguin44 Legend

    137
    0
    Oct 29, 2005
    Just checked epg on 921 here. I got my 9 day guide!!!!! Yay.....looks like it came down around 6 or 7am.
     
  11. Feb 18, 2006 #11 of 133
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
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    Jul 16, 2004
    I still have the 2 day guide on both of them. I did all the smoke and mirror stuff with out success. Okay, penguin44, what is your secret? You did something and we need to know what exactly it is. I need my 9 day guide!:)
     
  12. Feb 18, 2006 #12 of 133
    knealy

    knealy Legend

    120
    0
    Jul 5, 2002
    I tried removing the SmartCard routine, but that didn't help either. I think it's pretty clear that Dish has done something that has broken the 921 EPG.
     
  13. Feb 18, 2006 #13 of 133
    Geoff Goodfellow

    Geoff Goodfellow Mentor

    36
    0
    Sep 9, 2004
    i only have a two day guide here as well as i type this :(
    dose dish go to sleep at the switch on weekends or
    will we have to wait til after presidents day for a fix?
     
  14. Feb 19, 2006 #14 of 133
    ckgrick

    ckgrick Mentor

    31
    0
    Oct 25, 2004
    Well, at least I know I'm not alone which is sort of comforting. Only 3 day guide for 3 days now. I keep hoping for a overnight fix, but noooooo. E* service again.
     
  15. Feb 19, 2006 #15 of 133
    penguin44

    penguin44 Legend

    137
    0
    Oct 29, 2005
    I wish I had a secret to tell! Honestly, it just popped in. I was going to check it expecting the usual 2 day-er when I saw it was 9 days I was like yeah!. I had tried all the usual stuff and it didn't work for me either. Like I said, looks like it came down sometime around 7 or 8 am.
     
  16. Feb 19, 2006 #16 of 133
    bbomar

    bbomar Legend

    228
    0
    Oct 18, 2004
    Same problem here. I noticed yesterday that there was only guide data for two days. I left the 921 off overnight but still have less than two days worth of guide data. At 3 pm on Sunday the guide only goes out to 1 am on Tuesday morning.
    This is not the information missing problem. In this case the guide simply won't advance past 1 am Tuesday morning.
     
  17. Feb 19, 2006 #17 of 133
    wpmealey

    wpmealey New Member

    8
    0
    Jun 28, 2005
    Same problem here. Just noticed it about and hour ago when the program search was over very quickly. Did all the resets and check switch to no avail.

    I did see that transducers 5, 7 and 9 on 119 and 4 and 6 on 110 had no signal. Do one of these transducers carry the guide data or is this normal.

    Bill
     
  18. Feb 19, 2006 #18 of 133
    Zarom

    Zarom Cool Member

    27
    0
    Jun 4, 2005
    I've got only two days EPG on my 921 for the last two days, but have nine days on my 501. Power cord, power button, hard card resets have no effect.

    I talked with a CSR, who had me do a power button reset, a check switch, etc to no effect. She advised she'd forward it to engineering since I was the 2nd 921 caller she'd talked to with the EPG problem today.

    DVR921: - Jan 12, 2005
    Boot 150B
    Flash F054
    SW L273HEED-N
     
  19. Feb 19, 2006 #19 of 133
    Grandude

    Grandude RichardParker II

    938
    12
    Oct 21, 2004
    Still only a two day guide here on my 921.
     
  20. Feb 20, 2006 #20 of 133
    SummitAdvantageRetailer

    SummitAdvantageRetailer Godfather

    422
    0
    Feb 20, 2005
    This has been reported elsewhere. DISH CSR's are aware of this. I just wonder how long it'll take to fix it. The last software release was around Dec. of 05, right?
     

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