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Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by knealy, Feb 18, 2006.
Yesterday I had 9 days of 'no info', today I have the 2 day guide with the listings.
How do we find out about the "deals"? All us 921 users could stand a little benefit after all the abuse we've taken.....
OK here is what we need to do
All 921 owners need to call Dish and request a refund for every day you have not received full 9 days guide. This will hit their bottom line and they will fix this soon. Since the $5.99 is part of the Guide, we should get a refund.
I've had this short program guide problem for at least a week. I called CS, they said it is a known problem they are working on. Sometimes, I've been able to fix the problem by unplugging/rebooting, but the problem is right back in the morning. I agree with those who said this may be "incentive" to encourage us to finally be fed up with the 921 and "trade it in" (i.e. give it back to Dish for free, and pay for the replacement). I'm wondering if I took this thing apart, would I find a useful hard drive I could put in the PC? I'm not sure I want to GIVE it back to them, considering I paid a premium price for it. AND, I'm not sure I'm ready to give them $299 for a down payment on a leased unit I'd never own (that's what it costs without trade-in).
Yeah, I'd like a "deal" too...
I just got some of the worst customer service in my life, and trust me after working retail for 10 years I know ass customer service when I see or hear it. Called up to complain about this issue CSR has me do a freakin check switch like that will solve the problem. At that point she desides to look on her puter for known issues and sees that this is one. She then takes down my system info to send off to the "Techs" and tells me it is a software issue that they are working on. I have been very polite and before I get off at this point I ask if I can get a credit since I am paying for this service and not receiving it she asks me to hold so she can find out. When she comes back her responce F#$%N florred me, she recomends I use a news paper or my other DVR thats almost 5 years old and manually program the 921 and that she cant give me a service credit. Well my responce was that I might as well ship it back to them and go back to using a VCR... At this point I decided to be a gentelman (B#$%H is lucky she was a female cause if it had been a dude I would have told him where to shove the 921 and to kiss my @#!) and asked her if she needed anymore info because I tought our conversation is over. If theres anybody on this board that actually gives a **** and still has conections with dish please stop playing with the new toys they sent you and help us poor bastards out.
If the 921 weren't an abandoned product, you know they'd be doing their absolute best to get this resolved immediately. As it is, and because the 622 is now available, I imagine there are only a handful of people still assigned to the 921 and there's not enough urgency to actually get this issue elevated.
I would like to call Dish about this issue, but I too suspect I'll just get the "Check Switch" run-around and then some excuse about how it's a known issue that they're working on. That's great, but since it's broken for everyone, and it's been broken for quite some time now, that doesn't exactly soothe folks who already paid an outrageous price for a defective receiver.
I got the 9 day guide back last night...!
I did not check if there was a software update on my machine
Check again today. It's probably back to a 2 day guide. I haven't had the 9-day guide for more than a few hours at a time.
It's weird how the guide cut off time works. The guide shows 1 day, 18 hours of programming. This morning at 5:40 am, the guide went to 1am (1am to 2:20 am). At 6:05 and 7:05 it still went to 1am. In other words, it is not moving forward with the clock. So, why does it show 1 day 18 hours every time I have checked it before?
Yeah I had the 9 day for an hour then at midnight reverted back to 2day.
April 1st can't come soon enough. 622 here I come.
It's sad that another DVR connected to the same switch gets the full guide, but the 921 can no longer do better than about 2 days. And I've actually seen the 921 fall back to the "you can only see the very next show on each channel" mode after being rebooted in some cases. Grrr.
I still want to know if Dish ever has an "official" policy about egregious bugs like this. Do they pretend they don't exist? Do they have an entry informing CSRs that customers should be credited or soothed?
Well, the guide bug has bitten me. I've been one of the lucky ones who have never really any serious issues with my 921 and have posted dozens of favorable comments about it. For the last 4 or 5 days I've had no guide except about an hour or two. I can only advance the guide to 12 hours in advance but it is just full of "no info available". Maybe my luck is running out.
The hardware in my box seems just fine. I can still record and trick play and all that. I'm convinced, as most others here are, that it's a software issue from a stealth download. I hope Dish corrects it or it's gonna be 622 time for me. It's stupid to pay for a service that they can't provide. Another day or two of no guide and I'm gonna start calling and bitching.
Last night at around 7:00PM I checked the guide, I only had two days. then I checked again at around 8:00PM, and now I had the 9-day guide! I hadn't shutdown or rebooted or anything. Strange.
Yesterday and today, the guide stops at 1am, no matter what time of day I check it. A couple of days ago, it stopped at different times of the day.
I talked to the Dish Tech last night and he said they are having programming issues with the 921's. I have 3 and 2 have the 2 day programming. It has been like this for the past 3 weeks. They say they will fix the software issues, but I don't think they care. I asked him why we don't get a monthly rebate since they cannot provide us with the correct programming we pay for. He said I would have to send an e-mail to customer service about that. We should get a class action group going! I will be real surprised to see them fix this issue. I hope they prove me wrong.
I am against class action suits as they just provide income to lawyers and do little for those with the problem.
I did send an e-mail to tech support and followed that with two calls about a week apart to HD tech and for what it's worth, I did get a small credit and finally a reply to my email. Well, they acknowledged that there has been a lot of bugs with the 921 and the reply ended with a sales pitch to upgrade to a 622 on April 1.
At this point I don't know what I am going to do. I really wanted the 921 to work as advertised. It has a lot of nice features and when working, does a nice job.
Pardon me for stating the obvious. But do you see how we 921 owners have been played. Is the loss of the 9 day guide just a coincidence? Most of us are ready to throw a $100 at Dish for the 622, aren't we? Great marketting ploy if you ask me.:blackeye: