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Lost a customer b/c of new roof install rules

Discussion in 'DIRECTV Installation/MDU Discussion' started by jcricket, Mar 11, 2012.

  1. fleckrj

    fleckrj Icon

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    Cary, NC
    I had a similar situation last year. Not only did the DirecTV technician tell me that he could not go on my roof, he told me that even if he did, I could not get LOS to 99 or 103. That seemed odd to me, since I already had LOS to those slots. The reason I had called them was to replace the LNB5 with a LNB3 because I did not have LOS to 110 or 119 and realign the dish (I had had the roof replaced after the dish was installed, and never had it re-aligned - it worked, but signals were in the 70s and 80s when they could have been in the high 90s).

    I ended up calling an independent installer. He came the next day and did the work. Now, my signals are all above 95 on the 99, 101, and 103 slots.
     
  2. fleckrj

    fleckrj Icon

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    Cary, NC
    Assuming you already have HD, it should be no problem to install a SWM-8. The SWM-8 can be as far as 40 feet from the dish. I installed the SWM-8 inside my house where the four wires from the LNB entered the house. Unless you plan to install multiple SWM-8, it does not matter which lead goes to which connector on the SWM-8, so there is no need to get on the roof for that one.

    If your dish needs to be aligned, though, or if you do not already have a LNB3 or LNB5, then you do need to find an independent installer in your area.
     
  3. west99999

    west99999 Icon

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    I think DirecTV in Virginia uses Mastec to do the installs and they may not have the same instructions for roof climbs. The OP is in an area serviced directly by DirecTV know as O&O markets (owned and operated).
     
  4. mitchinpa

    mitchinpa Cool Member

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    I had a roof install 2 weeks ago. Right at the peak, dead center of the roof. Was the only place the installer could get LOS. I actually do have an anchor on my roof to connect safety harnesses, but he did not use it.
     
  5. ds2992

    ds2992 Mentor

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    i Install on roofs sometimes and will go up on a roof no problem. You need the right tech who is not concerned about a roof mount.
     
  6. trh

    trh This Space for Sale

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    Or aren't concerned about getting fined by OSHA if they violate the federally mandated fall protection safety guidelines.
     
  7. ndole

    ndole Problem Solver

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    Our company has a 0 tolerance rule for violating the OSHA standards (which are the same as the company ones). If you are caught, you are fired immediately. No questions asked, you're out on your a**.

    The techs are not to blame, neither are Directv or the HSPs. OSHA decided the new rules. Eat your peas, sue the gov't :rolleyes:
     
  8. ub1934

    ub1934 Icon

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    UpState NY
    The house next door needs a 30' or more ladder to get to their SL 5 or the way it was done they used a 12' to get on the deck roof & then an 18' on the deck roof to put up the dish , would you go up a 30+' ladder to put up a dish ?
     
  9. ndole

    ndole Problem Solver

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    There are multiple 40' ladders in the field here.
    I would never climb a ladder set up on any roof surface :nono2:
     
  10. jcricket

    jcricket Legend

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    Thanks all - it was really too late at that point. 2 installers out to the house, multiple calls, no help. I wasn't willing to deal with the hassle any more.

    DirecTV can solve this problem in the future, and maybe I'll come back, but seems like they made some pretty short-sighted decisions in this regard.

    Oh well.
     
  11. Herdfan

    Herdfan Well-Known Member

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    Teays...
    As has been pointed out, they did not "make" the decision, it was made for them. Could they have done more to eliminate situations like yours, absolutely. Some how they are going to have to find a way to have each "local" office have a roof crew. A couple of installers who do nothing but roof installs and have the proper equipment and training to do it within the regulations.
     
  12. JoeF

    JoeF Legend

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    DirecTV made the decision not to train and equip their installers for roof work. OSHA isn't losing business from this decision, DTV is. You'd think that a company that relies on the installation of "antennas" for success, would realize that at some point, someone will probably need to go on a roof.
     
  13. trh

    trh This Space for Sale

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    That is a violation of OSHA rules also. You can only go as high as the ladder is rated for. So if they are using an 18' ladder on the deck to reach up to 30', they are exceeding the height and will be fined by OSHA (if caught).

    And these are not new rules; there was an exemption for roofers and framers that was rescinded last summer.
     
  14. jcricket

    jcricket Legend

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    That was what I was saying. They could have dealt with this a couple of years ago, in advance of the rules changing, but they didn't.

    They either didn't think it would be an issue or figured the lost customers would be less than the money/time/effort/complexity of having a real solution.

    But judging by what the supervisor told me (if he is to be believed), they will fix this problem, which means it is losing them customers at a rate that's not acceptable.

    Oh well.
     
  15. trh

    trh This Space for Sale

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    These are not new rules. Federally mandated fall protection regulations were part of the the law that established OSHA in 1971. They have changed throughout the years, but the current fall protection standards were enacted in 1995.
     
  16. GiantsFan383

    GiantsFan383 Legend

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    It seems that there are always problems with directv installers. Problem is, they dont use in house techs everytthing is contracted out so they seem to put less care in what they have to do and come up with lousy excuses. When I used to have Directv 1 tech came 2 hours after my window and told me "well i cant do the job now its getting dark" its crazy what they do
     
  17. jcricket

    jcricket Legend

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    So you're further proving my point. They could have, any time in the last decade, figured out how to conform to this mandate. Instead they decided to enact a "don't leave the ladder rule", and now at least in some instances, they're regretting that.
     
  18. ndole

    ndole Problem Solver

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    Some of the ignorance in this thread is astounding.
     
  19. dv430630

    dv430630 New Member

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    Since it is a hazard to the technician they are not allowed of the ladder. By the way this is osha regulation. Yes there is new options available that allows them to be tethered to a stable point but only with supervision. Is TV that important to have someone risk their safty?
     
  20. Simmerman

    Simmerman AllStar

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    Good call dvr43060. I understand the op's frustration but this is the first instance that I have heard of where D lost a customer. Also remember, install techs are comissioned based which means they get paid a set amount for a particular job. You start adding all these safety restrictions or custom work and now its not worth it bcause the job is taking too long and lowering the techs hourly wage.

    Im all about customer service but I dont work for free and Im going home to my family at night.
     

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