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Lost Internet Connection on the HR-34 Genie

Discussion in 'DIRECTV Installation/MDU Discussion' started by franklin_planner, Mar 7, 2014.

  1. franklin_planner

    franklin_planner Cool Member

    19
    0
    Oct 12, 2011
    I replaced my Time Warner Cable leased modem (Ubee) with a Motorola that I purchased.

    I have an Ethernet cable plugged into a Cinema Kit that the installer set up about 15 months ago.

    He ran two cables from the SWIM-16 - one into the DVR and one into the CK.

    I tried resetting my HR-34 but I still can't connect to the Internet.

    I have the HR-34, HR-34 and 3 H35 receivers with Whole Home DVR.

    Any suggestions on how I can correct this?

    Is it definitively due to swapping out the cable modem?

    Thanks very much.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,649
    338
    Dec 9, 2006
    Your modem has a router as part of it right?
    Resetting the receiver network defaults should clear the old settings and then you can use the "connect now" option and it should work.
    You'll need to reset the network defaults on all the receivers.
     
  3. HoTat2

    HoTat2 Hall Of Fame

    7,085
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    Nov 16, 2005
    Los...
    And in case it's simply an error;

    I assume you mean 3 H25 receivers?
     
  4. franklin_planner

    franklin_planner Cool Member

    19
    0
    Oct 12, 2011
    Yes it has four LAN ports along with built-in AC wireless.

    Is the option to reset the receiver network defaults under Settings -> Network Setup? I don't see an option to reset defaults.

    I should do all this from the HR34, correct?

    Much thanks.
     
  5. franklin_planner

    franklin_planner Cool Member

    19
    0
    Oct 12, 2011
    Yes I meant three H25's. Thanks.
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Yep. if you don't have that option is because your receiver has never been set up to connect
     
  7. HoTat2

    HoTat2 Hall Of Fame

    7,085
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    Nov 16, 2005
    Los...
    If the HR34 is the only box not connected to the internet, yes.

    But if any of the H25 receivers show not connected to the internet, then you will have to repeat the procedure and run the same network setups from their UIs as well.
     

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