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Loud hard drive?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by daveshouse, Oct 5, 2009.

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  1. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Man, am I glad I read this. I thought my drive was crapping out and was considering adding an external drive. Of course - it was a software update again. And of course - D* alerts no one they are aware of the problem. Right on par.
     
  2. Stiv

    Stiv New Member

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    Aug 21, 2007
  3. korndawg

    korndawg Cool Member

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    Add me to this list too. Its almost constant. Watching football on CBS last sunday, I lost audio prolly a dozen times and had to power down unit to get it back. Then Sunday night, I'd lose both picture and audio while the harddrive was doing its thing. I called tech support and they think that a reformat of the harddrive wtih fix it. Ya, i doubt it!
     
  4. pldepot

    pldepot New Member

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    Sep 26, 2009
    I've had similar issues recently, but mine is not a constant hummmm. It is intermittent. Anyone else have this intermittently happen? I'm wondering if mine truly is a hardware issue or if it is related to the latest download. Thanks...
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    The "loud" that most people are speaking of is increased disk activity. It's more of bursts of frequent click-click-click noises that probably come and go.

    A "hum" or particularly a high pitched noise (like a constant scream) could indicate a hardware issue. However, it's not necessarily a hardware issue. The click-click-click is just activity and is on par with normal disk operation (which is more noticeable as folks have seen).
     
  6. gunnarliden

    gunnarliden Cool Member

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    Mar 22, 2007
    Mine is intermittent too. I have noticed it at different times, particularly when there is a lot going on.
     
  7. jjohns

    jjohns Godfather

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    Hardly on par with normal disk operation. Anyone that's had a pc in the last 3 decades should know this amount of disk activity is not "normal".
     
  8. bwaldron

    bwaldron Impossible Dreamer

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    I think the point was that the noise being made during the activity bursts is normal drive noise, not a screech, whine, hum, etc.
     
  9. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Normal noise - possibly.
    Normal operation - hardly.
     
  10. uteotw

    uteotw Legend

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    Sep 30, 2006
    I emailed D* and after two copy/paste emails that said nothing, I said this was a known issue and I finally got this:

    <<Thank you for writing. I'm sorry to hear of the ongoing issues you're having with your receiver. I did read your email and I am happy to assist you.

    We certainly want to get this resolved for you. We have not had any information that this is an ongoing issue for customers. As the previous email agent mentioned, since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call 1-888-667-7463 and choose the option to speak to a technical assistant. Our Technical Support agents are trained to walk you through a number of troubleshooting steps which are too difficult to try to talk through over email. At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service and we’re glad you’re a part of the DIRECTV family.>>

    I don't want to reboot again because I really don't think that will help...
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'd beg to differ on that .. All depends on what the needs are ..

    as for "normal" .. that means "not broken" .. there are a couple factors here:

    • Noise is subjective .. Some noise will bother one person a lot while another person may not even notice the same noise
    • All drives are not equal .. some really may have less attractive acoustic qualities
    • The installed environment makes a big difference in how that sound carries
     
  12. The_Geyser

    The_Geyser Legend

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    Nov 21, 2005
    I have an HR20-700 that is doing this too. It is like the disk can no longer keep up with what it needs to do.
     
  13. bwaldron

    bwaldron Impossible Dreamer

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    I'd agree with all of the above.

    It is indeed "normal" drive seek noise, exactly as one will hear on a PC at times when the disk is particularly busy. Unfortunately, on both of our HR20-700s it has increased with the latest software to a point where -- subjective though reactions to noise may be -- everyone who has been in a room with one of our DVRs can immediately hear it quite clearly. These bursts of seek noise are far beyond the level that was typical for these two DVRs in 3 years of prior use.

    It could very well be that our two DVRs (perhaps because they were among the first produced, or just random chance) have noisier drives and our room environment may be quieter than normal. That knowledge doesn't make the periodic busts of drive noise less annoying :)

    We are luckier than some, I suppose, in that we don't get any audio or video problems associated with these drive activity bursts.

    If I didn't like the overall performance and reliability of the -700 model so much, I'd swap these out under the protection plan -- it's that annoying. But rather than throw out the baby w/ the bath water, I'll wait and see if DirecTV is able to tune things and get the drive noise back down to previous levels.
     
  14. Shades228

    Shades228 DaBears

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    HR20 are louder than others due to the vents on the top depending on the placement of the receiver. My old one you could hear clearly and then I built a new entertainment center which helped a lot due to better spacing. I also took some cork board and put it on the top of the shelf to help dampen echo's.
     
  15. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    I'm having all the aforementioned hard drive activity issues after the latest software with very irritating audio and video glitches during ABC prime time shows, live and recorded. Now the ABC issues may not be related to the software but since the new season start coincided with the software update I'm not discounting it. I'm in Baltimore and watch ABC over WMAR if anyone else in this area has noticed problems.
    John
     
  16. AntonyB

    AntonyB Legend

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    May 2, 2008
    The symptoms I have observed in the last few weeks are excessive hard drive activity often but not always accompanied by momentary freeze ups of video and audio when playing back a previously recorded HD program.

    It was so bad tonight that I called to file a complaint. After some investigation I was told that this is a known issue (since a few weeks ago) and a fix is on the way. The update is "under review" now (presumably some sort of QA cycle). CSR couldn't give an ETA but based on the status he saw for the update he thought it would not be more than 1 week.

    I was offered a replacement system initially, but I refused that and asked the CSR to keep looking for known problems....which he then found.

    For what it's worth.
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Closer than you might think .. ;)
     
  18. TimoHT

    TimoHT AllStar

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    Oct 6, 2008
    As an eternal optimist (despite my recent negative posts regarding several issues with the latest s/w release), I'm on the edge of my Home Theater Seat with a smile and cautious optimism... Please let "The Force" be with the DirecTV s/w engineers!!!!
     
  19. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    You should broaden the SW teams:
     
  20. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Time to update the ol' trusty legend .. -300 is now 'Pace' as well.

    Also, -500 is Humax and -800 is NEC

    Oh, and I think -100 is technically Audiovox these days, but I might have that one wrong.
     
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