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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 21, 2008 #401 of 1078
    rahlquist

    rahlquist Hall Of Fame

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    Unless you change identities you're not a new customer again, ever. You could be a WinBack.
     
  2. Aug 21, 2008 #402 of 1078
    ziggy29

    ziggy29 Icon

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    Technically true, but if you're gone long enough I think you could probably get the 'new customer' deals in many cases.
     
  3. Aug 21, 2008 #403 of 1078
    frogg

    frogg Legend

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    And here some of us thought DirecTV was maybe going to end the CSR roulette routine and actually reward us based on loyalty, prompt payments, and maybe level of services subscribed to, with maybe some clear-cut criteria. After all, it is discouraging to read on this forum that someone else got a HD DVR free, and then to call D* and be told you have to pay full price for one, even though you believe you should get "equal" treatment on equipment pricing, etc. But it seems that although business consultants generally agree it is cheaper to keep current customers than to attract new ones, DirecTV is following the business model of giving perks to new customers, and relying on inertia and "contract commitment" to keep most of the old ones. Of course D* is far from being the only big corporation to follow this business model. Been with D* since Primestar days. Not elegible for loyalty program, no hearts. I have Premier package, HD, 4 receivers. Last time I called about getting a HD DVR, a CSR reluctantly agreed to knock off the 19.95 shipping charge, and then I read where someone else on this forum got freebies out the wazoo. I really enjoy my DirecTV, don't get me wrong, but would like to see more even-handed treatment of current customers. Maybe that's just asking too much.
     
  4. Aug 21, 2008 #404 of 1078
    Grentz

    Grentz New Member

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    Yeah, customer since 1996, only 2 receiver upgrades/service calls in all those years, and never a late payment, yet..... "You're not Eligible to Participate in this Promotion."

    :rolleyes:

    I was really looking forward to this :(

    EDIT: They also took out the check box under email subscriptions in my account for the Loyalty thing?!?
     
  5. Aug 21, 2008 #405 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    :grin: before everyone gets all upset because you have been loyal...keep in mind these gifts have no specific order how they are awarded....nor is the award based on you specifically....there are random gifts...and they are awarded by who logs in and gets them in that order...lol. D* still loves you, and just so you know, i dont believe the website shows "hearts":grin:
     
  6. Aug 21, 2008 #406 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    Aug 9, 2008
    :grin: actually....(straight from retention/winback here) if you are not an active D* customer for two full years, we transfer you right on to direct sales....you pass go, collect free hddvr, and new customer offer!! :grin:
     
  7. Aug 21, 2008 #407 of 1078
    Grentz

    Grentz New Member

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    So what about the people that say You're not Eligible to Participate in this Promotion?

    Do you mean we should keep checking back?
     
  8. Aug 21, 2008 #408 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    Aug 9, 2008
    same here.....lol:grin:
     
  9. Aug 21, 2008 #409 of 1078
    dmricke

    dmricke DBSTalk Club Member

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    Dec 15, 2006
    Grand Forks, ND
    Is time served with Pegasus accounted for in the loyalty program?
     
  10. Aug 21, 2008 #410 of 1078
    scuba_tim

    scuba_tim Godfather

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    So DirecTV's "loyalty" program is just some random giveaway program. Forget CSR roulette, time to play promo roulette.
    No whammies, no whammies.. stop! :lol: :nono2:
     
  11. Aug 21, 2008 #411 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    can i ask a few questions to those of you who have been customers for 10+ years...

    1) have you had the same account for 10+ years....b/c if you have used your wife's name (or anyones) to get the perks, keep in mind, it has to be the same account from your start date to present.

    2) have you really paid your bill on time every month, havent been cut off into min. service in the last 6 months? (not saying you havent...just giving you insite)

    3) have you ever refused to give your email address to a csr when they asked for it, or told a csr to remove you from promo email?? that could also disqualify you if you have been marked "refused email"
     
  12. Aug 21, 2008 #412 of 1078
    frogg

    frogg Legend

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    1) Yes
    2) Yes
    3) No
     
  13. Aug 21, 2008 #413 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    Aug 9, 2008
    lol....basically. sorry you guys thought that it was more than what it is....i can tell you the gifts i thought i already did this....but they are totally random.

    ppv movies
    starz or showtime for 3, 6, 12 months
    $5 off for 10, or 12 months

    when you hit milestones (5 yrs and 10 yrs etc) there is one free service call a year or free upgrades...etc.
     
  14. Aug 21, 2008 #414 of 1078
    quadmandan97

    quadmandan97 AllStar

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    Feb 7, 2007
    I got 3 months of free starz movies. What sucks is I'm already getting it for free.
     
  15. Aug 21, 2008 #415 of 1078
    Grentz

    Grentz New Member

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    1) Yes

    2) Yes

    3) No


    I really would love to get a deal on some programming or anoter receiver, but it looks like they think I am too old :p
     
  16. Aug 21, 2008 #416 of 1078
    scuba_tim

    scuba_tim Godfather

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    Thanks for the clarification. At least someone at DirecTV sees the need to share details. :) I still can't see how they don't see the irony of offering premium movie channels to folks with premier package. Just seems tacky.
     
  17. Aug 21, 2008 #417 of 1078
    frogg

    frogg Legend

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    Nov 18, 2005
    It's the "random" part that I think most would like eliminated. Have some defined conditions for getting perks, or don't give perks at all. Just my 2c.
     
  18. Aug 21, 2008 #418 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    ok, if you have the premier package and you get Starz free for three months, youll get a credit for the starz on your bill.
     
  19. Aug 21, 2008 #419 of 1078
    Grentz

    Grentz New Member

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    Jan 10, 2007
    I agree, or name it something besides the loyalty program.

    It obviously is not based on loyalty, but more a random promo.
     
  20. Aug 21, 2008 #420 of 1078
    DMRI2006

    DMRI2006 Godfather

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    Jun 13, 2006
    1) Yes

    2) Yes

    3) No
     

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