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Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.
None taken. I am approaching this as a marketing mistake, and one that needs to be rectified immediately. I could care less if I was turned down. I didn't expect any free stuff. I never do. It's totally the way it was executed.
I realise in a long thread like this, posts get lost. This post by RegGeek and my response right after it is the core of my complaint and the reason I think the website should be locked right now.
This reminds me so much of a promotion my stereo store ran years ago. We gave away US Savings Bonds with many purchases. The amount of the bonds were equal to your purchase. Buy a $300 car stereo, get $300 in savings bonds. Offers like that. Going into it, we thought it was the best promotion we've ever run. Get all of your money back on this purchase when the bonds mature and the stereo is undoubtably a piece of junk by then, sitting on a shelf in the garage.
It was a disaster. All customers did was complain. "I have to wait 7 years to get my $300?" "I know you're buying the bonds for $150." "Can't I just get $150 off?" We're making like $15 on the specials because of the cost of the bonds, counting on step-ups and add-ons to make any money, and all we get are complaints. The kicker was when I drove to work past the competition and on their commander board out front it read, "No bonds. No BS. Just great prices." As soon as I got to work, I called the radio and TV stations and cancelled all the ads. We took down the in store signs and gave up.
This is a marketing mistake, not an entiitlement issue. I agree with you, Jeff, and famously made a poll just a few days ago to your point that was closed within an hour. But in this case, all DirecTV has done is enabled the anti-sales department. They need to close it down today.
Just looked at there web page and say i get free PPVs.
How do i get them nothing tells me on there ?
1) I have had the same account at the same address since 1996
2) My bill has always been paid upon receipt and NEVER late
3)Directv has always had my email and have never refused to provide required information
4) Have only called when wanting to add new packages or update equipment - which has not been too often in 12 years
I too am not included in the promo offering!
been with directv for 13 yrs, go to the page and it say hope i am enjoying my rewards oh wait didnt get any hahaha
When and if I'm ever eligible for a perk, I hope that's not what I get. With Netflix I already get all that sort of thing that I need.
Checked mine and not eligible for gift, yet when I click add receiver I see all hearts. HD Dvr for $99. Can't afford now.
I'm also getting the "you're not eligible".
However I assume it's because within the last week I have:
1) Upgraded from my R10 to a R22 for free. (I had the "hearts".)
2) They just gave me Free HBO and Showtime for 3 months.
Also, my anniversary date is August 9, 2005.
I was even told by 2 seperate D* sources that with this program I would be eligible for a free HD DVR (one of you know who you are) but it says "YOU ARE NOT ELIGIBLE" So much for 13+ years and a $160/mo. customer
What if the transaction that caused the committment to be added to your account was incorrectly placed there and noone can/will rectify it even though it has been promised numerous times?
For some reason I have this requirement that contracts should be followed not modified at the whim and caprice of either party. Isn't that the reason for the contract?
Since Nov 1995
How do you know whether you have extended your commitment? We bought new receivers from Best Buy last year -- did that extend our commitment? Where on the D* site does it say when your commitment ends or if you extended it.
activating any new Equipment will extend the agreement.
adding the protection plan is supposed to extend the agreement
other things a CSR may tell you.
Check all the receipts and papers from BB. You should find an agreement that you signed.
I only signed one piece of paper -- the day of the install. So just activating a new receiver that I bought at Best Buy does not extend the commitment? Excellent.
NEgative. You do not have to sign, to have a valid agreement. if a CSR offers you 5 off for a year, and says it has a 1 yr agreement, if you accept the offer you have the agreement even though you did not sign anything.
since 8/96...says I get three free months of Showtime. However Showtime is not activated on my receivers.
Who does one have to blow to get it turned on?
ok, well that shows hearts...but its not what i thought it would be...."heart value" for customers...lol
curt, actually from what i was told we arent to put "1 year agreement with retention offer" anymore. at least not here at the corp centers.