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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 21, 2008 #461 of 1078
    Grentz

    Grentz New Member

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    Jan 10, 2007
    Same here ;)
     
  2. Aug 21, 2008 #462 of 1078
    DCSholtis

    DCSholtis Up The Irons!

    5,775
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    Aug 7, 2002
    +1
     
  3. Aug 21, 2008 #463 of 1078
    Carl Spock

    Carl Spock Superfly

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    Sep 3, 2004
    None taken. I am approaching this as a marketing mistake, and one that needs to be rectified immediately. I could care less if I was turned down. I didn't expect any free stuff. I never do. It's totally the way it was executed.

    I realise in a long thread like this, posts get lost. This post by RegGeek and my response right after it is the core of my complaint and the reason I think the website should be locked right now.

    This reminds me so much of a promotion my stereo store ran years ago. We gave away US Savings Bonds with many purchases. The amount of the bonds were equal to your purchase. Buy a $300 car stereo, get $300 in savings bonds. Offers like that. Going into it, we thought it was the best promotion we've ever run. Get all of your money back on this purchase when the bonds mature and the stereo is undoubtably a piece of junk by then, sitting on a shelf in the garage.

    It was a disaster. All customers did was complain. "I have to wait 7 years to get my $300?" "I know you're buying the bonds for $150." "Can't I just get $150 off?" We're making like $15 on the specials because of the cost of the bonds, counting on step-ups and add-ons to make any money, and all we get are complaints. The kicker was when I drove to work past the competition and on their commander board out front it read, "No bonds. No BS. Just great prices." As soon as I got to work, I called the radio and TV stations and cancelled all the ads. We took down the in store signs and gave up.

    This is a marketing mistake, not an entiitlement issue. I agree with you, Jeff, and famously made a poll just a few days ago to your point that was closed within an hour. But in this case, all DirecTV has done is enabled the anti-sales department. They need to close it down today.
     
  4. Aug 21, 2008 #464 of 1078
    waynebtx

    waynebtx Hall Of Fame

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    Dec 24, 2006
    Kingsville,T...
    Just looked at there web page and say i get free PPVs.
    How do i get them nothing tells me on there ?
     
  5. Aug 21, 2008 #465 of 1078
    CATCRAW

    CATCRAW Legend

    137
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    Mar 27, 2008
    REPLY
    1) I have had the same account at the same address since 1996
    2) My bill has always been paid upon receipt and NEVER late
    3)Directv has always had my email and have never refused to provide required information
    4) Have only called when wanting to add new packages or update equipment - which has not been too often in 12 years

    I too am not included in the promo offering!
     
  6. Aug 21, 2008 #466 of 1078
    sticketfan

    sticketfan Legend

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    Apr 25, 2007
    Vermont
    been with directv for 13 yrs, go to the page and it say hope i am enjoying my rewards oh wait didnt get any hahaha
     
  7. Aug 21, 2008 #467 of 1078
    ziggy29

    ziggy29 Icon

    691
    2
    Nov 18, 2004
    San Antonio DMA
    When and if I'm ever eligible for a perk, I hope that's not what I get. With Netflix I already get all that sort of thing that I need.
     
  8. Aug 21, 2008 #468 of 1078
    finaldiet

    finaldiet Hall Of Fame

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    Jun 13, 2006
    Checked mine and not eligible for gift, yet when I click add receiver I see all hearts. HD Dvr for $99. Can't afford now.
     
  9. Aug 21, 2008 #469 of 1078
    jhart05

    jhart05 Legend

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    Aug 14, 2008
    I'm also getting the "you're not eligible".


    However I assume it's because within the last week I have:

    1) Upgraded from my R10 to a R22 for free. (I had the "hearts".)

    and

    2) They just gave me Free HBO and Showtime for 3 months.


    Also, my anniversary date is August 9, 2005.
     
  10. Aug 21, 2008 #470 of 1078
    Hdhead

    Hdhead Hall Of Fame

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    Jul 30, 2007
    Yes
    Yes
    No

    No love.

    I was even told by 2 seperate D* sources that with this program I would be eligible for a free HD DVR (one of you know who you are) but it says "YOU ARE NOT ELIGIBLE" So much for 13+ years and a $160/mo. customer:mad:
     
  11. Aug 21, 2008 #471 of 1078
    Jon J

    Jon J Grouch Extrordinaire

    1,221
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    Apr 22, 2002
    Music City, USA
    What if the transaction that caused the committment to be added to your account was incorrectly placed there and noone can/will rectify it even though it has been promised numerous times?

    For some reason I have this requirement that contracts should be followed not modified at the whim and caprice of either party. Isn't that the reason for the contract?

    ;)
     
  12. Aug 21, 2008 #472 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Jan 12, 2007
    Windber, PA
    Since Nov 1995
    1. Yes
    2. Yes
    3. No
    :)
     
  13. Aug 21, 2008 #473 of 1078
    HDJulie

    HDJulie Icon DBSTalk Club

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    Aug 10, 2008
    How do you know whether you have extended your commitment? We bought new receivers from Best Buy last year -- did that extend our commitment? Where on the D* site does it say when your commitment ends or if you extended it.
     
  14. Aug 21, 2008 #474 of 1078
    curt8403

    curt8403 Hall Of Fame

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    activating any new Equipment will extend the agreement.
    adding the protection plan is supposed to extend the agreement
    other things a CSR may tell you.
     
  15. Aug 21, 2008 #475 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Check all the receipts and papers from BB. You should find an agreement that you signed.
     
  16. Aug 21, 2008 #476 of 1078
    HDJulie

    HDJulie Icon DBSTalk Club

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    Aug 10, 2008
    I only signed one piece of paper -- the day of the install. So just activating a new receiver that I bought at Best Buy does not extend the commitment? Excellent.
     
  17. Aug 21, 2008 #477 of 1078
    curt8403

    curt8403 Hall Of Fame

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    NEgative. You do not have to sign, to have a valid agreement. if a CSR offers you 5 off for a year, and says it has a 1 yr agreement, if you accept the offer you have the agreement even though you did not sign anything.
     
  18. Aug 21, 2008 #478 of 1078
    Argee

    Argee Legend

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    Oct 16, 2006
    since 8/96...says I get three free months of Showtime. However Showtime is not activated on my receivers.
    Who does one have to blow to get it turned on?
     
  19. Aug 21, 2008 #479 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    Aug 9, 2008
  20. Aug 21, 2008 #480 of 1078
    VenomsGirl

    VenomsGirl Cool Member

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    Aug 9, 2008
    curt, actually from what i was told we arent to put "1 year agreement with retention offer" anymore. at least not here at the corp centers.
     

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