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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 21, 2008 #481 of 1078
    curt8403

    curt8403 Hall Of Fame

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    did you call to ask for the showtime, you have to ask, it is not automatic
     
  2. Aug 21, 2008 #482 of 1078
    JeffBowser

    JeffBowser blah blah blah

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    Great story, and clarification :D

     
  3. Aug 21, 2008 #483 of 1078
    swans

    swans Legend

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    to get your gift. That's pretty lame.

     
  4. Aug 21, 2008 #484 of 1078
    curt8403

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    not at all, there is more than one gift to choose from, and depending on how long you have been with directv or how much you pay, etc, they may offer you something even better.
     
  5. Aug 21, 2008 #485 of 1078
    swans

    swans Legend

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    So, do I have to call now to get it activated, or are they going to handle it?
     
  6. Aug 21, 2008 #486 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Are you sure you didn't sign anything at Best Buy? I have always been required to sign at Circuit City.
     
  7. Aug 21, 2008 #487 of 1078
    Revenoor

    Revenoor AllStar

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    1) Darn, I get the big red deny because we had to change names on the account. Bellsouth had the wife's name and Direct had mine. I fought for 16 months to get the "bundled discount" and found out this was the reason it kept being turned back. I / we've been a DirecTv customer(S) since Pegusas days around '96 or so but now I'm a newbie.

    Good job, sounds like getting a driver's license in Georgia. Couldn't prove my wife lived at my address because the water and electric bill was in my name, not one in her's and one in mine. Great.....just friggin great
     
  8. Aug 21, 2008 #488 of 1078
    Rworth7030

    Rworth7030 New Member

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    Been with Directv since 94'. Always paid on time and have there best program package. I have (4) h20-600 and (1) hr20-700. I have always since day one brought my equipment from solidsignal or bestbuy and installed it myself. I had to put fans in my owned h20-600's because you could toast sandwiches on them. My hr20-700 is leased. Commitment should be up in 2 months. They have never offered me a deal on anything. I recently signed a friend up and he got a deal I got nothing. This really pisses me off.
     
  9. Aug 21, 2008 #489 of 1078
    SteveHas

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    call them and tell them just that through a customer retention CSR.
    I felt the same way as you, and because someone here suggested I do that
    I got my 2nd HR20 for free, got Sunday ticket for a reduced rate, got free PPV coupons
    got a bunch of stuff

    the CSR at the time said they want to do this stuff for long time customers like you and I
    but they need us to ask

    :biggthump

    BTW
    Welcome to the boards!:welcome_s
     
  10. Aug 21, 2008 #490 of 1078
    Steve Robertson

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    Somebody can have one of my gifts I already have all the equipment I need. They always give me gifts all you have to do is ask
     
  11. Aug 21, 2008 #491 of 1078
    rahlquist

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    Wow:gott: someone did the smart thing and called and asked why? :)
     
  12. Aug 21, 2008 #492 of 1078
    HDJulie

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    Hmm, I wonder if the receipt had something about a commitment. I paid by credit card so I had to sign anyway & I remember that they had to look up my D* account so it is possible that I did agree to something. I don't mind that -- just wish I could see on the site when my agreement ends. I'll have to go dig out the receipt.
     
  13. Aug 21, 2008 #493 of 1078
    skyboysea

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    How can you call this a marketing mistake? This "program" has never been announced officially nor advertised. It doesn't exist.
    If someone is getting some bonus going to that page, well, is the same that getting it from a CSR just for asking. There is no loyalty program there either.
     
  14. Aug 21, 2008 #494 of 1078
    AirShark

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    Oct 28, 2006
    Well obviously the bugs in the system are showing.

    Just in case no one thinks actual rewards exist:

    [​IMG]

    Not that those channels are actually active on any of my rcvrs. lol
     
  15. Aug 21, 2008 #495 of 1078
    dcowboy7

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    scott at satguys posted this:



    Ok here is the way it works...

    I am posting this message here instead of bits and pieces as I don't want to water things down or miss quote someone. Normally I will not directly quote someones message, but am here so you can see the passion and fire behind this loyalty program.

    Now that I have read this I have a better understanding of the program and respect what DirecTV is trying to do here.


    Quote:
    First, I want to thank you all for letting me know about what your community members are seeing on our Loyalty Program as it launched this morning on DIRECTV.com

    And many of you know of the the link to the loyalty page that Will refers to in his previous post.

    I thought I might first outline a few things to clear up any confusion:

    This loyalty program is among the most extensive ever launched for long-term DIRECTV customers.

    Logistically it makes sense to roll it out in a customer's anniversary month, and not all loyal customers at once, as some might at first expect or hope for.

    That being the case, the link is only being promoted to customers that are eligible for a gift in their anniversary month and will not "work properly" for customers not in their anniversary month.

    So if you joined DIRECTV in August, 3 years or more ago and are in good standing, you will be sent a notice soon, told about directv.com/thanks on the phone, or see that you have received a gift when you sign in and see a gift notification that will then lead you to this page.

    If it is not your anniversary month yet, one will not be eligible - yet - and will get a "not eligible" message on the web page.


    Three trends you may already see out there.

    Customers that are receiving Showtime as a gift will not see it yet. They should see it light up on their account tomorrow. Going forward for each month there may be a few days delay in seeing it, but this hiccup is being resolved for August customers.

    Also, some customers are seeing the message "hope you are enjoying your gift" but did not realize they have a gift yet. That is because the online component's release could not be moved to be co-timed with the mailing notification which is going out in the next couple of days.

    Going forward the mailing communication will be sent before they are able to see the gift online, so customers should know its coming.

    Finally, since we are so close to September, those customers will not see that until a few days into September.

    That covered, we are receiving many "wow, this is great!" messages, and others providing constructive feedback and suggestions for making the service even better.
    This was our intent. Companies should listen more closely to their best customers and now we have a way of making that happen, and my group will be sharing this feedback with each of the lines of business.

    I want to thank you all for the opportunity to listen to each of you for ways to improve our service - that has been invaluable - and I will continue to do so.

    As stated above, this is planned ongoing effort each month, not some one-time splash for show or PR.

    This is DIRECTV taking the next step to reach out more broadly to our most loyal and dedicated customers to listen to what is most important to them in a television service.
    Thanks again for letting me know.
     
  16. Aug 21, 2008 #496 of 1078
    swans

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    You do have to call in and ask that they activate it. I got Showtime free for 3 months.

    It must be based upon your anniversary. Looks like I've been with them since August 1994.
     
  17. Aug 21, 2008 #497 of 1078
    Grentz

    Grentz New Member

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    Well that makes sense, just wish they would have said something about it earlier :p
     
  18. Aug 21, 2008 #498 of 1078
    ccr1958

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    good info dcowboy7....thanks
     
  19. Aug 21, 2008 #499 of 1078
    Steve Robertson

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    Sounds good to me and thanks for posting that now it should make sense to everyone
     
  20. Aug 21, 2008 #500 of 1078
    scuba_tim

    scuba_tim Godfather

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    Yes, great detail. Now if only that was out there, maybe even on the "You're not eligible page", everyone would feel good. That's all we need :p
     

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