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Loyal Customer Perks?

Discussion in 'DIRECTV General Discussion' started by Steveknj, Jul 31, 2008.

  1. Aug 21, 2008 #501 of 1078
    colt

    colt Mentor

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    Jul 12, 2004
    I had to talk to a csr. The info was there about me being a loyal customer since 2000. Since I wasn't near my computer, she added the 3 mos. There is something, that has to be done with the e-mail notification to activate the freebies yourself.
     
  2. Aug 21, 2008 #502 of 1078
    Hdhead

    Hdhead Hall Of Fame

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    Jul 30, 2007
    Well, now guess I must wait for my 14th anniversary next March. So much for the HD DVR I have been waiting patiently for.
     
  3. Aug 21, 2008 #503 of 1078
    JeffBowser

    JeffBowser blah blah blah

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    Dec 21, 2006
    Well, jeez, after all this hoopla, and after an hour of trying to remember my login information, I login to my account and discover I have received a loyalty gift. They say I have been a subscriber since 2001 (been longer than that actually), and I got a free PPV. Well, guess I'll see if there is anything in HD worth watching and see if it really is free.
     
  4. Aug 21, 2008 #504 of 1078
    ccr1958

    ccr1958 Hall Of Fame

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    Aug 29, 2007
    maybe it is retroactive back to jan1, 2008...call & see maybe
     
  5. Aug 21, 2008 #505 of 1078
    waynebtx

    waynebtx Hall Of Fame

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    Dec 24, 2006
    Kingsville,T...
    I talked to a CSR this morning she told me i would get an email on my free ppvs. From what she told me was i would get the credit from the free ppvs even if i didnt use them. Sounds like a sweet deal.
     
  6. Aug 21, 2008 #506 of 1078
    Argee

    Argee Legend

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    Oct 16, 2006
    I wonder if one can switch between freebie offers?

    I'd rather have STARZ than Showtime and in fact would rather have the ten month 5 dollar off deal.

    I guess one cannot be too picky.
     
  7. Aug 21, 2008 #507 of 1078
    Grentz

    Grentz New Member

    5,916
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    Jan 10, 2007
    I actually (unrelated to this thread) just called in about an AM21 as fall can be a bit tough with storms and what not, and they were able to give one to me since I am a long term customer. Probably will wipe out my loyalty perk when the time comes, but I really needed the AM21 so it is good overall.

    So I am very happy overall, Directv is still the best ;)
     
  8. Aug 21, 2008 #508 of 1078
    Steveknj

    Steveknj Icon

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    Nov 14, 2006

    Thanks for the clarification and that makes TOTAL sense. One question, how do you find out what your anniversary date is?

    I started this thread based on the information that a CSR VOLUNTEERED to me while waiting for my DVR to reboot, and she NEVER mentioned that it would be on our anniversary date. In fact she even told me that it was starting on the 13th and that I should look for either an email, snail mail, or phone call from DirecTV soon. Anyway, knowing it was a CSR and they don't always get their facts straight (heck she didn't even know the new SAT went up the day I called), I shouldn't be too surprised that the info we got has been convoluted.

    Anyway, I am looking forward to my anniversary date to see what I get :)
     
  9. Aug 21, 2008 #509 of 1078
    Bsquared

    Bsquared AllStar

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    Sep 12, 2007
    The program does exist, and the website exists, and it implies that it is a loyalty program, which it does not appear to be. I know the program exists because some people on here are benefiting from it.

    It is a mistake to have the webpage up, because they did not work out the bugs first or even think through how it would work or even what it is. If it just a random reward, then don't imply that it is a loyalty program.

    I hope I don't sound like I am complaining, because I am really not, nor do I feel entitled to anything, but this does create some frustration. I hear about customers getting free equipment and programming some because they call and complain or ask for free stuff, and now randomly under a "loyalty" program. I have never recieved anything free and don't really like the idea of having to call and try and get something.

    That is why I thought the idea of a loyalty porgram would be nice. Something that had some sort of reasoning behind the rewards, not just random or who begs the most.
     
  10. Aug 21, 2008 #510 of 1078
    R8ders2K

    R8ders2K Godfather

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    Sep 11, 2006
    I don't think that it has to do with that e-mail notification or subscription. As I had that subscription checked before the Thanks URL went active. And now, I see that e-mail subscription is no longer in my Account Setup's subscription listing.

    :bang
     
  11. Aug 21, 2008 #511 of 1078
    wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    Aug 16, 2006
    1) Yes
    2) Yes - auto credit card for many years
    3) Nope
     
  12. Aug 21, 2008 #512 of 1078
    freakjim

    freakjim New Member

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    May 21, 2006
    I looked under Orders & Installation and have to assume that my anniversary is on or around my initial installation date.

    This in not a whine or complaint just a curiosity.....
    If my anniversary is in June will I have to wait until next June?

    Jim
     
  13. Aug 21, 2008 #513 of 1078
    Bsquared

    Bsquared AllStar

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    Sep 12, 2007
    Exactly!
     
  14. Aug 21, 2008 #514 of 1078
    sacalait

    sacalait Godfather

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    Aug 6, 2007
    West Palm...
    Now that some light has been shed on the program, I just wish I could find my anniversary month.

    I have bought all of my dish upgrades and receiver adds/upgrades through the places I have worked dating back to '97. I have never ordered any equipment through Directv itself except for 1 time that I wound up canceling and buying myself. So when I look at order history it only shows a replacement BBC from a month ago(PP) and the canceled free dish and HR20 from last year.
     
  15. Aug 21, 2008 #515 of 1078
    Carl Spock

    Carl Spock Superfly

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    Sep 3, 2004
    Who was it upthread that said that this proves once again that DirecTV knows how to run a satellite service but doesn't know how to run a website?

    Buy that man a beer. :D
     
  16. Aug 21, 2008 #516 of 1078
    ccr1958

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    Aug 29, 2007
    i am guessing my anniversary date is when i activated my
    first receiver....november 1994...or does upgrading etc...change that??
     
  17. Aug 21, 2008 #517 of 1078
    rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    Hmm…I logged in and this is all I got:
     

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  18. Aug 21, 2008 #518 of 1078
    mephisto

    mephisto Mentor

    34
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    Sep 22, 2007
    It's sounds like you have to wait until June 2009 and hope 1) that DirecTV doesn't cancel the program before then, 2) that they send you an email notification and it doesn't hit your junkmail instead and 3) that you remember in 1 years time to visit the page.
     
  19. Aug 21, 2008 #519 of 1078
    Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island

    Please check off "MRV"
     
  20. Aug 21, 2008 #520 of 1078
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Jan 12, 2007
    Windber, PA
    Nope, that should be it.
    You're 12 mos. more loyal than I am:lol:
     

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