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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by hr20manray, Mar 2, 2007.
What's the backdoor code for the 30 second skip for TIVO? I've still got two of 'em.
Don't forget MyNetwork
Interestingly enough, I didn't order the HR 20-700 until they activated the OTA, because I don't get any locals, SD or HD, from D* (though I wish they would offer them!). I actually learned from this forum that they had enabled the feature. When the installer came to put up the new dish and set up the HR20, he apologized to me that my current OTA (which I used with HDTIV0) would not work and that I wouldn't get my locals. I just laughed and told him what I knew. Granted, he hadn't installed that many in my area because most people who go satellite, go with Dish due to their having SD locals.
Also, a very tech savvy friend of mine in my town who adopted the HR20 early had his OTA antenna set up on his box prior to it being activated. I had to tell him it that it was up and running because he, too, didn't know, and he is exactly the kind of guy who does read forums like this one (though maybe not this specific one). It was not really on his radar, as he has MPEG-4 out of Dallas, even though that's not our area (he has never "moved" from his old apartment).
I agree. There needs to be a better way for your average Joe to have the kind of info that we on this forum seek out...
Point taken, and perhaps I should not be so harsh. The point was more of a global one, that people should make an effort to search for answers when answers are what they seek.
That being said, the other side of the coin is that HD as a whole is still largely in an early adoption phase and I would suspect -- not expect, suspect -- that a greater percentage of these people would be familiar with basic internet search technology.
Great point, Most people do not know?
And some of the ones that do know , just don't understand.
By the way, Where can I get one of those cute one eyed one legged kittys..:icon_stup
Chase, I cannot begin to tell you how disappointed I am with your NON response to my problems.
Let me first remind you that I am 64 years old, I have had 11 best selling books and I am a man of means.
I am not crazed customer, although you are certainly putting me in that category.
Your HD 20 simply does not work and yet you have totally ignored my pleas for more than 5 months.
There are 10's of thousands of complaints on the internet about this equipment. I am so tired of being involved in this every single day. My wife is ill with Parkinson's disease and the television is her only outlet 24 hours a day. She rarely sleeps.
This will be my very last plea for an answer from you. I need not threaten you, what good will that do?
However, I have many media contacts and I will start using them on Monday morning.
I also work for the National Democratic Party and I will use whatever influence I have with those who I know very well.
You are a public company that has a near monopoly and you simply cannot ignore this plea.
And so I leave you with the weekend to satisfy my problem, I was told by Nicole Martin before she left for vacation that I would get back 2 of the older HR 250 machines until these can be replaced.
If this reaches national media you will have only yourself to blame for the incompetence of your people.
SENT TO CHASE CAREY 4pm EDT Friday March 2, 2007
I think you make very good points! Many people that decide to upgrade to an HR-20 are at least somewhat techie & if they had a database or access to new features as they develop could be very interested & find them very usefull, v. spending hours reading all of these threads for the latest!
Is there a way we could have a sticky for one of the threads updating ALL new features for the HR-20, as they are made available? Cause I know even if I miss one or two days, there could be a new, cool feature I wasn't previously aware of!
One has nothing to do with the other. Do you know the production level Pace is at? Do you know the current level that orders are being placed.
Bottom line is that if someone wants a HD DVR from DTV they must order the HR20. That doesn't mean they're ordering it because they seen glowing reviews, it doesn't mean they "want" the HR20. It's the only HD DVR offered. Please, don't confuse an inventory shortage with it being a popular DVR.
My sisters ex husband has a house full of HD TV's, top end audio equipment, etc. He does not own a computer, has never had email, and has never used the internet, even in his work. It is very much possible in this day and age to be non-computer / non-internet and still function in society and enjoy other high tech products.
I think it is invalid for anyone, or any company, to assume that their customers have and use internet functions.
Except maybe ISPs....
All of which is why I used words like "suspect" and "greater percentage". Of course there are going to people like your ex-brother-in-law and on the other side of the scale you've got people who pal around with Sir Tim Berners-Lee. An Internet connection should not be required to use these things, for certain. However, having one, and having search skills, certainly would allow an enterprising and inquiring person to learn more about the technology should they choose to.
I believe that you are referring to the HR20 because the HD20 is not a DirecTV product. In addition, might I suggest that you switch to an alternate DirecTV product or switch to another service provider. It is abundantly clear that you and your HR20 do not have a Utopian relationship.
So back to the OPs question. How does Joe SixPack, without access to this forum know he's gotten a new update or know what's been fixed?
Why isn't the built in messaging facility on both the R15 and HR20 being used?
Ask yourself this; How many people using a PC know that there are BIOS upgrades for
there system to make it better.
and that's the big question, isn't it? I agree, Messages should be enabled, pronto! We tend to not complain about it here, because we all have each other, but there's the thing - I said it months ago, that an excellent marketing opportunity is being missed here.
Correct, most don't know about BIOS upgrades for PCs. But if they register their purchased software and Windows/Linux/Apple OS, they get notices and are told when new, improved, fixed versions are available.
HR20 are by default registered, they get the updates automatically and have no choice, yet they're not told when the get an update and are not told what the update includes.
DTV is producing these updates to make the units work better yet they're missing the mark by telling customers "Hey, the BEST SAT provider around has just released an update for your unit. Now you can do..... Now we've fixed....". I don't understand why that part of this process is missing.
One may indeed have much to do with the other. If there is a shortage that's being driven by higher than expected demand, that would be an effective counter to the post to which I was replying.
No, I don't know what the production level is, nor the lease/buy rate, nor many other facts pertinent to this discussion (nor, do I expect, do you). I don't even know if there is, in fact, a shortage of HR-20s relative to the demand for them. But, most things I've read here and elsewhere seem to support the assertion that there's a demand-driven shortage of HR20s. My post was (I thought) a lighthearted way to point out that the opinion expressed in the post I was replying to seemed illogical given the reported shortage.
I'm not confusing anything.
I'm still new here, but isn't DirecTV sending updates monthly if not more often? How confused or frustrated would Joe Sixpack be if once a month they got a message from DirecTV saying that their software version was updated, especially if something didn't work quite right after the isntall? As someone else stated, many customers may not even be aware that their software has been updated, so to get monthly messages about it (or more frequent messages), could also give the perception that there's something wrong with the software that it needs this many updates. (Think Microsoft and Super Patch Tuesday - they had to go to once a month because the perception with daily patches was that there was a never-ending list of bugs.)
Maybe DirecTV should only send messages when new features are available (one-button-guide, OTA), but not for each software version?
I would subscribe to the same line of thinking. Perhaps quarterly or semiannual announcements of all of the "fixes" that have taken place. It could start with Stability improvements :lol:. Seriously, though, announcements too often would be more of a detriment than a benefit.