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MediaShare menu option not showing

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DarkHorse, Feb 18, 2009.

  1. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    Hello all, I have been lurking and reading the boards trying to figure this issue out for about a week now and i'm ready to rip my hair out. The family is tired of me resetting the DVR every 5 minutes so I think it's time to ask for help :D

    My current setup follows:

    HR 23 receiver
    BEFSR41 Linksys router
    Windows XP
    MP 11
    Hardwired with Cat5e cable

    I'm able to get DOD channels, download movies, etc.... but I cannot for the life of me get the menu option to appear for Photos and Videos on the receiver.

    Whenever I try to enable Network Services with the default ports I get a 202 error Services cannot be started or something to that effect.

    I've unplugged the receiver, rebooted probably a hundred times, rebooted my cable modem, router and PC. Folders are shared, sharing is setup in MP, all Services are running, etc..

    Is this possibly a problem with the type of router that i'm using?

    What makes this worse is that i'm a Network Administrator, sort of embarassing :nono2:

    Thanks for any help that you can provide - if I need another router so be it.
     
  2. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    You don't need network services to use Media share.

    I assume you mean WMP?

    What are the results of a System Test?

    Menu->Parental, Fav's & Setup->System Setup->Info & Test

    Or, you can just press and hold the Info button on the remote.

    There are issues with UPnP. What is the IP address of the HR23?

    Mike
     
  3. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Oct 20, 2006
    I am moving this to the "DIRECTV HD DVR" forum.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,683
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    Dec 9, 2006
    :welcome_sto DBSTalk

    I need to "fiddle with" my firewall software and open up some ports.
    Check to see if Windows media player can see the DVR.
     
  5. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    Everything tests out OK except the phone line which I do not have connected. The IP address of the receiver is 192.168.1.100

    Sorry, yes WMP 11 which I reinstalled last night.

    Sorry for placing it wrong and thank you for the move.


    Thank you, cool site with lots of helpful info here. Looking forward to learning as much as I can even tho I have a pretty basic setup compared to some of the others here.
     
  6. Sackett

    Sackett Legend

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    May 21, 2007
    Like what VOS said it is probably Windows XP Firewall(or other software firewall) that is stopping it. You may for a test disable it and see if it works.
     
  7. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    Sorry I should have mentioned - Firewalls have been completely disabled.

    WMP sees the DVR as an unknown device - i've opened ports on the router that are listed in the WMP help section. Perhaps this is the problem?


    Is the BEFSR41 router compatible with mediashare?
     
  8. dgobe

    dgobe Legend

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    Dec 8, 2008
    In WMP go to the Tools->Options menu then select the Library tab.
    Click the Configure Sharing... button
    Check the Share my media to: checkbox
    You should see the DirecTV Mediashare Renderer device(s) there, click on it and click the Allow button.

    You should also be able to ping the IP address of the HR from your computer. At a command prompt type in ping 192.168.1.100 if you don't get replies, double check that all firewalls are disabled or uninstall any third party firewalls.

    P.S. I have the same router. 1.05.03 firmware.
     
  9. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    I'm including a few screenshots to show the current setup i'm running - maybe I have some ports setup incorrectly that someone can point out.

    WMP sharing
    [​IMG]

    UPnP Forwarding
    [​IMG]

    Port Range Forwarding
    [​IMG]
     
  10. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    I have those setup however WMP sees it as an unknown device - I can ping the receiver.
     
  11. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    Can you post your current router settings as they apply to the mediashare?

    I have 2.00.02 firmware
     
  12. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    Mar 7, 2007
    Unknown device should mean WMP wasn't able to get the 'Friendly Name' for some reason - it is supplied in the device description document.

    I posted this in another thread - its a small utility to test your UPnP setup. If you run it you can safely ignore any errors on tests 7 & 8 - those are router port mapping tests and are not used by mediashare.

    http://www.junegillespie.plus.com/UPnPTest.exe

    On your firewall in addition to giving WMPNSS an exception you also have to open ports for SSDP and the UPnP device host. If you are using Windows firewall those should be opened automatically when you start the sharing service, but I'd double check them.
     
  13. dgobe

    dgobe Legend

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    Dec 8, 2008
    I don't have anything configured in Port Forwarding or UPNP forwarding on my router. But I don't think that would help or hinder in any case.

    Go to your WMP sharing screen and right-click the DTV Renderer and remove it. Close WMP.

    Go to run->services.msc and find the WMP Network Sharing service. Right-click it and restart the service.

    Go back to WMP and it should pick up the HR20 again, select it and click allow.

    Your setup looks good. I know a lot of people have strange issues where it doesn't work right away. Good luck.

    Is that uTorrent? tsk tsk :)
     
  14. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    TEST 1 - Operating System Support - PASSED
    TEST 2 - SSDP Service Running Check - PASSED
    TEST 3 - SSDP Service Automatic Check - PASSED
    TEST 4 - UPnPHost Service Running Check - PASSED
    TEST 5 - UPnPHost Service Automatic Check - PASSED
    TEST 6 - UPnP Framework Firewall Exception Check - PASSED
    TEST 7 - Adapter #0 - 192.168.1.101 - FAILED
    TEST 8 - Get External IP Address - FAILED

    UPnP Test Program v1.15 Copyright Mark Gillespie 2005
    Bugs/Comments to: mark.gillespie@gmail.com
    Please do not email me UPnP support requests. I will not answer them.


    I removed the unknown device, restarted the service but now I cannot get any device to show up in WMP.

    Ugg - at least i'm back to square 1 :lol:
     
  15. dgobe

    dgobe Legend

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    Dec 8, 2008
    It might take a little while for the SSDP multicast to hit your computer. Hopefully it'll show up soon. You can try yet another DVR reboot if it doesn't.

    From the UPNP test results you look good to go. Make sure there are actually media files in the folders you shared. That might be causing a problem.
     
  16. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    I copied a few pictures into the shared folder that I called MediaShare - it's being shared. If the folder is empty the menu item will not show?

    I just performed a reboot of my pc, i'll reboot the DVR now and see if the device shows up in WMP now.
     
  17. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    Mar 7, 2007
    You may have hit it on the head - is UPnP disabled in uTorrent ? It is known to cause upnp issues. You can still do normal port forwarding, but just disable the port mapping capabilities.
     
  18. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    Enable UPnP port mapping has a check in it for UTorrent.


    Right now i'm stuck with the issue of a device not showing up in WMP 11 - this happened after I removed it.
     
  19. dgobe

    dgobe Legend

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    Dec 8, 2008
    I did the procedure I suggested to you and mine came right back. Both of them.

    Maybe the random port in uTorrent happened to land on the ones the HR uses.
     

    Attached Files:

  20. DarkHorse

    DarkHorse Cool Member

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    Feb 18, 2009
    This should happen only when I open or use UTorrent tho correct? If I uninstall UTorrent that would eliminate that as being a potential problem, i've been trying in vain just to get WMP to recognize a device now. Rebooting my pc again.
     

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