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Merge 2 accounts

Discussion in 'DIRECTV General Discussion' started by Mike Corrigan, Apr 17, 2013.

  1. Mike Corrigan

    Mike Corrigan New Member

    3
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    Dec 24, 2009
    My mom just signed a 24 month contract with DirecTV in December. On her account she has a Genie and 3 C31 clients. My account is contract free, and has 5 HD/DVR receivers. Last month my mom moved into my spare bedroom, and isn't using her DirecTV anymore. I called DirecTV to merge our accounts, and they said I can only merge accounts with a spouse. I know I could just cancel my account, and move her receivers into my house. Is there an option that would allow me to keep my receivers, and send hers back?
     
  2. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,419
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    Jan 10, 2008
    NY
    No, That would be basically swapping contracts and that is not possible
     
  3. Volatility

    Volatility Legend

    436
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    May 22, 2010
    incorrect. merging accounts is possible as i do it all the time in crg. which ever account has the longest agreement is the one that remains and the ecf is waived on the other one. But if it is your moms it can't be done it has to be like a spouse or fiancé.
     
  4. gov

    gov Legend

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    Jan 11, 2013
    Haven't encountered this specific situation but have had some tricky situations. Generally, somebody somewhere in the D* organization can figure out something, the problem is getting connected to that person and being able to communicate calmly the problem to them and being somwhat flexible in how it might be tolerably fixed.

    Hope it works out for you.
     
  5. gov

    gov Legend

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    Jan 11, 2013
    LOL, alternate putting each system on vacation for 6 months? At least half the time you'll have the system you want.


    (just kidding :coffee )
     
  6. carl6

    carl6 Moderator DBSTalk Club

    12,389
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    Nov 15, 2005
    Seattle, WA
    To the original poster, check the status of your receivers to see if any of them are owned as opposed to leased. Call the access card department and verify them individually by the RID number.

    If any of your units are owned, you can deactivate them, keep them, then add them to your mothers account and reactivate them there.

    Any that are leased would have to be returned to DirecTV upon deactivation.
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    I rest my case. Unless the OP want to marry "mom"

    I guess I should have clarified relationships
     
  8. Volatility

    Volatility Legend

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    May 22, 2010
    yeahhh cause your post made it seem like it can't be done period.
     
  9. Mike Corrigan

    Mike Corrigan New Member

    3
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    Dec 24, 2009
    My mom is rebuilding her house, so her stay is going to be temporary. She has been through a lot these past few months, and needs all the financial relief she can get. I am going to try Gov's advise and put her account on vacation. Thanks for the help guys.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    This is your best solution
     
  11. HinterXGames

    HinterXGames Godfather

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    Dec 20, 2012
    Just bear in mind, that while her account is suspended, the agreement does not continue to expire. So if your goal is to ride out her agreement and just keep yours, then suspension may not be the best option. If that is your goal, then I would just remove what services you can and go down to the lowest package.
     
  12. gov

    gov Legend

    1,101
    50
    Jan 11, 2013
    Oofda.

    I guess my attempt at humor kinda backfired if that was the best answer.


    :righton:
     
  13. Mike Corrigan

    Mike Corrigan New Member

    3
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    Dec 24, 2009
    I have already done this.

    Question: Can I hook her Genie up at my house using the same dish my receivers are hooked to? I called Direct, and they said no. Not sure they meant technically it wasn't possible, or that it was against their terms of service.
     
  14. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    the other account will need a swm for the genie to work, but the services on her end can not be suspended for it to work as you can not activate her leased reciever on your account as this situation is inellgible for a merge. so what you are trying to do won't work.
     
  15. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    As far as hooking her Genie up at your house goes, that depends. Do you have a SWM setup with a SWM 16 multiswitch? If so then yes you should be able to hook her Genie up as long as you make sure to not overload the leg of the SWM-16 you hook it up to (the Genie has 5 tuners, so you can only hook up one other DVR, and a receiver and that would take you to the max of 8 tuners per leg). If you don't have SWM at all then the Genie won't work at all as it requires SWM. If you have SWM but only a SWM LNB, or a SWM 8 then you will have way too many tuners since you said you already have 5 HD/DVRs (not sure if that means 5 HD-DVRs, or 5 total receivers comprised of HD-DVRs and HD receivers). Either way you would have a minimum of 11 tuners (5 for the genie, 2 for a HD-DVR, and 4 for HD receivers), which wouldn't work on a SWM-8 or SWM LNB.

    I would recommend putting a bandstop filter on her genie so it isn't trying to talk over DECA to the rest of your recievers. I imagine receivers from different accounts trying to talk over DECA to each other could cause issues.

    As far as it being against the terms of service, I don't think that would be the case at all. You would have two active accounts with active receivers run off the same dish (at one address), that happens at apartment complexes and stuff all the time. It's only really against the terms of service when you do it the other way around, one account active at two addresses.

    It's all kind of a moot point right now though, since if you try hooking it up while the service is suspended she won't be able to use it at all anyway.
     

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