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Missing HD channels; low signal strength on 99/103

Discussion in 'DIRECTV Tips and Resources' started by dsurls, May 30, 2010.

  1. dsurls

    dsurls New Member

    12
    0
    Jan 29, 2005
    Hello,
    I noticed yesterday for the first time -- on a nice clear day in Atlanta -- that TNTHD was pixelating very badly and dropping audio. (Not a good time, either, as we were trying to watch the NBA semi-finals!) Today, I noticed that in addition to the problems on TNTHD, we're getting Error 771 on ESPNHD, NFLHD, HGTVHD, FOODHD, SPIKEHD, USAHD, FXHD, SyFyHD, TBSHD, and more. Local HD channels and a few other HD channels seem to be fine.

    It seems there have been a lot of people on the forums within the last few days/weeks having the same problem. Coincidence?

    When I initially got the MPEG4 upgrade dish awhile back, the installer had a little bit of a problem locating the new dish because of trees, but he eventually got it. I'm wondering if new tree growth could be causing the problems, or if perhaps the dish became unaligned some other way. Thoughts?

    If it turns out I need a realignment, I have a few questions:
    1. I don't have the Protection Plan, so how much will I typically have to pay for the service call?
    2. Am I generally better off calling D* or a local installer to do the service call?
    3. If I go with D* for the service call, and they are not able to find a suitable location and/or realignment for the dish, will I still have to pay for the call?
    4. I've been a loyal customer since 2005 -- can I expect D* to cut me a break somehow?

    I've provided my transponder signal readings below. Thanks in advance for any advice or help you can provide!

    David


    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 95 94 87 88 89 94 84 94
    9-16 82 95 80 84 85 94 78 94
    17-24 81 87 82 87 82 94 80 95
    25-32 80 95 78 68 88 95 81 97

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA 80
    9-16 NA 89 NA 82 NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA 95 47 0
    25-32 0 97 100 96 0 98 47 100

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 17 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 0 0
    17-24 0 0 0 0 0 0 0 0
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 23 20 26 29 21 22 27 27
    9-16 23 23 32 32 23 23 NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 0 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 0 0
    17-24 0 0 0 0 0 0 0 0
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca)) ["0" until new D12 satellite live]
    [National HD channels]
    1-8 NA NA NA NA NA NA NA NA
    9-16 0 0 0 0 0 0 0 0
    17-24 0 0 0 0 0 0 0 0

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels]
    1-8 26 20 27 23 27 20 28 21
    9-16 30 20 27 17 27 16 NA NA
    17-24 NA NA NA NA NA NA NA NA
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,683
    348
    Dec 9, 2006
    These all point to a dish alignment issue. I'd call DirecTV and see what they will do.
     
  3. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    Service visits are free if you have DirecTV's Equipment Protection Plan. Otherwise ~$50.
     
  4. Jun 2, 2010 #4 of 11
    DFDureiko

    DFDureiko Godfather

    274
    0
    Feb 20, 2006
    Glad I saw this thread. I'm in the same situation. This started about two weeks ago? over the course of 48hrs those same channels, as well as our Hartford HD locals, started pixilating and then vanished. Directv came out and said it was trees. Cut off two branches, have to wait for tree service for the last. At any rate, now the channels come and go. for the last week, at 8pm channels would come if fine or pixelate, at 7am nothing.....searching for satellite.
    this morning for the very first time, locals are coming in fine. this happens on all receivers. I think if the Directv guy sees trees, they just blame them?
    could trees really cause this?
    another issue, when we got D over 10 years ago the installer put the dish on a pole and mounted it to the rear corner of our deck and house. Then what? 5 years ago, they came and installed the SL5 dish on the same pole, had issues with wind, put up two guy wires. All has been well till now. The guy that just came over said they can't work on the dish as it's a non approved installation! The people that did it were wrong, and were fired long ago. we give them 100 bucks a month, you'd think they'd be a little better at keeping long term customers.

    Dan
     
  5. Jun 2, 2010 #5 of 11
    DFDureiko

    DFDureiko Godfather

    274
    0
    Feb 20, 2006
    920am EST and all locals completely gone again, were fine at 6.30, no weather whatsoever.
    Dan
     
  6. Jun 4, 2010 #6 of 11
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I had trees in the way recently. I attributed it to new growth.

    I noticed, like the poster above, that I had most of my issues with signals from 99 in the morning, as well as during and after a rain storm.

    My guess was that the new growth got in the way when wet, either restricting the signal because the branches and leaves were wet, or they were sagging into a blocking position with the extra weight of some water on the leaves.

    The morning issue I had was likely caused by dew, so there was an issue even when it didn't rain the day/night before. I had good signal at night when everything was dry.

    In any event, I now have some extra firewood for this fall/winter. :D
     
  7. Jun 6, 2010 #7 of 11
    Steve0296

    Steve0296 Mentor

    37
    0
    Oct 21, 2006
    I'm in Houston and have similar problems.

    99(c):
    62 58 60 56 59 57 59 58
    58 59 57 59 59 62 NA NA

    103(cb):
    56 70 53 66 51 65 49 62
    50 62 48 60 51 61 NA NA

    Most other satellites are in the 90s and 80s. I guess I have an alignment problem as well?
     
  8. Jun 6, 2010 #8 of 11
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,683
    348
    Dec 9, 2006
    If I had those, I'd peak my dish to improve them.
     
  9. Jun 6, 2010 #9 of 11
    RAD

    RAD Well-Known Member

    16,452
    129
    Aug 5, 2002
    Dripping...
    Probably yes. In Austin I have:

    99(c)

    96 96 95 95 95 95 95 95
    95 95 95 96 96 97 NA NA

    193(cb)
    96 93 95 90 95 89 95 89
    95 88 94 88 95 91 NA NA
     
  10. tsbrady1

    tsbrady1 Legend

    150
    0
    Jan 6, 2006
    Funny that you should say that, I got MRV installed 2 weeks ago which included a new SWiM dish, things have been rocking along great until last Thursday or Friday when I started experiencing sporadic pixillation, then when the storm came through, Friday night I think, I lost service and that is the first time in a year or so that it's happened and the storm was not that bad. More pixillation last night. when the new dish was installed he aligned it to 90+ on 101 or 103 (I foreget which one) and things had been great up until the end of last week, weird!
     
  11. dsurls

    dsurls New Member

    12
    0
    Jan 29, 2005
    Thanks for the help, guys -- it was just a mere alignment issue. Because I have been a "loyal customer since 2005" D* waived the service call. He realigned the dish in about 15-30 minutes; the signals are all in the 90+ range now. In fact, the installer also swapped out my older H20-600 receiver with a newer H24 for free.

    It's nice to hear of good service every once in a while, huh?!
     

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