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MLB Blackout Mistakes Devil Rays

Discussion in 'DIRECTV Programming' started by Ken S, Apr 16, 2007.

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  1. Ken S

    Ken S RIP

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    Feb 12, 2007
    Once again Directv seems to believe that Southeast Florida is near Tampa. Tonight's game (Orioles at Tamp Bay) is blacked out on 736 (it's on Game Mix).

    The game is NOT on any local RSN in the area.
    My zip code is 33445 (Marlins territory) which is NOT in the Devil Rays area.

    BTW, here's the MLB regional areas for those that are interested.
    http://mlb.mlb.com/mlb/subscriptions/mlbtv.jsp

    Why can't they just get this stuff right rather than continually putting their customers through this.

    As a side note...I'm on the phone with D CSRs and they have confirmed that I am not in the blackout area...but they can't figure out how to fix the problem.
     
  2. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Strange. There are parts of Florida that are claimed by both the Marlins and Rays (see http://www.maurybrown.com/images/MLBTerritories.jpg), but you are definitely be in Marlins-only territory.

    You seem, however, to be being treated as if you're in Rays territory as well. And since EI was using Baltimore's broadcast, you were blacked out. Doesn't matter whether the game was televised locally or not...D* is treating you as part of Rays territory, so it won't ever let you see the other team's feed.

    Elsewhere on the MLB site, you can get a list of zip codes claimed (blacked out) for each team:

    http://mlbplayers.mlb.com/mediacenter/index.jsp#20070416

    Delray Beach is not on the Rays list. As you already know....but as D* doesn't seem to.

    You are in the right here. I wish you luck in getting someone at D* to fix things for you!

    I will have to try to watch the Marlins when their opponent's feed is used for EI. For all I know, D* is doing the same thing to me in reverse. I have watched a few Marlins games this year, but only FSN Florida broadcasts.
     
  3. Ken S

    Ken S RIP

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    Feb 12, 2007
    I can watch the game on the mlb.com website without an issue. D is making a mistake and there is no way for a customer to even send an inquiry to the person that makes that decisions.
    This is just such poor customer service on their part.
     
  4. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Yeah, I can easily imagine that this type of request would fall into a black hole...though I would guess you'd get fixed up quickly IF you could get through to the right person at D*. Perhaps one of the CSRs who post around here--and who have a clue about sports blackout issues--can provide some help.
     
  5. Villager

    Villager Legend

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    Feb 8, 2007
    MLB Blackouts

    According to Mapquest, Pensacola, Florida is 670 miles from Miami and 470 miles from Tampa (estimated drive time 10 hours and 7 hours, respectively). Yet, according to the MLB website, both the Marlins and the Devil Rays claim Pensacola to be in their territory, and we are blacked out. Atlanta is 352 miles, and we are not blacked out by the Braves.

    Something doesn't make much sense to me.
     
  6. jrbdmb

    jrbdmb Icon

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    Sep 5, 2002
    And just think, if you were a few miles to the west in Alabama, you would be claimed by the Marlins, DRays, and Braves. After all, we know how many Marlins fans there are in south Alabama. :) MLB and the teams set these territories, and the consensus seems to be that they are way too large and have too many overlaps. Do fans in Mobile AL care about the Marlins? Do fans in Charlotte NC care about the Nats or the Reds? Do fans in Billings MT care about the Mariners? MLB says they do.
     
  7. garn9173

    garn9173 Icon

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    Apr 4, 2005
    When you say blacked out, do you mean blacked out on EI? If that's what you mean, then DirecTV and MLB are in the right to black you out on EI as you state you are in the "home market" for both TB and FL. Perhaps the sportspack might help you. Where I live, Comcast Sportsnet Chicago is the primary RSN in Total Choice+, however, with the sportspack, I get every other midwestern except KC which doesn't make much sense as KC is the closet MLB market to Des Moines.
     
  8. Ken S

    Ken S RIP

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    Feb 12, 2007
    The issue here isn't the blackout zones. The issue is that MLB has picked my zip code to be the Marlins home territory ONLY and not the Devil Rays. That being the case blacking out Devil Rays games shouldn't be happening.

    I have called MLB's offices on this and they agree. They don't black out the games to me on mlb.com. Unfortunately, D does a great job of shielding themselves from ever dealing with customers by having CSRs that are given scripts and little training and Supervisors that generally refuse to get on the phone and never, ever call back.

    I am always polite and soft-spoken, I don't yell or tear into the reps...I understand they can only do what they know.

    If someone from D would be kind enough to send me a PM with someone I could talk to...or send me a response on this matter I'd be much obliged. If not, I guess my only choice is to see if Comcast's EI package is correct and go to a new provider. This isn't meant as a tantrum-driven threat...it's the only option for a customer that went with D primarily because of EI.

    Hey, maybe I'm wrong. Maybe there is some secret blackout rules that apply to D that aren't posted anywhere and that the person from MLB that I spoke to doesn't know about...and doesn't appear on the MLB website or the territory map.
     
  9. Brentorious

    Brentorious Cool Member

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    Dec 23, 2006
    The MLB blackout rules in general are so confounding, so illogical, and so complex, that they are difficult not only for fans to deal with, even the satellite carriers can't keep it all straight.

    The rules are not good for the sport and they need to be dumped and replaced with rules that serve the intent of blackout rules. MLB EI subscribers should see every game. Period. If the price needs to go up, fine. I just want to know how much it costs so that I never see another infuriating "not available in your area" message again.

    It's difficult for me to think of another good or service that I buy, where the vendor goes to such great lengths to elude my patronage.
     
  10. Brentorious

    Brentorious Cool Member

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    Dec 23, 2006
  11. brucegrr

    brucegrr Icon

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    Sep 14, 2006
    Ney, Ohio
    DirecTv is not without fault here.

    Where I live The Reds, Indians, and Tigers are all considered my local teams. DirecTv ONLY provides the FoxCinci Ohio channel as our local sports channel.l They say this is MLB.

    Why then does the local cable provider gives its customers Fox Sports Ohio, Fox Sports Detroit and Sports Time thus allowing their customers toi see all their local teams?

    I agree the blackout rules are a mess and counter productive............but DirecTv shoulders some blame here to (at least in my area)

    Bruce
     
  12. leww37334

    leww37334 Hall Of Fame

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    Sep 19, 2005
    Plus, note that if you sign up for sportspak you get those other RSN's, it's not M-L-B it's G-R-E-E-D.
     
  13. Brentorious

    Brentorious Cool Member

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    Dec 23, 2006
    Just out of curiousity, if you buy MLBEI, are you still blacked out?
     
  14. brucegrr

    brucegrr Icon

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    Sep 14, 2006
    Ney, Ohio
    I have MLBEI and yes they are blacked out. Unless Detroit or Cleveland is the national game I will see NONE of their games.

    According to DirecTv adding the sports pak NO LONGER gives access to the games. They are still blacked out. In previous years adding the Sports Pake gave me the Detroit games and Cleveland games. Not any longer.

    Here is another reason I think DirecTV is part to blame. If you use my zipcode (43501) to check what5 programming is available here is what you find:

    If I subscribe to Total Choice I get:

    FSN Ohio (Ch. 637)
    # Cleveland Cavaliers (SD Only)
    # Columbus Blue Jackets (SD Only)

    FSN Cincinnati (Ch. 638)
    # Cincinnati Reds (SD Only)
    # Columbus Blue Jackets (SD Only)
    # Columbus Crew (SD Only)

    If I subscribe to Total Choice Premier I get:

    FSN Detroit (Ch. 636)
    # Detroit Red Wings (SD Only)
    # Detroit Tigers (SD Only)

    FSN Ohio (Ch. 637)
    # Cleveland Cavaliers (SD Only)
    # Columbus Blue Jackets (SD Only)

    FSN Cincinnati (Ch. 638)
    # Cincinnati Reds (SD Only)
    # Columbus Blue Jackets (SD Only)
    # Columbus Crew (SD Only)

    Note Sports Time for the Cleveland Indians is not available, even though they are considered a local team. It seems DirectTv is telling me IF I want to see Detroit baseball games, which they consider one of my local teams, I have to subscribe to the Premier package (for the extra 30.00)

    If my local cable company gives its customers all three (Reds on Fox Sports Ohio/Cinci, Indians on Sports Time, and Tigers on FOx Detroit, then DirecTV should be able to do the same (the same blackout rules apply everywhere)

    Part of the problem is that last year the Indians moved from Fox Sports Ohio to Sports Time.

    Bottom line it is all messed up. I live 2 hrs from Detroit.........no game. I live two hours from Cleveland...........no game. I live 4 hours from Cincinnati and I get their games. No problem........because I am a Reds fan BIT I am also a BASEBALL fan and I would like to see Detroit and Cleveland.

    It pretty sad you can drop 200.00 for a baseball package that keeps yo u from seeing the games of teams 2 hours or less away.

    I am surprised I get the White Sox and Cubs games. By the above logic, since they are only 3 hours away they should be blacked out.

    Bruce

    Added note: Of course finding a CSR at DirecTV that even remotely understands these issues.........I have yet to find. I have resigned myself to that is the way it is. It is really a Yankees conspiracy. I get ALL their games :)
     
  15. Brentorious

    Brentorious Cool Member

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    Dec 23, 2006
    Unbelievable. I think I'd have to consider changing my service address to Boise, Idaho and just have them bill my credit card.

    Agree on the Yankee thing! I get every single one, usually in HD.
     
  16. n3ntj

    n3ntj Hall Of Fame

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    Dec 18, 2006
    Lancaster,...
    I wish I got all of the Yankees games and all in HD.
     
  17. wmschultz

    wmschultz DBSTalk Club Member DBSTalk Club

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    Jul 18, 2006
    Keep watching ESPN/ESPN2/or Fox. These are the secondary YES networks.
     
  18. Paperboy2003

    Paperboy2003 Mentor

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    Jul 3, 2006
    What I want to know is how things could be blacked out on D* or cable and still available on MLB.TV (or .com, whatever they call it). I realize that the rules for cable and Dish are different, but how do they get to show it over the internet and isn't that an unfair monopoly? If they can show EVERY game and D* or Cable can't, that seems unfair.
     
  19. GlennDio

    GlennDio Icon

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    Jan 19, 2007
    Castle...
    I am in Tampa and this season at least I am getting the reverse of this "problem" but it actually helps me a little bit well at least until the new birds go up...

    I get treated like I am in Marlins and Rays territory even though MLB considers me only in Rays territory (I have a zip within the city limits of Tampa) but for me this is not bad. The Marlins have no OTA games (all televised on Sunsports or FSN FL) and televise over 150 games a year ABOUT 90 IN HD which I get on the MPEG4 Spot beam on channel 96 -- I am not treated like a Heat or Pathers territory member and am blacked out of their games on 96 (I am an MLB EI (w/superfan) and NHL CI sub but not an NBA LP sub). So I get a bunch of Marlin HD games that I wouldn't get otherwise and miss very very few Marlin Games .... although when the new bird goes up I would be missing HD feeds of Marlin games when they don't broadcast in HD (half of the time) and the other team does ........ I will complain about it then in the meantime I will enjoy my extra HD games and watch MLB.TV through a video card on my set if I really am that desperate to see the marlins play ....
     
  20. vansmack

    vansmack Godfather

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    Aug 14, 2006
    This may have changed, but when I had MLB.TV in I was blacked out based on the zip code of my IP address, not my billing address (remember one of there selling points for MLB.TV is the ability to see your home team when you travel). I was physically located in Washington, DC at the time, but we had an AT&T T1 that was piped to white plains New York (the address on my IP). I was nearly never blacked out of local games I should have been blacked out of. They have no check for stuff like that.
     
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