Ordered an H20, D11, R10, and Phase III for new install....was sent an AT9 instead, told that Cleveland HD locals in MPEG4 will be lit up in the next few months so it makes sense. About a week later installer shows up and sees the AT9 and says they cant install it cos they havent seen one yet and more importantly have not been trained on the install...but we will get trained over teh next few days and be back out on Monday at the latest....Installer called about a half hour b4 their time slot and said cant come out today because they need the monopoles, and it will be a few days to get them. Our response was, cant you install the DISH today and I'll order and install the monopoles in a day or two myself? Installer says no can do....if D* inspects this install we wont get paid. Now this is going to be a chimney mount, are teh monopoles required for a chimney mount using lag screw/anchor bolts/etc....? Installer says monopoles are required for all except the cemented pole in the ground mount, we wont install an AT9 without monopoles...The install manual included with AT9 clearly shows 2 uses of the AT9 with a single and a double monopole, and it clearly shows 2 installs without, a chimney mount and the pole in ground. Its written all over that manual that monopoles are recommended for all Ka/Ku installs, but not required... So now the monopoles are here, overnighted, and the original installer is in the wind, wont return calls to reschedule the install... I'm afraid, there are very few installers in NE Ohio that are ready and trained on AT9 installs, since the MPEG4 locals are some indeterminate time in the future, but should be soon based on Cleveland's DMA ranking.... What are my options? On a side note, if all installers are going to take the same approach of requiring the monopoles, dont they need to be included with the dish, or at least a mandatory option on every AT9 dish order?