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More than half of recorded programs are not showing up in Dish Online and Android App

Discussion in 'General DISH™ Discussion' started by tenwinecans, Aug 20, 2012.

  1. tenwinecans

    tenwinecans Cool Member

    48
    0
    Aug 20, 2012
    I added the Sling Player via USB to my 722k DVR this morning.

    When I fired up the Dish Android app, everything worked great. (both
    live TV and recorded programs)

    However, more than half of my recorded programs are missing. Under My
    Recordings, it's showing only 18 entries. On my TV, I have at least
    46 recorded.

    I tried using Dish Online on my PC. It's also showing just 18 entries.

    What's even stranger is that I have 5 episodes of "Nikita" recorded on my DVR.
    On the Android app and Dish Online(PC), only 1 episode is listed.

    Any help appreciated! I spoke with two tech support agents and they were
    not able to figure out the problem.

    By the way, am I correct in assuming that programs stored on the external
    hard drive
    attached to my 722k DVR cannot be accessed remotely via the
    Sling adapter?
     
  2. LouF_Dish

    LouF_Dish Guest

    5
    0
    Nov 30, 2011
    Thanks for the question. DRA, and Dishonline should have no issues with the Sling Adapter. However, if you have a Sling Box product, DRA has know n issues with it. There are also some known issues with the HTC Evo.

    Please PM if you have further questions. !pride

    Thanks,
     
  3. tenwinecans

    tenwinecans Cool Member

    48
    0
    Aug 20, 2012

    My Sling Adapter is the $49 one from the Dish website. It has a short USB
    cable that plugs into the USB port on my 722k DVR.

    As of today, it is still only showing 18 entries under "My DVR" when I access
    it via DRA on my tablet or phone, as well as Dish Online website via my PC.

    I have tried power-cycling the 722K DVR, uninstalling/reinstalling the DRA
    app, and just about everything I can think of... :(
     
  4. tenwinecans

    tenwinecans Cool Member

    48
    0
    Aug 20, 2012
    update:

    all the 100+ programs recorded suddenly showed up a few days I started
    this thread... so everything worked great for a while.

    until last week when it went back to showing just 16 or 18 programs
    recorded...

    I've tried rebooting the device and nothing changed. Is there any chance
    that the Sling adapter or the DVR is going bad? (the DVR works perfectly
    when I'm just watching stuff on a regular TV)

    Thanks!
     
  5. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Have you pressed the refresh button under the receiver icon to see if the full list of DVR content displays? If so, please provide your receiver number and all the details and steps you have taken when you see this issue. Please let me know. Thanks.

     

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