1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Movers Connection

Discussion in 'DIRECTV General Discussion' started by jab5325, Feb 25, 2014.

  1. jab5325

    jab5325 Cool Member

    31
    2
    Apr 14, 2010
    DirecTV customer within first year (started July 2013) and will be moving to a new house in April 2014.

    Does anyone have any idea what the fees will be to move? I'm not interested in adding a receiver at this time, nor do I care about adding on to a commitment. I'm just looking to get a clue as to what to expect.
     
  2. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,223
    443
    May 17, 2010
    USA
    DirecTV Movers Connection allows one free move within the 24 month commitment. Your receivers and remotes must be at your new address when the tech arrives. You will not be billed as long as your DirecTV account is in good standing and all monthly statements are paid on time. Just call DirecTV and make a appointment for your new address when you are ready.
     
  3. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Only DIRECTV can authoritatively answer that question.
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    a free movers is after 12 months of consecutive service. since the OP does not have 12 months in yet, there will be a fee
     
  5. kaminar

    kaminar Mentor

    226
    8
    Mar 25, 2012
    Typically, peds48's answer would be correct. The extenuating circumstance is the "current offer".

    Fee could be something like this, for an account in good standing:

    $19.95 Delivery/Handling
    $99 move fee

    Since some offers are "reactive" and not "proactive", good idea to ask if there is anything else that can be done, or if charges can be billed later (next invoice) rather that paid up front.

    Remember, that's only an example. Every account is unique.

    Much like new customer offers, the same goes for Movers. At some points in the year, Movers will offer a free (or almost free) move for nearly all customers, regardless of account history and tenure. At other times, customers with less than 12 months tenure will incur a fee (amount is based on account history) and customers with a sketchy account history may incur a fee. Good idea to keep checking :)

    Good luck!

    -=K=-
     
  6. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    I have never seen a DirecTV Mover's offer that has not had the stipulation that you have to have service for 12 months before you can use it, and that you can only use it once in any 12 month period of time.

    That does not mean that you may not be able to get a CSR to give you some help with the cost of it. However, since you will have only been a customer for 10 months at that time I'm not sure they will be able to give you all that much help. You will still be under the new customer offers (assuming you got them), and you won't have had that much of a history as a customer.

    I'm not sure what the typical mover's expense is though, and I'm not 100% sure if anyone else here could say for sure. Your best bet is most likely going to be to call them and ask. If you call and find out maybe you could post back here in case others ask this question in the future.
     
  7. iceburg02

    iceburg02 AllStar

    70
    0
    Sep 20, 2006
    This is a somewhat timely thread. We sold our house last July, moved into a rental, and are moving into a new home in April. D* gave us a "free" move in July, throwing in a Genie and Sunday Ticket.

    Will be interesting to see what they do when I move for the second time in 9 months. Being a customer of 15 years with a fairly high average monthly bill, would be nice if they step up. I'm not one of those people to play CSR roulette or call for credits - I'll take whatever they give me. Just interested to see what that is.
     
  8. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    Of course everything on DirecTV is "reactive" want prove? see this thread

    http://www.dbstalk.com/topic/206404-anyone-call-directv-and-reduce-their-bill-share-stats-here/page-14?hl=%2Bhave+%2Byou+%2Bcall+%2Bdirectv+%2Bcancel#entry3231127
     
  9. Apr 7, 2014 #9 of 21
    jab5325

    jab5325 Cool Member

    31
    2
    Apr 14, 2010
    I had an interesting phone call today.

    The CSR I spoke with quoted me $179 and said DirecTV never does free moves, there's always a fee. The ETF would be about $220. She "checked with a supervisor" and got it down to $110. She said even if we keep paying our monthly service and get out of our first year, there would still be a fee.

    I'm throwing the BS flag on what the CSR said for much of this. What do you think of all of this?

    Account is on autopay, and in good standing.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    have you been with directv at least for one year?

    Sent from my SM-N900V using Tapatalk
     
  11. jab5325

    jab5325 Cool Member

    31
    2
    Apr 14, 2010
    No. My year isn't up until July.

    What struck me was the CSR saying there are never free moves. At $110 or $179, I'd be better off not moving the service while continuing to pay my monthly payment and waiting until July to see about the free move she said didn't exist.
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    well that is the problem. You can get a free move after you complete 12 months with them

    Sent from my SM-N900V using Tapatalk
     
  13. jab5325

    jab5325 Cool Member

    31
    2
    Apr 14, 2010
    I understand that.

    Once again, what I don't understand is the CSR's insistance that there were no free moves, and that even after I'm a customer for a year, the same charge would apply.
     
  14. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    well she was trying to justified the charge now, at least that is how it looks like


    Sent from my iPhone using Tapatalk
     
  15. cmasia

    cmasia Icon

    979
    61
    Sep 18, 2007
    Las Vegas
    I just processed a move today and here's what happened..

    Premier subscriber with MLB, NHL, and NFL since 2007.

    I suspended service last September, as I was out of the country for the winter, now relocating to Las Vegas.

    DirecTV was kind enough to allow me stay suspended for over their normal 6 month maximum.

    I have 2 boxes, a Genie and an HR 23, and I'll now need 2 more.
    They're giving me one Genie Mini and charging me $99 for the other.

    Sunday Ticket Max is included for one year.
    They discounted MLB EI with a 6 month $10 credit because I told them of my concern about not carrying the Dodger's channel.

    I was charged a $19.95 Delivery and Installation fee.

    Since you must be "active", not suspended, in order to schedule the move, they will also issue a daily credit later for all the days between now and the installation date. My boxes are still in a warehouse in the midwest.

    All this wiped out my old agreement and I now have a new 2 year deal.

    Overall, this is a very fair deal, and I can't wait to have my service active again.
    I miss the Super 15 Rugby on 490-1!

    Oh, and major kudos to the female rep in Miami who handled this. I probably should not put her name here, but she was terrific.
     
  16. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    So for $120 you get the system installed, two clients, NFL ST, that sounds like a good tp deal to me as well


    Sent from my iPad using Tapatalk
     
  17. jab5325

    jab5325 Cool Member

    31
    2
    Apr 14, 2010
    Got the price down to $21.95 with another free year of Sunday Ticket. I'll take it.
     
  18. paulsonj72

    paulsonj72 AllStar

    73
    0
    Oct 21, 2010
    Extreme...
    I moved in March. Had DTV at our old address for over two years so we were eligible to get a free equipment upgrade. However due to situations beyond our control,(new landlord didn't want dish on house and they could not put it on the siding), they had to do a pole mount. Since the ground was frozen they could not do it then. I waited two plus months and then called to have it installed. It took a while but we got the same offer when we moved(a Genie and 1genie mini). All we had to pay was the $19.95 delivery fee(and taxes) and it was added to our bill this month so there was no out of pocket expense. A total cost of over $650 for $19.95. I will take that.
     
  19. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    That is an awesome deal, can't argue that!
     
  20. trh

    trh This Space for Sale

    5,267
    221
    Nov 2, 2007
    NE FL
    excellent deal. Customer for 9 months and cashes in on the Mover's deal and only has to pay $21.95 PLUS they gave you ST.
     

Share This Page