I finally got around to calling about my movers connection upgrade. I told her I was hoping she could give me a deal similar to the new customer deals ($24, and $5 credit for 12 months), since I'm paying around $95 for 1 HR22, 1 H21, total choice + HDDVR, locals and HBO. New customers can get this for around $65. She said that was only for new customers, and could give me $10 for 6 months, and I pushed it a little more and she changed that to $20 for 6 months. I told her I was OK with that if she threw in the DECA install for free, and she agreed. Went ahead and completed the order, and set up my install for next Friday. After I got off the phone I logged in to my account to see if the credit she gave me was there. I looked at the order page and saw this "Movers with Commitment" I attached a picture of my order page below. Didn't feel like calling back since I had already been on the phone over 30 minutes. I wasn't aware there was a commitment involved in using the movers connection. She never even mentioned it when talking about the free DECA install.