Contacted CS for D* today about upgrade to H20 for MPEG4 and 5 LNB dish. CS kept putting me on hold while they researched what was available in my area. Informed me that there was no D* sponsered upgrade available but that I could purchase new H20 rcvr at BB and contact installation dept. for install. After correcting CS and pointing out that I had just subscribed to D* 6 weeks ago with H10 (dropped E* because of service and installation issues when upgrading to HD) and found out about H20 thru forum and local BB. Transferred me to Technical dept to find out about D* offers available to me. Explain all over again to Tech dept who informs me that I must talk to installation dept. Transfered again and put on hold. Installation rep says that I will have to buy H20 and pay $99 for 5LNB install. I ask to speak to a supervisior. Supervisor straightens everything out and says that they will swap my H10 for the H20 and waive the $99 install charge since I was a new customer who did not get the newest rcvr available to rcv local HD. After trying for several minutes to schedule installation date on her computer I was informed that I would have to call back on 12/8 rollout date. Meanwhile they have noted on my account all the previous concessions. Said that all the confusion stems from Corporate not informing CS agents of new hardware,etc. Bottom line is to be knowledgeable and persistent. Don't take 1st NO as the definative answer. I will post after my call on the 8th to schedule swap to update.