So after about four hours with the technician and two hours on the phone with DirecTV, my system is still not working properly. Here's the rundown. I had an HR20 in my living room and an HR21 in my media room. I wanted to add a dvr to the bedroom, so installer brought an HR24. Installer suggested installing HR24 in media room (since router is located in there) and move the HR21 to bedroom. He also installed SWM8 system. As of now, the HR20 and HR21 can see each other and share recorded programs. However, neither one can connect to the internet. They are setup the same way with DECA adaptors. The HR24 can connect to the internet (CAT5 from router plugged directly into receiver), but it can't find the other DVRs in the multi-room status report. I have tried several restarts and refreshes, but to no avail. Any suggestions? Thanks.