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Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.
No, the broadband connection doesn't count as a tuner.
Why the trouble?
Go to the website and sign in. Then put "tools" into the search box. You will see some options come up. One of them will be "Support Tools". Click on that. One of the options that comes up will be "Refresh your Receiver". Click on that and you'll see all your receivers. Now click on "Select All" and then "Refresh Services". All your receivers will be refreshed and, hopefully, your problem will be solved.
Great!!! I get to call Directv again:nono2:
If you're using the Ethernet setup, he's wrong. I lost nothing.
This just keeps getting worse as only one tuner is working on both the boxes.
How are you DECA units wired? Please be specific or include pics for us.
I just made the call. The woman I spoke to was very nice and helpful. Decided to go the DTV route instead of using just my ethernet. She told my non-compatible boxes would be swapped out for boxes that work in the Whole Home DVR service. I asked if my R15-100 box would be swapped out for an HD DVR and she told me most likely because the equipment that is supposed to work in this setup is all HD capable.... I have an appointment for this coming Tuesday morning--lets see what happens.
He might've done it originally, but I made sure I cut and pasted the exact text of the email that rehashed Doug's CSR script in it. Can't hurt to include that info.
I was in the same situation last night where everything was set, but I had Choice xtra + HDDVR. On your recommendation, I went ahead and changed my package online. Apparently, that by itself will not allow you to activate the service online, even if I logged out and back in. I called and spoke with a csr (who didn't even know what Whole Home DVR Service was, so I was really scared for a moment) but after being on hold for about 10 minutes she came back and said it was activated and everything was done. I wasn't sure if the flag would remain when I changed my package but I guess it did. It now appears in my account online and beta is gone from the MRV settings on the receiver.
Here's the set-up:
-Installed a SL3 SWM
-Cable from dish runs into the multiswitch in the house
-One cable from multiswitch to each tv location
-One cable from multiswitch going to power supply
-At the HR20-100 cable goes to the DECA; from the DECA to splitter; both outputs from splitter to the box
-All three lights on DECA are green
-H24 can see one of the boxes; HR20-100 both say no network DVR detected and only has one tuner
That's only if the splitter is before the DECA. Tried that set-up no worky.
I'd have to guess your "multiswitch" is a splitter, since the SL3 SWM can't have another multiswitch added.
The DECA in the photo, looks to have all yellow LEDs.
Can you give more details as to their status?
Yes I meant splitter. The lights are green.
OK, so what does the info screen on the DVR show for networking & internet connectivity?
This is when we need video conferencing. :lol:
You wouldn't want to know what I really look like. :eek2: :nono: :lol:
Shouldn't his DECA be after the splitter since it's for an HR20-100?
It should be:
Splitter Output 1 > DECA > HR20-100 Sat Input 2
Splitter Output 2 > BSF, or not > HR20-100 Sat Input 1
There are two way this will work, if there isn't another problem.
the splitter is between the DECA and the receiver inputs and SAT #2 is the DC power side of the splitter to feed the DECA.
the splitter is in front of the DECA and the DECA connects directly to SAT #2. In this config, there "should be" the bandstop filter between the splitter and SAT #1.
Guys quick question. The installer put the DECA units in (3 to my 3 boxes and 1 to the router)... While ON DEMAND works, the units do not see each other's playlists at all...
He reset the boxes, opted out of MRV beta, had DirecTV refresh units. No go. What are we missing?