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MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. gary900

    gary900 Legend

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    Feb 16, 2009
    I have the Choice Xtra + HDDVR package and was able to get the Ethernet MRV going no problem using the email method.
     
  2. APorter

    APorter AllStar

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    May 31, 2007
    No go, thanks for your help. I'm just going to call tomorrow to get my money back. I'm not paying $400 to swap 2 HD DVR's to get MRV to work when I already have 2 boxes they claim should work and don't care that they don't.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Doug posted [somewhere] to make sure you're using the active ethernet jack. The HR20-100 has two but only one works.
     
  4. lflorack

    lflorack Godfather

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    Thanks for the suggestion. I did have that package before my first call this morning. At that time, I upgraded to the current equivalent package and paid the extra $1/month in the hopes of avoiding any issues with MRV activation. Although THAT upgrade worked fine and shows up on the DIRECTV site, the MRV change didn't work, but I tried.

    BTW, I just checked on-line and on my DVR's the activation still does not show up.
     
  5. BatRastered

    BatRastered New Member

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    May 15, 2010
    Hi, long time reader, first time poster. :)

    Anyway, I've been on the beta for MRV, had a couple of 100 foot cat5 cables laying around, and couldn't wait for DECA to be released so I could roll those up.

    My installer showed up today, replaced my LNB and SWiM (I already had SWiM but lacked the fabled "Green Dot", I didn't argue) when that was done he told me this was his first DECA install and wasn't quite sure how MRV worked. I told him about the beta (showed it to him before taking the cat5 out) and helped him through the install. It went very smoothly and we didn't have any problems save for my boxes still saying "beta", but a quick re-auth to the boxes solved that.

    FWIW - All the lights on all my DECAs are green and the DECAs are definitely faster than 100MB Ethernet, though I'm not sure how since they're still plugged into the 100MB Ethernet port on the receivers.
     
  6. David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    Aug 21, 2006
    Fresno, CA

    Cool! Welcome to the forum! :welcome:
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    Good to see that you're seeing what we've been talking about .. DECA is optimized for video transport and has special consideration for interrupts such as trick play. DECA will definitely provide the best experience.
     
  8. MIAMI1683

    MIAMI1683 New Member

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    Jul 11, 2007
    jusy an fyi got wholehome setup on first try today!

    thanks
     
  9. paragon

    paragon Godfather

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    Nov 15, 2007
    Just a quick question for anybody who might have an informed opinion....

    I have an old non-green label SWM8, and when I had the DECA install done yesterday, the installer just put a band-stop filter on (between the power inserter and splitter [which he did replace]) instead of replacing the SWM8. I know that this should work fine, but am I totally good to go except that I can't use the second SWM port with DECA? That doesn't bother me at all. I'm guessing if the SWM8 was to be replaced by DIRECTV, they would want to replace it with an SWMLNB, and I don't want that anyway. Just trying to double check that I'm all squared away.
     
  10. RobertE

    RobertE New Member

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    Jun 9, 2006
    Your good to go.
     
  11. biggie4852

    biggie4852 AllStar

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    Jul 9, 2007
    Had a problem no one could enable WHDS after my install today. My option to add services was gray out and no one could get it active. Then I called tech support she said they couldn't do it and she didn't no anyway she could, so please call back in 5 days. I really laugh at that lady I'm sorry but 5 days!.. I finally got a CSR who listen to me and I read her what Ifound on here... I had her delete my service which was/is Choice Plus+ HDDVR and then add the programming package again. Once this was done she add HD then the HDDVR service at that time it allowed her to add WHDS. Seems the legacy plan will not work with this service because it is not a part of the programming, but once you add again it is enabled..Had a good time to day with the installation guys, all 7 of them, they come one by one it was funny to see all these guys pulling up to my house at noon. Biggest problem was I've 10 turner and had to push for the SWiM16 they where going with two 8. But having read on here that wouldn't work I said no it must be a SWiM16. So we called the supervisor and explain how they 8 wouldn't work for whole house, and that one SWiM 8 will not see the other one.. So in the end he had them go get one, once that was done and install, and we finally got it active it was all good ... Took about 3 hours and 7 guys plus the supervisor showed up to see how they did it all.. Looks like a learning curve for these guy her in So/Cal but it really is easy to do withe right tools...
     
  12. p3pilot

    p3pilot Member

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    Oct 27, 2008
    DFW
    Well it took about three hours, but DECA is installed now and everything seems to be working. The installers were convinced that using a regular DECA unit in place of the Broadband DECA would never work. Of course I knew it would from what I have read here.

    I finally talked them into performing the install. It certainly seemed like it was their first as I believe they had been canceling installs due to the missing Broadband DECA. The original installer got his supervisor here and they started by changing my SWiM LNB for a new green dot one. I told them they could accomplish the same thing with a filter, but they insisted on changing it even having to call DirecTV to get it added to the order. They changed out my 8-way splitter for a green dot one also and added a filter to the D-12 which I hadn't seen anywhere before.

    I actually used the DECA First look to show them how the install should look especially using the DECA unit attached to my router. They were concerned that having two PI's was going to overvoltage the system and made me sign paperwork saying that I was asking them to do it and wouldn't hold them responsible for damaging my equipment. Not sure they ever understand that the PI was taking the place of the same power provided by the other receivers to the DECA units.

    They were truely shocked when the lights on the DECA attached to the router turned green and my three receivers could see the internet.

    At least after all that MRV is working and my account shows Whole-Home DVR service as activated. The installers were worried that DirecTV wouldn't pay for the extra DECA and I certainly hope this isn't true.
     
  13. Willy1

    Willy1 Cool Member

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    Jul 9, 2007
    If they install an SL5 LNB, does that have single output or 4 outputs to go into SWM 16. It looks like from the diagrams that the SL3 only has a single output. Where would the single output go if you have 14 tuners? Thanks.
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Whether it's a SL5 or SL3, it needs to have four outputs to work with the SWiM.
    Those with a single output have the SWiM as part of the LNB.
     
  15. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Phoenix, AZ
    DECA, Driving Everyone CrAzy......... :lol:
     
  16. dsw2112

    dsw2112 Always Searching

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    The nomenclature for an SL5 SWM (single output) is SL5S or SL5-SWM (SL3 SWM would be the same.) The difference between a "5" or a "3" is the number of sats they "see", and not the outputs.

    You can get either version in SWM or legacy (with legacy being necessary to feed the SWM16.) Either version in SWM form can only feed a max of 8 tuners (non-expandable.) So to answer your question a "single output" LNB could not feed a SWM16 or handle 14 tuners...
     
  17. Willy1

    Willy1 Cool Member

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    Jul 9, 2007
    Perfect...answer. So it sounds like my current AU9 with legacy LNB which already sees the 5 sats can stay. They just swap out the WB16 for the SWM16, no roof work needed, right? Thanks so much.
     
  18. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    That is what was done for my install.
     
  19. b00bie

    b00bie Mentor

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    Jul 30, 2006
    Well still no luck, after many calls and several hours, so I tried the email route that sems to be working for a lot of people and this is the reply I got.

    Thanks for writing. I see you've been with us for many years and I would like to let you know that we appreciate your business.

    To enjoy the very best Whole-Home DVR Service experience, you must make use of our SWiM network. The upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so please call us at 1-800-531-5000 and one of our Customer Service Representatives will be happy to assist you.

    Thanks again for writing and for taking the time to inform us about your DIRECTV concern.

    Sincerely,

    So at this point I am not sure what to do should I just keep calling and waste more time, should I wait and try writing again later on in the week or just resign myself to the fact that I am going to lose my service on the 20TH.

    Tom
     
  20. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...
    question......i now have dtv 2 pc enabled on my laptop. aren't i suppose to be able to access any programs i have downloaded on my dvr's? if the answer is yes, i can't. might have to call the installer about this. thanks.
     
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