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MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Hopefully it stuck .. a few others had this as well and lost access to MRV right around 2:10pm ET (11:10am PT). I know DIRECTV is aware of this now and in general is no longer allowing the legacy package to be used if adding whole home dvr service.
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Find your Broadband DECA, unplug the power supply and then plug it back in.
     
  3. water1

    water1 Legend

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    Oct 30, 2006
    DIY and I did run the network setup. The 24's are not seeing the router DHCP server.
     
  4. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    And there are no Ethernet cables connected to the H24s?
     
  5. water1

    water1 Legend

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    Oct 30, 2006
    Correct.
     
  6. dwcolvin

    dwcolvin Icon

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    Unless there's erroneously placed Band Stop filters, if the H24s can see the satellites they should see the DVRs and the internet (presuming all on same SWM, etc.)
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "And" there are green LEDs on the DECA.
     
  8. dwcolvin

    dwcolvin Icon

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    I jumped to that conclusion since the DVRs both work. ;)
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    maybe you shouldn't have: "The 24's are not seeing the router DHCP server"
     
  10. dwcolvin

    dwcolvin Icon

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    But the DVRs see each other and the internet. :confused:
     
  11. njfoses

    njfoses Legend

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    So of course i never received a call from anybody and i called directv today for one last shot before i asked for a refund. I had a great rep who was able to schedule me for an install with no problem for 5/26 from 8-12, so whatever the "issue" was im assuming to be resolved. After i explained everything to him he gave me hd free for a year which was cool since i didnt even have to ask. Now as long as the installer shows up with the proper equipment i should be all set as i will walk him through the install. I will let everybody know how the install goes.
     
  12. graymd74

    graymd74 Mentor

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    Jun 13, 2008
    We are over 4 hours in and the boxes are now being connected. Two up with two more to go! This is the hard part as he's starting to hook up the DVR's.

    Question: Does the DECA have to plug directly into the router or can it plug into an internet switch? I have my house wired, but the tech is saying is must be directly into the router in order for it to work. Anyone know?
     
  13. water1

    water1 Legend

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    Yes, all three are green.
    One area of uncertainty is the placement of the band stop filter. It is between the splitter and LNB.
     
  14. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    That's OK.

    All 4 receivers are attached to the same splitter? Are the unused ports terminated?
     
  15. FourDoor

    FourDoor Cool Member

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    May 20, 2010
    OK I finally got everything fixed again including network connection.

    First of all, it looks like the 0x3de update was related to the receivers being updated for 3D compatibility. 2 of the 3 receivers I have rebooted overnight after receiving this update and it looks to be the culprit in my setup not working anymore since the 3 receivers were then out of sync with each other. Doing manual software resets didn't work. I called the original tech that came out to install and he suggested like Doug to unplug the Broadband DECA. That worked along with powercycling all of my equipment at the same time. So, Drucifer, this may work for your network connections as well.

    To fix out of sync multi-room/not-authorized and Internet Not Connected error after updating receiver software:
    1. Go to your DirecTV.com online account and send a Refresh signal to your receivers to get the receivers reauthorized. Then check the Multi-Room status is set to Authorized before proceeding.
    2. Unplug Broadband DECA power supply (for at least 15seconds)
    3. Unplug ALL receiver power supplies
    4. Plug Broadband DECA back into the power outlet
    5. Power on each receiver one at a time (this took me several minutes for all 3 HD-DVRs to power cycle back on)
    6. When all receivers are on check each receiver to make sure Multi-Room is authorized for each receiver and that all receivers are properly seeing each other.
    7. At this point, the Internet Not Connected Error will still be showing up in your system info. Run a Network Test for each receiver and the Internet Not Connected error will go away.

    This is kind of disconcerting to see that a software update like this could cause the whole home DVR functionality to not function properly for me. So I'm going to ahead and force the update on my 3rd receiver now and hope that everything stays up and running for the future and that I won't have to go through this whole mess when another software update is pushed out.
     
  16. njfoses

    njfoses Legend

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    A switch will work fine.
     
  17. Steve

    Steve Well-Known Member

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    Aug 22, 2006
    Lower...
    :up: (In case the installer wants to see 2 opinions! :lol:)
     
  18. water1

    water1 Legend

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    Oct 30, 2006
    Yes and yes.
     
  19. graymd74

    graymd74 Mentor

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    Jun 13, 2008
    He refused saying his training will not let him use a switch and he will not complete the install. He only put DECA's on two of the four receivers and said I don't need them on the DVR's HR21 and HR20. He is pushing the rest to another person tomorrow. :nono2:
     
  20. dwcolvin

    dwcolvin Icon

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    Running out of ideas... what is the firmware level on the H24-100s... should be 0x03B1?

    Another thought... what is the router... old/new... recent firmware?
     
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