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MRV dropping out almost daily on HR24's...

Discussion in 'DIRECTV Connected Home' started by bondheli, Jun 22, 2010.

  1. bondheli

    bondheli Mentor

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    Dec 31, 2009
    I have 1 hr21 in the back room and 2 hr24's in the bedroom stacked together. Almost daily when watching tv the hr24's lose connection with each other and I have to reset them. Whats strange is more often than not they both stay connected with the hr21 even though only one of the hr24's has the deca? (white box) hooked to it. It's probably happening even more than I realize since I only watch tv a few hours a day. I've only had this setup for about a month, is this normal for the hr line or an hr24 specific bug? Any solutions? It's really starting to get annoying.:mad:
     
  2. mobandit

    mobandit Hall Of Fame

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    An HR24 should not have a DECA module attached to it. The DECA is built in to the HR24...
     
  3. bondheli

    bondheli Mentor

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    Dec 31, 2009
    I checked, and it is a deca module 1MR0-01. The installer connected it in line with the hr24 and the router because they are in the same room. I believe it is for internet connectivity for apps and on demand. I doubt it's the problem since I almost always stay connected to the hr21 from both hr24s.
     
  4. DogLover

    DogLover Hall Of Fame

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    When you say "in line" with the HR24, what exactly do you mean. Is the DECA attached to the HR24's coax or ethernet port? If so, that is definitely an incorrect installation, and almost certainly a part of your problem.

    The HR24 should have a coax straight from a splitter (or perhaps the power inserter). Nothing should be connected to the HR24's ethernet port.

    The DECA should be connected with input from the splitter. The output (pigtail) coax should be connected to a DECA power inserter. The output ethernet should be connected to your router.
     
  5. The Merg

    The Merg 1*

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    Northern VA
    If it is set up the way DogLover explains, go into the Network Setup and let us know what the IP addresses are of all 3 of your receivers.

    - Merg
     
  6. bondheli

    bondheli Mentor

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    Dec 31, 2009
    Nothing is connected to the hr24's ethernet ports. The deca box is connected to the coax cable.
     
  7. barryb

    barryb New Member

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    Is there an ethernet cable coming out of the DECA, and if so, where is this ethernet cable hooked up to?
     
  8. bondheli

    bondheli Mentor

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    The ethernet cable is hooked from the deca to the router.
     
  9. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    ...how about the other end of the Ethernet cable?
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Is this what it looks like out of your HR24?


    HR24 --> DECA --> central location

    Or is it more like

    Code:
    HR24 --> splitter --> central location
                 |
                 ↓
    POWER -->  DECA --> Home Network
    
     
  11. bondheli

    bondheli Mentor

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    Dec 31, 2009

    I believe it is the second one, here are a few pictures:

    My setup: 2 HR24's and a Belkin UPS
    [​IMG]



    Here you can see my twin esata WD20EVDS 2TB Hard drives:
    [​IMG]



    And here is the deca box hooked up to the incoming cable along with my master HR24 through a splitter. The eithernet goes from the deca box to a router:
    [​IMG]
     
  12. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    This looks correct .. going back to the central location, there should be another splitter. Is it also a green-label splitter? Are the open ports on the splitter at the central location terminated or empty?
     
  13. bondheli

    bondheli Mentor

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    Dec 31, 2009
    By central location do you mean the dish? The HR21 in the back room has a deca box as well but there is no splitter inside. Outside there is a green labeled 1 into 4 splitter with 3 cables going to the dvrs and 1 caped connection.
     
  14. dennisj00

    dennisj00 Hall Of Fame

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    How about trying the front panel test on the 24. . . press right arrow / guide and post the two pages of coax results.
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Ah, so you have a SWiM-LNB that feeds the 4-way splitter .. Good that the 4-way is green and that part looks good. Running the test (as dennisj00 asked) would be helpful now.

    As for the HR21 .. It does need a DECA attached as you described .. So that is correct:

    HR21 -> DECA -> 4-way splitter outside

    With the Ethernet of the DECA attached to the Ethernet port on the HR21. That all sounds like it is done correctly.
     
  16. bondheli

    bondheli Mentor

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    Dec 31, 2009
    Info:
    Node IDS/ Friendly Names/ Mac Add/ PHY Levels
    0/_____ Master HR24/_____ #/_____ 38
    1/_____ Node-###/_____ #/_____ 34
    2/_____ Slave HR24/_____ #/_____ N/A
    3/_____ Node-###/_____ #/_____ 21

    Dropped session count is 0


    Seems to keep happening when I am playing a show from the slave hr24 on the master hr24 but I haven't been watching enough tv to exclude it from happening during other situations as well. Seems pretty regular now as it has happened for at least the last 3 days in a row, including twice yesterday.
     
  17. bondheli

    bondheli Mentor

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    Dec 31, 2009
    No one else has this issue?
     
  18. mobandit

    mobandit Hall Of Fame

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    It appears you may be one of the few...which lends itself to a possible faulty unit...
     
  19. azarby

    azarby Hall Of Fame

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    Have you tried a reset of the SWiM and DECA. Pull the power plug on all receivers. Pull the power plug on the SWiM and DECA PI adapters. Plug in the SWiM PI and wait two to threee minutes. Plug in the DECA PI. Once this is done, power up each reciever, waiting until the previous one is fully booted before going to the next one. This usually clears up weird problems like you are experincing. If this doesn't work , you may have a bad router or bad DVR.
     
  20. The Merg

    The Merg 1*

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    Just to add to that, if you have a router in the mix, make that is the first thing that you reset and power back on once you have everything unplugged.

    - Merg
     

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