I added another HR20 last week so they had to add a multi switch. The installer only had a sam-4803. I told her it was not wideband and even showed her the zinwell website that stated this model was not compatible with the 5lnb. I just got off the phone with D* and got the tech support to finally agree to swap it out because it did not say "wideband". The installer said her company would not even issue WB68 switches to them. What do I do if they show up with anything other than a WB68? Can I call D* tech support and have them talk to the installer or just refuse the install and reschedule? The problem is it is working for now. I get all the mpeg4 channels, but the lower transponder numbers are all over the place. They are between 15 and 70 on various tuners. I assume they are not using them yet so until they light those up I may not have a problem. If I don't get them to make it right now and the 90 day install warranty expires I will be paying $70 to fix their ignorance. Any help would be appreciated.