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Music Channel Problems

Discussion in 'DIRECTV General Discussion' started by hydrogen, Apr 27, 2004.

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  1. Steve Mehs

    Steve Mehs Hall Of Fame

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    Mar 21, 2002
    After about 10 minutes after I made my previous post, I started to seriously listen, and when Du Hast by Rammstien (my favorite German industrial/metal song of all time) came on I cranked my receiver up to volume level 25 out of 50, never had it cranked that high before, usually I have it on 5-7, 9 or 10 for Dolby Digital content. Pretty damn loud, and Sounded excellent :). I recorded an hour of Metal on my DirecTiVo while listening to it live and replayed it and didn't notice any dropouts when it was live and I replayed it and didn’t notice any the second time through either.

    If you have an idea of around what time you’ll have Metal on, post it hear and I’ll have it recording at that time, then, like you did above, post what songs you heard the drop out in, and I’ll be able to tell for sure.

    However, I have my DTiVo hooked to my receiver with toslink. On my home theater receiver, when a source is hooked up digitally, and there is a loss of audio (no matter how brief) the display will drop the Dolby Digital or PCM indicator, then when it returns it will scroll either Dolby Digital or PCM across the display to show that audio has returned. I didn't notice this when I was listening earlier.
     
  2. Marcus S

    Marcus S Icon

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    Apr 23, 2002
    Current Production Manuf / Models.

    Toshiba DST & Hughes HTL reviews
    Toshiba DST-3100 discussion !pepsi!
    Hughes HTL-HD discussion 1
    Hughes HTL-HD discussion 2
    Samsung TS-160 discussion
    Samsung TS-360 discussion :blackeye:
    Sony HD 300 discussion 1
    Sony HD 300 discussion 2
    Sony HD 300 review
    *RCA DTC-210 (coming soon) :new_puppy
    *Zenith 520
    *LG 3200

    Keep in mind, that the Sony, Hughes, & Zenith are manuf by LG. A search in the HD forum (avsforum) key word "Audio Drop Outs" or ""Audio Drop Out" will reveal other product. D* and manuf's deny this issue, regardless the
    number of sub complaints & posts. Nor does it take cranked volume, to detect this issue.

    The LG-3200 threads appear to have merged into the Hughes & Sony threads. The Zenith 520 has not received much feedback. The RCA DTC-210 should debut sometime in June/July and which will be the last OEM labeled product according to press. It is speculated that the DTC is manuf by Toshiba, while others state it is not. I personaly have not seen any original RCA product since the late 90's. Most of RCA's product now days is assembled with parts from other manufs and only the case is RCA.

    Last manuf date for the Samsung TS-160 was April 30 and the TS-360 should appear at Best Buy & Circuit City within the next two weeks, unless you where an early adopter and purchased one off the net. It is speculated that the Toshiba DST-3100 will remain available from internet stores only, not appear in retail chain stores.

    The sad consensus here is everyone is looking for a product that does not suffer from audio drop outs, but if this does not bother you, there are some great buys on Ebay right now, where many of the above product is selling for $250 on avg, while discount for the Toshiba is holding at $499, and the RCA DTC is expected to sell for the same.
     
  3. HDWOW

    HDWOW Guest

    So does Mary Lou have any response to this issue on dbstalk or is she still pushing the new car smell over technical response issues?
     
  4. Marcus S

    Marcus S Icon

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    Apr 23, 2002
    The alias you are refering to is MaryRuth on dbsforums, please re-direct your inquiry there.
     
  5. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    I talked to Directv today and the guy I talked to thinks that this isn't happening to everyone one.

    I think he's one of those people that don't think Directv can ever have problems. I ran into a few of those at Dish Network. He said the reason he know not everyone is having the problem is because he wasn't having the problem at home. I said did you turn it up and listen to it for 30 minutes to an hour and he said no. I said that's why you haven't hear it.

    People that listen to it on a very low volume, and only listen to it for a few minutes will never hear it. He sent a report to the engineers. I'm glad he did that. He had me run through all the equipment test and signal strength stuff. That gets really annoying. Since April 1st I have had to do that so many times. I'm tired of it. Everytime I call them I have to do that. They make you do it even though you tell them it's happening to other people and that I've called before, and that wasn't the problem. I feel like the right hand has no idea what the left hand is doing. I thought they made notes about previous calls.

    If you guys could call Directv and give me some help, I would really appreciate it. I feel like I'm fighting this on my own.The guy I talked to said that no one has reported it. He said that if other people were having a problem that they need to call them, and tell them about it. That's the only way they could get feedback.
     
  6. hydrogen

    hydrogen Mentor

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    Apr 27, 2004

    On the Metal channel, you have to listen to it for at least between 30 minutes to an hour. If you don't hear it, try listening to it for at least between 1 and 30 minutes to 2 hours. Listen to it live. It may not happen when it's recorded.

    I don't have a receiver with a hard drive.

    That's a very good idea you had. Private message me and we'll set up a time we can listen to it at the same time.

    I have 2 receivers hooked up with coax and 1 with audio video cables. They all do it. I have toslink, but I don't have a receiver to hook it up to.

    My brother has a different Rca model and has a Phillips receiver. I will have to go to his house and see if he has the same problem.

    If his receivers don't have a problem then I guess it's certain model of receivers. If he does have the same problem then it must be a Directv problem. I don't think everyone with so many different models and brands having the same problem, would mean it was a receiver problem. It would have to mean a Directv problem since all the people are having it.

    What do you guys think?
     
  7. hydrogen

    hydrogen Mentor

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    Apr 27, 2004

    Thank you for the links.

    I don't want an Hdtv receiver. The ones on Ebay that your talking about are Hdtv receivers right? I want an Sd receiver that doesn't have problems.

    I still think it has to be a Directv issue and not a receiver issue, since so many different people are having the same problem with different manufacturers, and models.

    If the Sd receivers are having this problem now, that also supports that their is a problem at Directv right?

    I may be wrong, but something tells me it's a Directv problem. If I'm wrong, I'm wrong, but I'm just saying what feeling I get.
     
  8. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    You will have to listen to this one for along time. This one is harder to find than with the Metal or Classic Country station. Turn up the vloume and listen to it for about 30 minutes to an hour. If you don't hear it, then listen between 1 hour and 30 minutes to 2 hours.

    It will sound like a skip in the audio or an audio dropout.
     
  9. HappyGoLucky

    HappyGoLucky Banned User

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    Jan 11, 2004
    I've listened to several of the channels for 8 or more hours recently and have never experienced a "dropout" or skip or pop. I usually listen to the 70's, 80's, and Classic Rock channels the most.
     
  10. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    Where did everyone go? This thread just died. I'm still having this problem and it's very annoying. Rca told me they wouldn't talk to Directv about. What great support. Well, I now regret switching from Dish to Directv. I had no idea it was really bad on the other side. I'm in a 1 year contract so I'm stuck. If I wasn't, I would head on back. If they get this fixed, then everything would be ok and I woudln't regret switching. I don't see this problem getting fixed anytime soon. They said an engineer would probably call me. Well they haven't.

    I wish somone would help me to get Directv or whoever is responsible to fix this problem.
     
  11. Steve Mehs

    Steve Mehs Hall Of Fame

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    Mar 21, 2002
    Hey Hydrogen, sorry I didn't get back to you sooner, it sort of slipped my mind, I'll PM you, or you can PM me, a time to tune into Metal sometime over the weekend, if that works for you.
     
  12. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    That's ok. We all get busy and forget about things :)

    I'll pm you.

    I'm going to call Directv rigth now to see what they say about why the engineer hasn't called me like they said he probably would.
     
  13. jasonjpw

    jasonjpw AllStar

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    Mar 5, 2004
    DIRECTV Needs to add Todays Country. Sounds great on Comcast Cable.
     
  14. Steve Mehs

    Steve Mehs Hall Of Fame

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    Mar 21, 2002
    DirecTV does carry Today's Country, it's on channel 828.
     
  15. JulienPDX

    JulienPDX Legend

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    Feb 2, 2004
    Okay can we please get back on topic?
    I too have reported this problem on both a Hughes directivo and an RCA stand-alone, but as is typical, the "outsourced" customer non-support that DirecTV chooses to employ is less than satisfactory on a regular basis

    I dont listen to any channel on a regular basis except channel 813 (DANCE). Since its dance music, I do have it up..and it thumps. I am using a toslink connection and my audio reciever is set on "stereo" output (not dolby digital, as the audio channels are plain analog stereo). After a while, I notice the drop outs too and it is realy irritating; b/c my drop outs last for up to 2 seconds and it sounds almost like I'm losing my signal or something. I've checked however and on both recievers, I'm way over 90 on signal strength. This also does not happen with any of the video channels, I get not cut-outs on video signals.

    One other interesting problem I've noticed is that on both of the recievers, the caption that shows the name of the song..etc will stop after about an hour and I have to hit "info" to bring it back up again.

    It sounds, to me, like Directv is having issues broadcasting a regular stream from the provider. When I had comcast cable, I had flawless reception of the audio channels but I didnt like the annoying streaming ads that played during the song playback.
     
  16. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    My titles disappear too, but I think it's the receiver that does it. I think it's by design. I hate that they disappear. I wish the receiver had an option to leave them on.

    I hate having these audio dropouts just as much as you. I've tried talking to support many of times. I called them the other day and they said that an engineer would let me know what they find soon.

    Keep calling in and don't give up. I had to talk to a higher tech guy to get anything done. Ask them if you could talk to a higher tech. They may be called adavanced techs, but I'm not sure. When they transfer you tell them other people are having the same problem and that it's not your system. Tell him that I have called in and complained since April 1st. Tell him that an engineer filled out a form for me and sent it to the engineers. Maybe he will do the same for you. Maybe if more people keep complaining and don't give up, they will fix it. I'm not giving up on this. I will call until it's fixed.

    My audio dropouts are the exact same way as you descibe. I have 3
    Rca DRD435RH receivers.
    http://www.rca.com/product/viewdetail/0,2588,PI700522-CI700097,00.html?

    I emailed Rca and they said contact Directv. I asked them if they would talk to Directv about this and they said no. How is that for awesome support. I thought maybe Rca would talk to them since I'm using their receivers. I guess all support sucks these days.
     
  17. Steve Mehs

    Steve Mehs Hall Of Fame

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    Mar 21, 2002
    I’ve noticed the titles disappearing too, but haven’t really gave it much thought since most of the time I don’t have the TV on, and song titles don’t appear when you record Music Choice channels on the DirecTiVo.
     
  18. Marcus S

    Marcus S Icon

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    Apr 23, 2002
    Well, as read on avsforum, it appears that D* is discontinuing receivers left and right that suffer from Audio Drop Outs. Very disappointing. Do not believe this as a move to the "Devinne" plan to move to labeled product only. Some hoping for software upgrades.
     
  19. hydrogen

    hydrogen Mentor

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    Apr 27, 2004
    Are those just Hd models that are getting discontinued? If not what Sd models are going to get discontinued and what happens to us that have this problem? Are you sure the Sd receiver audio dropout isn't different from the Hd receiver one? I think the Sd receiver issue is a Directv issue.
     
  20. Marcus S

    Marcus S Icon

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    Apr 23, 2002
    $250 HD receivers have blown away SD receiver discussions. I cannot answer the SD versus HD receiver quest, I doubt there will be much more discussion on SD receiver product updates / fixes. But yes, there are problems with the recently discontinued HD D* receivers. Audio Drop Outs!

    So now, it's Wildfire!! To date from avsforum, it appears the $499 DST-3100 does not suffer, the RCA DTC-210 now on hold, no reports on the HD Tivo, some hoping for an LG & Samsung upgrade to fix this issue on May 12, 2a.
     
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