1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

My Deca unit caught on FIRE!

Discussion in 'DIRECTV Connected Home' started by BubblePuppy, Aug 24, 2012.

  1. Aug 27, 2012 #61 of 144
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    "If He Doesn't", then I want too. :lol:
     
  2. Aug 27, 2012 #62 of 144
    P Smith

    P Smith Mr. FixAnything

    21,627
    144
    Jul 25, 2002
    W.Mdtrn Sea
    They will not give it to anyone - it's an evidence for big lawsuit ;).
     
  3. Aug 27, 2012 #63 of 144
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,243
    553
    Dec 2, 2010
    Winters,...
    Mr. BP doesn't seem the type to start lawsuits over such a matter. Unless he's just been pretending to be a good guy for lo these many years..... :p
     
  4. Aug 27, 2012 #64 of 144
    amenic

    amenic Cool Member

    14
    0
    Apr 9, 2012
    Corrected. This is going to be irrelevant information as whole home automatically includes a SWIM, and therefore OP didn't have any B-bands to begin with :)

    H23/HR23s are the only receivers with built in B-band converters. When you replace an HR20 or such with an HR-24 they keep the B-bands, except when upgrading to a SWIM. With a SWIM installed DVRs only need one line in, not two, and B-bands get tossed. Going from multiswich to SWIM changes the requirements for a lot of things. D10s/D11s, R10s/R15s, and legacies ususally aren't SWIM compatable at all. D12s, R16s/R22s, and HR20s-24s can work with or without one. HR34 and H25 REQUIRE one to function so although neither of them have built in B-bands, the mandatory SWIM takes care of that for them.
     
  5. Aug 28, 2012 #65 of 144
    dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    You're posting some very inacurate info here:

    H23/HR23's do not have internal DECA
    HR24's have internal DECA
    DECA's do not "get tossed" with a SWM setup (in fact, SWM is a requirement for DECA.)
    HR34 and H25 have internal DECA
     
  6. Aug 28, 2012 #66 of 144
    redsoxfan26

    redsoxfan26 Godfather

    386
    0
    Dec 6, 2007
    West...
    Incorrect, the 23's have wide band tuners that don't require BBC's on a non-SWIM setup. They do require DECA's for MRV. The 24's have built in DECA's.


    Edit: dsw2112 beat me to it
     
  7. Aug 28, 2012 #67 of 144
    BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,282
    5
    Nov 3, 2006
    Not even a thought of a lawsuit. Now if I had spilled some hot McDonald's coffee in my lap due to the fire.... ;-)
    Actually I feel Directv is going above and beyond what I would have expected. Instead of just having me send the faulty equipment back they are sending a field technician from Los Angeles to investigate and check my equipment and installation.
    I might just treat him to dinner. :)
     
  8. Aug 28, 2012 #68 of 144
    Diana C

    Diana C Hall Of Fame DBSTalk Club

    2,117
    293
    Mar 30, 2007
    New Jersey
    Recalls only happen in extreme circumstances, when there are several reported cases of product safety issues. Basically, there has to be a demonstrable pattern of safety issues.

    Also, unless the law has been changed in the last few years, DirecTV doesn't have to file a report with the Commission since there was no personal injury or collateral property damage. Granted, there could have been, but the rules don't require a report of potential damage.

    DirecTV is going way above and beyond what they are required to do. They are apparently doing it not because they have to, but because they are being good corporate citizens.
     
  9. Aug 28, 2012 #69 of 144
    usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    +1.
     
  10. Aug 28, 2012 #70 of 144
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    BubblePuppy, what a scary scene! My father was burned out when he was a kid and I was raised to be afraid of fire. I have industrial strength fire extinguishers around the house. I might have thrown everything out on the lawn and spent a night in a motel room if I'd had your experience.

    Both DirecTV's rapid corporate response and your attitude in this situation have been exemplary. You receive my highest regards. I admire you no end.

    And anytime you want a HR34, just ask. ;) :D
     
  11. Aug 28, 2012 #71 of 144
    Surveyor40

    Surveyor40 DBSTalk Club Member

    478
    1
    Jan 5, 2006
    Thank you BP, because of your post you made me verify my own Deca's. I'm not concerned about the Deca's on the shelf in each room, as I can easily get to those. But, I have 4 dvr's installed in a built in rack enclosed in a cubby hole in the basement. If one did light up like yours, I would have to unscrew the shelf first which would be too late. I'm now planning on moving the Deca's to their own shelf, up front, then run coax extensions back to the dvr's. I will wire manage them, and provide strain relief. I've been in a fire before, the experience changes your life's perspective. In this matter I would prefer to be preventive then ignore the possibility. And, kudo's to D* for being a good corporate citizen. Regardless how D* management became aware, they appear to be genuinely concerned.
     
  12. Aug 29, 2012 #72 of 144
    BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,282
    5
    Nov 3, 2006
    This little incident has been a learning experience on several levels.
    One: Even the most innocuous piece of electronic gear can fail and ignite. So I'm glad that this has inspired many members to double check and even relocate equipment to make a safer environment.

    Two: It has illustrated to Directv where the weak link in the CSR chain is. The fact that 5 people whom I talked to (one being a supervisor) never felt that a piece of their equipment catching fire was important enough to alert the higher ups. Hopefully this will change.

    Three: That there are people at Directv who take this sort of thing seriously and are willing to go above and beyond to make sure their customers are safe and that the equipment is safe to use. I think Directv has a customer for life.

    Four: The fact that the two people who contacted me, including the one flying from LA to go over my setup, became alerted about this by reading it here on DBSTalk just reinforces what we all know about this forum, Directv does read what is posted here (watch it Spock. ;) ) This forum plays no small role in decisions made by Directv. Doug and all who participate here have created an incredible communications tool.
     
  13. Aug 29, 2012 #73 of 144
    NR4P

    NR4P Dad

    6,300
    258
    Jan 15, 2007
    Sunny Florida
    Sorry Titan, I have a different view from a first hand recall experience in prior career. But won't drag the thread into a different direction. Glad Directv finally did the right thing after the first call seemed less than positive from BP's first post.
     
  14. Aug 30, 2012 #74 of 144
    amenic

    amenic Cool Member

    14
    0
    Apr 9, 2012
    Blast. Sorry about that. My brain misfired and I thought we were talking about B-band converters. Corrected post.
     
  15. Aug 30, 2012 #75 of 144
    inkahauts

    inkahauts Well-Known Member

    21,978
    1,017
    Nov 13, 2006
    Good grief. Now I am thinking of going hybrid and as soon as I can clear my last old units, upgrade to all hr24s.. Anyone have a owned hr24 they want to sell? YIKES!

    I am glad everything is working out, and I am curios to see what the tech says after he has visited you.
     
  16. Aug 31, 2012 #76 of 144
    dondude32

    dondude32 Legend

    216
    0
    Apr 3, 2003
    Have 3 of these installed in the kids rooms. Every room has a smoke detector, but still makes me nervous. HR20-700 has been acting up lately losing signal where I have to remove power cord? Hope it's not related to deca unit.:eek2:
     
  17. Aug 31, 2012 #77 of 144
    P Smith

    P Smith Mr. FixAnything

    21,627
    144
    Jul 25, 2002
    W.Mdtrn Sea
    You must start developing a safety habit: check a temperature of each DECA box each evening.
     
  18. Aug 31, 2012 #78 of 144
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    I don't want to dismiss any concerns over this, but at the same time, I would hope that it's kept in perspective too.

    I have no idea of how many DECAs have been put in service, but the numbers must be staggering, and they've been out for several years.

    We have one occurrence reported.
     
  19. Aug 31, 2012 #79 of 144
    P Smith

    P Smith Mr. FixAnything

    21,627
    144
    Jul 25, 2002
    W.Mdtrn Sea
    Seen how DTV is reacting, it would be better be safe then sorry - the price is our life.
     
  20. Aug 31, 2012 #80 of 144
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,243
    553
    Dec 2, 2010
    Winters,...
    I'm with VOS on this one. Safety, yes. Compulsive attention, no. If the DECAs are in the open, and visually checked for abrasion or cuts, and checked for tight connection, you don't need to do more.
     

Share This Page